What happens after my trial ends?Updated 2 months ago

Quick Answer

If you don't cancel before your trial ends, your subscription automatically converts to a paid membership. Your credit card will be charged at the standard subscription rate for the plan you selected, and billing continues on your chosen cycle (monthly, quarterly, or annually) until you cancel.

Automatic Conversion to Paid Membership

Your free trial is designed to transition seamlessly into a paid subscription:

Trial expires: Your trial period has a specific end date (shown when you signed up)
Auto-conversion: The subscription automatically converts from trial to paid
First charge: Your credit card is charged on the day after your trial expires
Full access continues: No interruption in your access to CENTR content
Same plan: You're charged for the plan you selected during signup (Monthly, Quarterly, or Annual)

Billing After Trial Ends

When You're Charged

Standard 7-day trial: Charged on day 8
3-month equipment trial: Charged after 3 months if you don't cancel
12-month corporate trial: Charged after 12 months if you don't cancel

How Much You're Charged

The charge amount depends on your subscription plan:

Monthly plan: Standard monthly rate, charged every month
Quarterly plan: 3-month rate, charged every 3 months
Annual plan: 12-month rate, charged once per year

Pricing is shown during signup and in your trial confirmation.

Ongoing Billing Cycle

After your first charge:

Billing continues automatically on your cycle
Same amount charged each billing period
Charges continue until you cancel your subscription
You can cancel anytime—no long-term contract required

Trial End Notifications

CENTR sends reminders before your trial expires:

Email notification: Sent a few days before trial ends
In-app notification: May appear in the app
Reminder content: Trial end date, upcoming charge amount, how to cancel if desired

These notifications give you time to decide whether to continue or cancel.

If You Want to Continue with CENTR

If you're enjoying CENTR and want to keep your membership:

Do nothing: Your subscription automatically continues
Keep using CENTR: Continue your workouts, meal plans, and progress tracking
Billing is automatic: Your card is charged without any action needed from you
Access never interrupted: Seamless transition from trial to paid membership

If You Want to Cancel

If you decide CENTR isn't for you, cancel before your trial expires:

Web Subscriptions (centr.com)

Contact support at [email protected]
Request cancellation before trial ends
Support team processes cancellation immediately
No charge will occur

Apple App Store Subscriptions

Go to iPhone Settings → [Your Name] → Subscriptions
Find CENTR and tap "Cancel Subscription"
Cancel at least 24 hours before trial ends
Cancellation prevents any charges

Google Play Subscriptions

Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions
Find CENTR and cancel
Cancel at least 24 hours before trial ends
Cancellation prevents any charges

Access After Trial Ends

If You Continue (Don't Cancel)

Full access to all CENTR content continues
No change in features or functionality
Your progress, preferences, and history carry forward
Charged automatically on your billing cycle

If You Cancel During Trial

Access continues through the end of your trial period
No charge occurs when trial expires
Access ends when trial period officially expires
Your data is saved if you decide to return later

What If You Forget to Cancel?

If you're charged after your trial ends and didn't intend to continue:

Web Subscriptions

Contact [email protected] immediately
Explain the situation
Request cancellation and refund
Support team will review your request

Apple App Store

Request refund through Apple at reportaproblem.apple.com
Apple handles refund decisions for App Store purchases
Still cancel subscription to prevent future charges

Google Play Store

Request refund through Google Play Store
Google handles refund decisions for Play Store purchases
Still cancel subscription to prevent future charges

Trial to Paid Transition Timeline

Understanding the timeline helps you plan:

Trial starts: Day 1 when you sign up
Trial ends: Day 7 (or last day of promotional trial)
First charge: Day 8 (or day after promotional trial ends)
Next charges: Based on your billing cycle (monthly, quarterly, or annually)

Checking Your Trial Status

To see when your trial ends and billing begins:

Check your signup confirmation email
Review your account settings in the app or at centr.com
Look for subscription information showing trial end date
Apple/Google users can check subscription details in their store apps

Reactivating After Cancellation

If you cancel during your trial and later want to rejoin:

Trial benefits typically only available once per account
You can subscribe at standard pricing anytime
Your previous workout history and data are saved
Choose any subscription plan when reactivating

Common Questions

Will I get another reminder before being charged?

You'll receive a notification before your trial ends, but there's typically no second reminder on the actual charge day. Set your own calendar reminder if needed.

Can I change my subscription plan after the trial?

Yes. Contact support at [email protected] to change plans after your trial converts to a paid subscription.

What if I see a charge but I'm still on my trial?

Some banks show authorization holds that aren't actual charges. If you see a charge during your trial, contact support at [email protected] to investigate.

Does my trial auto-renew into a specific plan?

You're charged for whichever plan (Monthly, Quarterly, or Annual) you selected during signup. That plan continues until you cancel or change it.

Managing Your Subscription

After your trial ends and you become a paying member:

You can cancel anytime without penalty
Access continues through the end of your paid period
You can change subscription plans
You can pause or reactivate your membership
Contact [email protected] for subscription management assistance

Need Help?

If you have questions about your trial ending, upcoming charges, or subscription management, contact support at [email protected]. The team can explain your billing timeline and help with any concerns.

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