Learn how to quickly get replacement parts if your CENTR equipment arrived with missing hardware, components, or assembly pieces.

<h3 id="quick-answer">Quick Answer</h3><p>If your CENTR equipment arrived incomplete or with missing parts, contact us immediately at service@centr.com. We&apos;ll ship the missing parts within 1-2 business days at no charge, and you won&apos;t need to return anything.</p><h3 id="how-to-report-missing-parts">How to Report Missing Parts</h3><p>When you discover missing parts during assembly or unboxing, follow these steps:</p><ol><li><strong>Contact support quickly:</strong> Email service@centr.com within 30 days of delivery for fastest processing</li><li><strong>Use a clear subject line:</strong> &quot;Missing Parts - Order #[your order number]&quot;</li><li><strong>Don&apos;t worry about part names:</strong> If you&apos;re not sure what the part is called, just describe what you can&apos;t assemble or what seems to be missing</li></ol><h3 id="what-information-to-provide">What Information to Provide</h3><p>To help us identify and ship the correct parts quickly, include:</p><ul><li><strong>Order number</strong> or purchase date</li><li><strong>Product name:</strong> For example, &quot;Walmart Workout Kit&quot; or the specific equipment model</li><li><strong>Description of missing parts:</strong> &quot;I&apos;m missing the bolts to attach the handles&quot; or &quot;There are no assembly screws in the box&quot;</li><li><strong>Quantity:</strong> How many pieces are missing (if you know)</li><li><strong>Shipping address:</strong> Confirm where to send the replacement parts</li><li><strong>Photos (optional but helpful):</strong> Pictures of what you received can help us identify what&apos;s missing</li></ul><h3 id="what-happens-next">What Happens Next</h3><p>Here&apos;s the timeline for missing parts replacement:</p><ol><li><strong>Same business day:</strong> You&apos;ll receive confirmation that we&apos;ve received your request</li><li><strong>1-2 business days:</strong> Missing parts ship from our fulfillment center</li><li><strong>Tracking notification:</strong> You&apos;ll receive an email with tracking information</li><li><strong>5-7 business days:</strong> Standard delivery time after shipment</li><li><strong>No return needed:</strong> Keep your equipment - we don&apos;t require you to return incomplete items</li><li><strong>No charge:</strong> Replacement parts for incomplete deliveries are completely free, including shipping</li></ol><h3 id="if-youre-not-sure-which-part-is-missing">If You&apos;re Not Sure Which Part is Missing</h3><p>Don&apos;t worry if you can&apos;t identify the specific part. Our support team can help! Just tell us:</p><ul><li>What step of assembly you&apos;re stuck on</li><li>What pieces you did receive</li><li>What you&apos;re trying to attach or assemble</li></ul><p>You can also send photos of the parts you received and where you&apos;re having trouble. Our team will identify the missing components and send them right away.</p><h3 id="common-questions">Common Questions</h3><p><strong>Q: How long do I have to report missing parts?</strong><br>A: For fastest processing, report missing parts within 30 days of delivery. Parts missing from your original shipment are covered under our delivery guarantee.</p><p><strong>Q: Will I be charged for the missing parts?</strong><br>A: No. If parts were missing from your original delivery, replacement parts and shipping are completely free.</p><p><strong>Q: Do I need to return the incomplete equipment?</strong><br>A: No. Keep your equipment. We&apos;ll send you just the missing parts so you can complete your assembly.</p><p><strong>Q: What if multiple parts are missing?</strong><br>A: List all missing parts in your email. We&apos;ll send everything you need in one shipment.</p><p><strong>Q: Can I pick up the parts somewhere instead of waiting for shipping?</strong><br>A: Parts ship from our fulfillment center. We&apos;re unable to offer local pickup, but we prioritize missing parts orders for the fastest possible shipping.</p><h3 id="need-help-right-away">Need Help Right Away?</h3><p>If you need immediate assistance identifying missing parts or have questions about your order:</p><p><strong>Email:</strong> service@centr.com (fastest response)<br><strong>Phone:</strong> 714-738-1729 (Monday-Friday, business hours Pacific Time)</p><p>Include your order number and a description of the issue. Our support team will help you identify what&apos;s missing and get replacement parts shipped as quickly as possible.</p>

What should I do if I'm missing assembly hardware?

Explore the complete catalog of CENTR replacement parts for all equipment models, including cables, bench pads, pulleys, straps, and accessories. Parts are available for FT1, FT2, FTX, M2, M3, M5, SCS, SF3.2, and bench models.

<h3 id="quick-answer">Quick Answer</h3><p>CENTR offers replacement parts for all equipment models, including <strong>cables ($20-$60)</strong>, <strong>bench pads ($30-$90)</strong>, <strong>pulleys ($10-$28)</strong>, <strong>straps</strong>, and <strong>small accessories</strong>. Parts are available individually (cables are not sold as sets). Contact <strong>service@centr.com</strong> or call <strong>714-738-1729</strong> to order parts for your specific equipment model.</p><h3 id="pricing-and-availability-disclaimer">Pricing and Availability Disclaimer</h3><p><strong>Important:</strong> The pricing and part specifications listed in this article are provided for general guidance only and were accurate as of November 2025. Prices, availability, and specifications may change. For current pricing and availability, always contact CENTR support at service@centr.com or 714-738-1729 before placing an order.</p><h3 id="complete-parts-catalog-by-equipment-model">Complete Parts Catalog by Equipment Model</h3><p>CENTR fitness equipment includes many different models, each with specific replacement parts available. Use your equipment serial number to identify which model you have, then find available parts below.</p><h3 id="functional-trainers">Functional Trainers</h3><h4 id="ft1-functional-trainer-1">FT1 (Functional Trainer 1)</h4><p><strong>Cables Available:</strong></p><ul><li>FT1 Cable (GM692-500-001CY): $40 each</li><li>FT1 Upper Cable: $40 each</li><li>FT1 Lower Cable: $40 each</li></ul><p><strong>Notes:</strong> Cables sold individually, not as sets. Cables commonly wear from regular use. Parts may be subject to availability (back orders possible).</p><h4 id="ft2-functional-trainer-2">FT2 (Functional Trainer 2)</h4><p><strong>Cables Available:</strong></p><ul><li>FT2 Upper Cable: $40 each</li><li>FT2 Cable (095-500-003): $40 each</li><li>Upper/Lower cable assemblies available</li></ul><p><strong>Small Parts:</strong></p><ul><li>L Bracket (Plastic cable retainer): $5 each</li></ul><p><strong>Notes:</strong> FT2 upper cables are one of the most commonly requested parts (frayed/shredded from use). Compatible with FT2 serial numbers starting with 4-20-XX. Cables sold individually.</p><h4 id="ftx-functional-trainer-x">FTX (Functional Trainer X)</h4><p><strong>Cables Available:</strong></p><ul><li>FTX Cable: $50 each</li></ul><p><strong>Accessories:</strong></p><ul><li>Weight Stack Number Labels: $2.50 per sheet</li></ul><p><strong>Notes:</strong> Premium cable pricing reflects higher specifications. Labels replace worn or missing weight plate stickers.</p><h3 id="multi-gym-systems">Multi-Gym Systems</h3><h4 id="m2-multi-gym-system-2">M2 (Multi-Gym System 2)</h4><p><strong>Cables Available:</strong></p><ul><li>M2 Upper Cable: $50 each</li></ul><p><strong>Notes:</strong> Used for main weight stack cable runs. One of the more expensive cable replacements due to specifications.</p><h4 id="m3-multi-gym-system-3">M3 (Multi-Gym System 3)</h4><p><strong>Cables Available:</strong></p><ul><li>M3 Ab Cable (old style): $40 each</li><li>M3 Leg Extension Cable: $20 each</li></ul><p><strong>Pulleys:</strong></p><ul><li>3 1/2&quot; Pulley: $10 each</li></ul><p><strong>Notes:</strong> Old style vs. new style M3 parts may differ. Verify serial number when ordering to ensure correct part compatibility. Leg extension cable is lower cost due to shorter length.</p><h4 id="m5-multi-gym-system-5">M5 (Multi-Gym System 5)</h4><p><strong>Cables Available:</strong></p><ul><li>M5 Press Arm Lower Cable (870500001): $20 each</li><li>LP3-M5 Cable (872-500-006): Contact for pricing</li></ul><p><strong>Notes:</strong> Press arm cable is one of the most affordable cable replacements. Part numbers are critical for accurate fulfillment.</p><h3 id="smith-cable-system">Smith Cable System</h3><h4 id="scs-smith-cable-system--scs202">SCS (Smith Cable System) &amp; SCS202</h4><p><strong>Cables - All Models:</strong></p><ul><li>SCS Lower Cable: $60 each</li><li>SCS Upper Cable (GM698-500-002): $60 each</li><li>SCS Lower Cable (GM698-500-001): $60 each</li><li>SCS Row Cable (GM698-500-003): $60 each</li><li>SCS Guide Cable (GM698-500-004): $60 each</li></ul><p><strong>Bench Pads (SCSWB - SCS Weight Bench):</strong></p><ul><li>Backrest Pad (SCSWB-B): $90 each</li><li>Seat Pad: $80 each</li></ul><p><strong>Notes:</strong> SCS cables are premium priced at $60 each due to system specifications. Multiple cable types available for complete systems. Bench pads sold separately, not as sets. 10+ year old benches can still order replacement pads.</p><h3 id="smith-functional-trainer">Smith Functional Trainer</h3><h4 id="sf32-smith-functional-trainer-32">SF3.2 (Smith Functional Trainer 3.2)</h4><p><strong>Cables:</strong></p><ul><li>SF3.2 Cable: $40 each</li></ul><p><strong>Notes:</strong> Main weight stack cables (left and right available). Compatible with Costco-purchased SF3.2 units. Requires serial number verification (format: SF3.2-4-22-06-XXXXXX).</p><h3 id="centr-multi-gym-and-gym-systems">Centr Multi-Gym and Gym Systems</h3><h4 id="cmg11-centr-multi-gym-11">CMG1.1 (Centr Multi-Gym 1.1)</h4><p><strong>Straps:</strong></p><ul><li>Resistance Strap (Part # 104914): Warranty covered (within warranty period)</li></ul><p><strong>Notes:</strong> Frayed/broken straps typically covered under warranty. Free shipping courtesy if within 2 years of purchase. Part number required: 104914.</p><h4 id="cg31--cg31pk-centr-gym-31-pack">CG3.1 &amp; CG3.1PK (Centr Gym 3.1 Pack)</h4><p><strong>Weight Plates:</strong></p><ul><li>10-lb Weight Plate (GM692-500-009): Warranty covered for missing items</li></ul><p><strong>Notes:</strong> Standard weight plates used across multiple Centr gym models. Missing items during shipment covered under warranty at no cost. Sold in sets when ordering for missing shipment items.</p><h3 id="bench-models">Bench Models</h3><h4 id="flb2b-foldable-bench-2b">FLB2B (Foldable Bench 2B)</h4><p><strong>Bench Pads:</strong></p><ul><li>FLB2B Seat Pad: $30 each</li><li>FLB2B Back Pad: $35 each</li></ul><p><strong>Notes:</strong> Compatible with FLB2B folding bench models. Pads wear over time and can be damaged (e.g., pet damage). Available for purchase even if out of warranty.</p><h4 id="fid71-foldable-inclinedecline-bench-71">FID7.1 (Foldable Incline/Decline Bench 7.1)</h4><p><strong>Bench Pads:</strong></p><ul><li>FID7.1 Bench Pads: Warranty covered for damaged items</li><li>Seat and back pads available</li></ul><p><strong>Notes:</strong> Serial number format: FID7.1-4-24-12-XXXXXX. Damaged pads on arrival covered under warranty.</p><h4 id="ssftb1-c5-centr-123-included-bench">SSFTB.1-C5 (Centr 1/2/3 Included Bench)</h4><p><strong>Bench Parts:</strong></p><ul><li>Backrest pad: Warranty covered</li><li>Seat pad: Warranty covered</li><li>Complete bench replacement if severely damaged</li></ul><p><strong>Notes:</strong> Included with Centr 1, Centr 2, Centr 3 home gym systems. Serial number format: SSFTB.1-C5-9-25-XX-XXXXXX. Damage on arrival covered at no cost.</p><h3 id="universal-and-small-parts">Universal and Small Parts</h3><h4 id="small-parts-available-for-multiple-models">Small Parts (Available for Multiple Models)</h4><p><strong>Weight and Hardware:</strong></p><ul><li>Weight Selector Pin: $6 each</li><li>L Bracket (Cable retainer): $5 each</li><li>Weight Stack Number Labels: $2.50 per sheet</li></ul><p><strong>Pulleys:</strong></p><ul><li>3 1/2&quot; Pulley: $10 each</li><li>Standard pulleys: $10-$28 each (depending on size/type)</li></ul><p><strong>Recovery and Accessories:</strong></p><ul><li>Foam Roller (CPFR): Warranty covered</li><li>Push-up Handles (PUH UH.1): Warranty covered</li><li>Preacher Curl Pad: Warranty covered (shipping cost only)</li><li>Water bottle holders: Warranty covered for missing items</li><li>Large clamping handles: Warranty covered for missing items</li></ul><p><strong>Treadmill Parts:</strong></p><ul><li>Runr Power Cable: Warranty covered</li><li>Console parts available on request</li></ul><p><strong>Notes:</strong> Small parts typically ship quickly (1-2 weeks). Universal parts may fit multiple equipment models. Always verify compatibility before ordering by providing your equipment serial number.</p><h3 id="parts-pricing-summary">Parts Pricing Summary</h3><h4 id="cable-pricing-by-category">Cable Pricing by Category</h4><p><strong>Economy Cables: $20-$40 each</strong></p><ul><li>M3 Leg Extension Cable: $20</li><li>M5 Press Arm Lower Cable: $20</li><li>FT1 Cables: $40</li><li>FT2 Cables: $40</li><li>SF3.2 Cable: $40</li><li>M3 Ab Cable: $40</li></ul><p><strong>Premium Cables: $50-$60 each</strong></p><ul><li>M2 Upper Cable: $50</li><li>FTX Cable: $50</li><li>SCS Cables (all types): $60</li></ul><h4 id="bench-pad-pricing">Bench Pad Pricing</h4><p><strong>Budget Pads: $30-$35 each</strong></p><ul><li>FLB2B Seat Pad: $30</li><li>FLB2B Back Pad: $35</li></ul><p><strong>Premium Pads: $80-$90 each</strong></p><ul><li>SCSWB Seat Pad: $80</li><li>SCSWB Backrest Pad: $90</li></ul><h3 id="part-availability-and-lead-times">Part Availability and Lead Times</h3><h4 id="in-stock-parts-ships-within-1-2-weeks">In-Stock Parts (Ships Within 1-2 Weeks)</h4><p>These parts are commonly stocked:</p><ul><li>FT2 Upper Cables</li><li>M5 Press Arm Lower Cables</li><li>SCS Cables (all types)</li><li>Weight Selector Pins</li><li>L Brackets</li><li>Pulleys (standard sizes)</li><li>Bench pads (common models)</li></ul><h4 id="parts-subject-to-back-orders">Parts Subject to Back Orders</h4><ul><li>FT1 Cables (noted on back order in October 2025 until mid-November)</li><li>Specialty cables for older models</li><li>Console parts</li><li>Discontinued model parts</li></ul><p><strong>Back Order Timeline:</strong> When parts are on back order, you&apos;ll be notified and placed on a waiting list. Invoice is sent when parts arrive in stock. Processing then takes 1-2 weeks.</p><h4 id="special-order-parts-3-4-weeks">Special Order Parts (3-4 Weeks)</h4><ul><li>Parts for discontinued models</li><li>International orders requiring special shipping</li><li>Custom-length cables</li><li>Older equipment models (5+ years old)</li></ul><h3 id="discontinued-parts">Discontinued Parts</h3><p>When parts are no longer available, support will recommend alternative solutions. In some cases, CENTR may refer you to authorized distributors. Example: Swing parts may be redirected to B&amp;M Distributor (530-526-4833).</p><h3 id="how-to-order-parts-for-your-equipment">How to Order Parts for Your Equipment</h3><p>To order replacement parts:</p><ol><li><strong>Gather Information:</strong> Equipment model, serial number (white sticker on frame), specific part name, and part number if known</li><li><strong>Contact Support:</strong> Email service@centr.com with subject line &quot;Replacement Part Order&quot;</li><li><strong>Include Photos:</strong> If unsure of part needed, provide 2-3 photos from different angles</li><li><strong>Verify Warranty:</strong> Support will check if part is covered under warranty</li><li><strong>Receive Quote:</strong> You&apos;ll get pricing (or confirmation that part is FREE under warranty)</li><li><strong>Confirm Order:</strong> Sales Order (SO) number assigned with pricing/timing</li><li><strong>Receive and Install:</strong> Part ships within 1-2 weeks; you can self-install using manual at inspirefitness.com</li></ol><h3 id="warranty-coverage-for-parts">Warranty Coverage for Parts</h3><p><strong>Within 1 Year:</strong> Parts FREE, you pay shipping ($15-$20)</p><p><strong>Within 2 Years (Courtesy Policy):</strong> Parts FREE, shipping FREE</p><p><strong>Over 1 Year:</strong> You pay full part cost + shipping</p><h3 id="important-notes-about-parts">Important Notes About Parts</h3><ul><li>Most cables are sold individually, not as sets</li><li>Parts are model-specific in most cases (verify serial number when ordering)</li><li>All parts are designed for self-installation unless noted otherwise</li><li>Installation manuals with part diagrams available at: <a href="https://inspirefitness.com/pages/product-manuals-and-videos">https://inspirefitness.com/pages/product-manuals-and-videos</a></li><li>Shipping typically $15-$20 domestic (Canada higher, international varies)</li></ul><h3 id="common-questions">Common Questions</h3><p><strong>Are parts compatible across different models?</strong><br>Not always. Cables are usually model-specific (FT1 cables &#x2260; FT2 cables). Pulleys may fit multiple models but verification is needed. Always provide your serial number when ordering.</p><p><strong>Can I order multiple parts together?</strong><br>Yes! List all parts needed in your initial email. Support will provide a combined quote and may combine shipping.</p><p><strong>What if a part I need is not listed here?</strong><br>Contact support at service@centr.com with your equipment serial number. Support has access to complete internal part databases and can identify any available parts for your model.</p><h3 id="still-need-help">Still Need Help?</h3><p>To order replacement parts or ask about part availability for your specific equipment:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Have your equipment serial number and description of the part ready when you contact support.</p>

What replacement parts are available for CENTR equipment?

Learn how to order replacement parts for your CENTR fitness equipment, including cables, bench pads, pulleys, and accessories. Step-by-step guide to the ordering process.

<h3 id="quick-answer">Quick Answer</h3><p>To order replacement parts for your CENTR equipment, email <strong>service@centr.com</strong> with your equipment details, part needed, serial number, photos (if applicable), and shipping address. The fulfillment team will verify warranty status, provide pricing, and process your order. Parts typically ship within 1-2 weeks.</p><h3 id="step-by-step-ordering-process">Step-by-Step Ordering Process</h3><p>Follow these steps to order replacement parts for your CENTR fitness equipment:</p><h4 id="step-1-identify-the-part-you-need">Step 1: Identify the Part You Need</h4><p>Before contacting support, gather this information:</p><ul><li><strong>Equipment model:</strong> Look at your equipment serial number sticker (e.g., FT2, M5, SCS, Centr 1)</li><li><strong>Specific part name:</strong> Such as &quot;Upper Cable&quot;, &quot;Seat Pad&quot;, &quot;Pulley&quot;, &quot;Weight Pin&quot;</li><li><strong>Part number (if known):</strong> Found in your equipment manual or on the part itself</li><li><strong>Serial number:</strong> Located on a white sticker on your equipment frame</li><li><strong>Photos of damaged part:</strong> Take 2-3 photos from different angles if the part is broken or damaged</li></ul><p>If you&apos;re unsure which part you need, don&apos;t worry. The support team will help identify the correct part based on your photos and equipment serial number.</p><h4 id="step-2-contact-centr-support">Step 2: Contact CENTR Support</h4><p>Send an email to <strong>service@centr.com</strong> with the subject line &quot;Replacement Part Order&quot;.</p><p>Include this information in your email:</p><ul><li>Your full name</li><li>Email address</li><li>Phone number</li><li>Complete shipping address (street, city, state, ZIP code)</li><li>Equipment model/name</li><li>Equipment serial number</li><li>Part needed (name and/or part number)</li><li>Quantity needed</li><li>Reason for replacement (broken, lost, worn out, missing from shipment, want extra)</li><li>Purchase date and proof of purchase (if claiming warranty)</li><li>Photos of damaged part (if applicable)</li></ul><p><strong>Example Email:</strong></p><p>Subject: Replacement Part Order</p><p>Hello,</p><p>I need a replacement upper cable for my FT2 Functional Trainer.</p><p>Customer Information:<br>- Name: John Smith<br>- Email: john.smith@email.com<br>- Phone: (555) 123-4567<br>- Shipping Address: 123 Main Street, City, State 12345</p><p>Equipment Details:<br>- Model: FT2 Functional Trainer<br>- Serial Number: 4-20-06-351978<br>- Part Needed: FT2 Upper Cable<br>- Quantity: 1<br>- Reason: Cable frayed and needs replacement<br>- Purchase Date: June 15, 2024<br>- Photos: Attached (shows frayed cable)</p><p>Please advise on pricing and how to proceed.</p><p>Thank you,<br>John Smith</p><h4 id="step-3-warranty-verification">Step 3: Warranty Verification</h4><p>CENTR will verify if your part qualifies for warranty coverage:</p><p><strong>Within 1 Year of Purchase:</strong></p><ul><li>Parts are FREE</li><li>You pay shipping only (typically $15-$20)</li><li>Covers manufacturing defects, broken during normal use, and missing parts on arrival</li></ul><p><strong>Within 2 Years of Purchase (Courtesy Policy):</strong></p><ul><li>Parts are FREE</li><li>Shipping is FREE (courtesy policy)</li><li>Same coverage as 1-year warranty</li></ul><p><strong>Over 1 Year from Purchase (Out of Warranty):</strong></p><ul><li>You pay for parts (see pricing below)</li><li>You pay for shipping ($15-$20)</li><li>Applies to normal wear and tear, lost parts, or want extra parts</li></ul><p><strong>Required for Warranty Claims:</strong></p><ul><li>Photo or copy of purchase receipt</li><li>Purchase date</li><li>Photos of damaged part (multiple angles)</li><li>Equipment serial number</li></ul><h4 id="step-4-receive-order-confirmation-and-invoice">Step 4: Receive Order Confirmation and Invoice</h4><p><strong>For Warranty Orders:</strong></p><ul><li>Sales Order (SO) number assigned immediately (e.g., SO#161082)</li><li>Confirmation email sent with SO number</li><li>No invoice required if within 2-year courtesy period</li><li>If between 1-2 years, you&apos;ll pay shipping only</li></ul><p><strong>For Paid Orders (Out of Warranty):</strong></p><ul><li>Sales Order (SO) number assigned</li><li>Invoice sent via email within 2-3 business days</li><li>Invoice includes part name, price, quantity, shipping cost, and total</li><li>Secure payment portal link included in invoice email</li></ul><h4 id="step-5-make-payment-paid-orders-only">Step 5: Make Payment (Paid Orders Only)</h4><p>If your order is out of warranty, you&apos;ll need to pay before shipment:</p><p><strong>Option 1: Online Payment Portal (Recommended)</strong></p><ul><li>Click the secure payment link in your invoice email</li><li>Enter credit card information</li><li>Payment confirmation sent automatically</li></ul><p><strong>Option 2: Phone Payment</strong></p><ul><li>Call CENTR support: 714-738-1729</li><li>Provide credit card details during business hours</li></ul><p>Your order will be released for shipping once payment is confirmed (1-2 business days after payment).</p><h4 id="step-6-part-fulfillment-and-shipping">Step 6: Part Fulfillment and Shipping</h4><p><strong>Processing Timeline:</strong></p><ul><li>Warranty orders: 1-2 weeks from order confirmation</li><li>Paid orders: 1-2 weeks after invoice payment</li><li>Note: CENTR will process and ship as soon as possible</li></ul><p><strong>If Part is on Back Order:</strong></p><ul><li>You&apos;ll be notified of the back order status</li><li>You&apos;ll be placed on a waiting list</li><li>Invoice sent when parts arrive in stock</li><li>Example: Some cables may be back ordered for several weeks</li></ul><p><strong>Shipping Notification:</strong></p><ul><li>FedEx tracking number sent via email when order ships</li><li>Tracking link provided</li><li>Delivery: 5-7 business days (domestic US)</li><li>Canada delivery: 7-10 business days</li></ul><h4 id="step-7-receive-and-install-your-part">Step 7: Receive and Install Your Part</h4><p><strong>Self-Installation:</strong></p><ul><li>Most parts are designed for customer self-installation</li><li>Equipment manuals available at: <a href="https://inspirefitness.com/pages/product-manuals-and-videos">https://inspirefitness.com/pages/product-manuals-and-videos</a></li><li>Manuals include exploded diagrams and assembly instructions</li></ul><p><strong>Professional Installation:</strong></p><ul><li>Authorized service technicians available through fitness showrooms</li><li>Contact your local fitness equipment dealer for installation service</li><li>Some dealers provide installation with part orders</li></ul><h3 id="typical-replacement-parts-pricing">Typical Replacement Parts Pricing</h3><p>Understanding approximate costs helps you plan your order. All prices are retail (end customer) prices:</p><h4 id="cables">Cables</h4><ul><li><strong>Economy Cables:</strong> $20-$40 each (M3 Leg Extension, M5 Press Arm, FT1, FT2, SF3.2)</li><li><strong>Premium Cables:</strong> $50-$60 each (M2 Upper, FTX, SCS cables)</li></ul><h4 id="bench-pads">Bench Pads</h4><ul><li><strong>Budget Pads:</strong> $30-$35 each (FLB2B Seat and Back Pads)</li><li><strong>Premium Pads:</strong> $80-$90 each (SCSWB Seat and Backrest Pads)</li></ul><h4 id="small-parts">Small Parts</h4><ul><li><strong>Weight Selector Pin:</strong> $6 each</li><li><strong>L Bracket (cable retainer):</strong> $5 each</li><li><strong>Weight Stack Labels:</strong> $2.50 per sheet</li><li><strong>Pulleys:</strong> $10-$28 each (depending on size)</li></ul><h4 id="shipping-costs">Shipping Costs</h4><ul><li><strong>Domestic US:</strong> $15-$20 standard shipping via FedEx</li><li><strong>Canada:</strong> Higher cost, quote provided on request</li></ul><h3 id="common-replacement-parts-available">Common Replacement Parts Available</h3><p>CENTR offers replacement parts for all equipment models, including:</p><ul><li><strong>Cables:</strong> Upper cables, lower cables, press arm cables, row cables, guide cables</li><li><strong>Bench Pads:</strong> Seat pads, backrest pads, back pads for various bench models</li><li><strong>Pulleys:</strong> Multiple sizes (3.5 inch and other standard sizes)</li><li><strong>Small Parts:</strong> Weight selector pins, L brackets, mounting hardware</li><li><strong>Accessories:</strong> Weight stack number labels, foam rollers, push-up handles</li><li><strong>Straps:</strong> Resistance straps for specific models (e.g., CMG1.1 Part #104914)</li><li><strong>Weight Plates:</strong> 10 lb weight plates for compatible gym systems</li></ul><p>For a complete list of available parts for your specific equipment model, contact support with your serial number.</p><h3 id="order-tracking">Order Tracking</h3><p>After your order is processed, you can track it through these stages:</p><ol><li><strong>Order Confirmation:</strong> SO# assigned (e.g., SO#161082)</li><li><strong>Invoice Sent:</strong> 2-3 business days for paid orders</li><li><strong>Payment Received:</strong> 1-2 business days to process</li><li><strong>Parts Processing:</strong> 1-2 weeks total</li><li><strong>Shipment:</strong> FedEx tracking number emailed</li><li><strong>Delivery:</strong> 5-7 business days (domestic), 7-10 days (Canada)</li></ol><p>If you haven&apos;t received tracking information within 2 weeks, check your spam folder or contact support with your SO# for a status update.</p><h3 id="what-if-i-dont-know-which-part-i-need">What If I Don&apos;t Know Which Part I Need?</h3><p>No problem! The CENTR support team can help identify the correct part:</p><ol><li>Take photos of your equipment and the damaged/worn part (2-3 angles)</li><li>Note your equipment serial number (white sticker on frame)</li><li>Describe the issue or what part you need</li><li>Email everything to service@centr.com</li></ol><p>The support team will identify the exact part, provide the part number, and create your order.</p><h3 id="international-orders-outside-uscanada">International Orders (Outside US/Canada)</h3><p>For international orders outside the United States and Canada:</p><ul><li>Email service@centr.com with your shipping country</li><li>Support will verify if shipping is available to your location</li><li>International shipping may require special arrangements</li><li>Some parts may not be available for international shipment</li><li>Shipping costs will be quoted based on destination</li></ul><h3 id="common-questions">Common Questions</h3><p><strong>Can I order parts online directly?</strong><br>Currently, there is no self-service online store for replacement parts. All parts must be ordered by contacting service@centr.com. This ensures you receive the correct part for your specific equipment model.</p><p><strong>How long will my parts order take?</strong><br>Total timeline from order to delivery is typically 2-3 weeks: 1-2 weeks for processing and 5-7 days for shipping. Back-ordered parts may take longer.</p><p><strong>What if the part arrives damaged?</strong><br>Contact service@centr.com immediately with photos of the damaged part and shipping box, along with your FedEx tracking number and SO#. A replacement will be shipped at no additional cost.</p><p><strong>Can I return a part if I ordered the wrong one?</strong><br>It&apos;s best to verify the correct part with support before ordering. Provide photos, serial number, and description to ensure you receive the correct part.</p><h3 id="still-need-help">Still Need Help?</h3><p>If you have questions about ordering replacement parts, need help identifying a part, or want to check on an existing order, contact our support team:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment serial number, photos of the part, and SO# (if you have an existing order) when contacting support.</p>

How do I order replacement parts for my CENTR equipment?

Understand the cost of CENTR replacement parts including cables, bench pads, small parts, shipping costs, and the difference between warranty and out-of-warranty pricing.

<h3 id="quick-answer">Quick Answer</h3><p>CENTR replacement parts pricing varies by part type: cables range from $20-$60, bench pads from $30-$90, and small parts from $2.50-$28. Add $15-$20 for shipping. If your equipment is within warranty (1-2 years from purchase), parts may be FREE with you paying only shipping, or completely FREE under the 2-year courtesy policy.</p><h3 id="pricing-and-availability-disclaimer">Pricing and Availability Disclaimer</h3><p><strong>Important:</strong> The pricing and part specifications listed in this article are provided for general guidance only and were accurate as of November 2025. Prices, availability, and specifications may change. For current pricing and availability, always contact CENTR support at service@centr.com or 714-738-1729 before placing an order.</p><h3 id="understanding-replacement-parts-pricing">Understanding Replacement Parts Pricing</h3><p>The cost of replacement parts depends on several factors: the type of part, your warranty status, and shipping location. This guide breaks down all costs so you know what to expect when ordering parts.</p><h3 id="warranty-vs-out-of-warranty-pricing">Warranty vs. Out-of-Warranty Pricing</h3><p>Your total cost depends on when you purchased your equipment and why you need the replacement part.</p><h4 id="within-1-year-of-purchase-standard-warranty">Within 1 Year of Purchase (Standard Warranty)</h4><p><strong>What You Pay:</strong></p><ul><li>Parts cost: <strong>$0 (FREE)</strong></li><li>Shipping cost: <strong>$15-$20</strong></li><li><strong>Total: $15-$20</strong></li></ul><p><strong>Coverage Includes:</strong></p><ul><li>Manufacturing defects</li><li>Parts broken during normal use</li><li>Missing parts from shipment</li><li>Defective parts</li></ul><p><strong>Required for Warranty:</strong></p><ul><li>Proof of purchase (receipt or order confirmation)</li><li>Purchase date within 12 months</li><li>Equipment serial number</li><li>Photos of damaged part</li></ul><h4 id="within-2-years-of-purchase-courtesy-policy">Within 2 Years of Purchase (Courtesy Policy)</h4><p><strong>What You Pay:</strong></p><ul><li>Parts cost: <strong>$0 (FREE)</strong></li><li>Shipping cost: <strong>$0 (FREE)</strong></li><li><strong>Total: $0</strong></li></ul><p>CENTR extends a courtesy policy covering both parts and shipping for the first 2 years from purchase date. This is an extended benefit beyond the standard 1-year warranty.</p><p><strong>Same Coverage as Standard Warranty:</strong> Manufacturing defects, broken during normal use, missing parts, and defective components.</p><h4 id="over-1-year-from-purchase-out-of-warranty">Over 1 Year from Purchase (Out of Warranty)</h4><p><strong>What You Pay:</strong></p><ul><li>Parts cost: <strong>Full retail price</strong> (see pricing below)</li><li>Shipping cost: <strong>$15-$20</strong></li><li><strong>Total: Part price + shipping</strong></li></ul><p><strong>Applies To:</strong></p><ul><li>Equipment purchased more than 1 year ago</li><li>Normal wear and tear</li><li>Lost parts</li><li>Want extra parts or backups</li><li>No proof of purchase available</li></ul><p><strong>Example Out-of-Warranty Cost:</strong><br>FT2 Upper Cable ($40) + Shipping ($15) = <strong>$55 total</strong></p><h3 id="cable-pricing-retail">Cable Pricing (Retail)</h3><p>Cables are the most commonly replaced parts. Pricing depends on equipment model and cable type.</p><h4 id="economy-cables-20-40-each">Economy Cables: $20-$40 Each</h4><ul><li><strong>M3 Leg Extension Cable:</strong> $20</li><li><strong>M5 Press Arm Lower Cable:</strong> $20</li><li><strong>FT1 Cable:</strong> $40</li><li><strong>FT1 Upper Cable:</strong> $40</li><li><strong>FT1 Lower Cable:</strong> $40</li><li><strong>FT2 Upper Cable:</strong> $40</li><li><strong>FT2 Cable:</strong> $40</li><li><strong>SF3.2 Cable:</strong> $40</li><li><strong>M3 Ab Cable (old style):</strong> $40</li></ul><h4 id="premium-cables-50-60-each">Premium Cables: $50-$60 Each</h4><ul><li><strong>M2 Upper Cable:</strong> $50</li><li><strong>FTX Cable:</strong> $50</li><li><strong>SCS Lower Cable:</strong> $60</li><li><strong>SCS Upper Cable:</strong> $60</li><li><strong>SCS Row Cable:</strong> $60</li><li><strong>SCS Guide Cable:</strong> $60</li></ul><p><strong>Note:</strong> Cables are sold individually, not as sets. You only pay for the specific cable you need.</p><h3 id="bench-pad-pricing-retail">Bench Pad Pricing (Retail)</h3><p>Bench pads vary in price based on the bench model and pad size.</p><h4 id="budget-bench-pads-30-35-each">Budget Bench Pads: $30-$35 Each</h4><ul><li><strong>FLB2B Seat Pad:</strong> $30</li><li><strong>FLB2B Back Pad:</strong> $35</li></ul><h4 id="premium-bench-pads-80-90-each">Premium Bench Pads: $80-$90 Each</h4><ul><li><strong>SCSWB Seat Pad:</strong> $80</li><li><strong>SCSWB Backrest Pad:</strong> $90</li></ul><p><strong>Note:</strong> Bench pads for other models (FID7.1, SSFTB.1-C5) are also available. Contact support for pricing on specific bench models.</p><h3 id="small-parts--accessories-pricing">Small Parts &amp; Accessories Pricing</h3><p>Small parts and accessories are affordable and typically quick to ship.</p><ul><li><strong>Weight Selector Pin:</strong> $6</li><li><strong>L Bracket (cable retainer):</strong> $5</li><li><strong>Weight Stack Number Labels:</strong> $2.50 per sheet</li><li><strong>3.5&quot; Pulley:</strong> $10</li><li><strong>Standard Pulleys:</strong> $10-$28 (depending on size and type)</li></ul><h3 id="shipping-costs">Shipping Costs</h3><p>Shipping costs are separate from parts costs (except under 2-year courtesy policy).</p><h4 id="domestic-united-states">Domestic United States</h4><ul><li><strong>Standard Shipping:</strong> $15-$20</li><li><strong>Shipping Carrier:</strong> FedEx</li><li><strong>Delivery Time:</strong> 5-7 business days after shipment</li><li><strong>Tracking:</strong> Provided via email</li></ul><p><strong>Actual Shipping Examples by State:</strong></p><ul><li>California: $15-$20</li><li>Texas: $15-$20</li><li>Michigan: $15-$20</li><li>Washington: $14-$19</li><li>Maryland: $15-$20</li></ul><h4 id="canada">Canada</h4><ul><li><strong>Shipping Cost:</strong> Higher than domestic US (quote provided on request)</li><li><strong>Delivery Time:</strong> 7-10 business days after shipment</li><li><strong>Provinces Confirmed:</strong> British Columbia, Alberta, Ontario, Quebec</li></ul><h4 id="international-outside-uscanada">International (Outside US/Canada)</h4><p>Contact service@centr.com with your shipping country to verify if international shipping is available and get a shipping cost quote. Some parts may not be available for international shipment.</p><h3 id="factors-affecting-part-cost">Factors Affecting Part Cost</h3><p>Several factors determine the final cost of your replacement part order:</p><h4 id="1-equipment-model">1. Equipment Model</h4><p>Premium equipment models (FTX, SCS series) typically have higher-priced parts than economy models (M3, M5). This reflects the quality and specifications of the parts.</p><h4 id="2-part-type-and-size">2. Part Type and Size</h4><ul><li><strong>Cables:</strong> Longer cables and specialty cables cost more</li><li><strong>Bench Pads:</strong> Larger pads with premium materials cost more</li><li><strong>Pulleys:</strong> Larger pulleys cost more than smaller standard sizes</li></ul><h4 id="3-warranty-status">3. Warranty Status</h4><p>Your purchase date is the biggest factor in total cost:</p><ul><li><strong>0-2 years:</strong> $0-$20 total</li><li><strong>Over 1 year:</strong> Full parts price + shipping</li></ul><h4 id="4-shipping-location">4. Shipping Location</h4><ul><li><strong>Domestic US:</strong> $15-$20 standard rate</li><li><strong>Canada:</strong> Higher shipping cost</li><li><strong>International:</strong> Varies by destination (if available)</li></ul><h4 id="5-quantity-ordered">5. Quantity Ordered</h4><p>Ordering multiple parts may allow combined shipping. Contact support to confirm if multiple parts can ship together and if shipping costs can be combined.</p><h3 id="dealer-vs-retail-pricing">Dealer vs. Retail Pricing</h3><p>If you&apos;re an authorized fitness equipment dealer, reseller, or service technician, you may qualify for dealer pricing.</p><p><strong>Example (FT1 Cable):</strong></p><ul><li><strong>Dealer/Reseller Cost:</strong> $20</li><li><strong>Retail Customer Price:</strong> $40</li></ul><p>Contact support to inquire about dealer pricing if you&apos;re purchasing parts for business purposes or customer installations.</p><h3 id="total-cost-examples">Total Cost Examples</h3><p>Here are realistic cost scenarios to help you understand what you&apos;ll pay:</p><h4 id="example-1-warranty-replacement-within-1-year">Example 1: Warranty Replacement (Within 1 Year)</h4><ul><li><strong>Part Needed:</strong> FT2 Upper Cable</li><li><strong>Part Cost:</strong> $0 (FREE under warranty)</li><li><strong>Shipping:</strong> $15-$20</li><li><strong>Total:</strong> $15-$20</li></ul><h4 id="example-2-courtesy-policy-within-2-years">Example 2: Courtesy Policy (Within 2 Years)</h4><ul><li><strong>Part Needed:</strong> M5 Press Arm Lower Cable</li><li><strong>Part Cost:</strong> $0 (FREE under courtesy policy)</li><li><strong>Shipping:</strong> $0 (FREE under courtesy policy)</li><li><strong>Total:</strong> $0</li></ul><h4 id="example-3-out-of-warranty-cable">Example 3: Out of Warranty Cable</h4><ul><li><strong>Part Needed:</strong> SCS Lower Cable</li><li><strong>Part Cost:</strong> $60</li><li><strong>Shipping:</strong> $15-$20</li><li><strong>Total:</strong> $75-$80</li></ul><h4 id="example-4-out-of-warranty-bench-pad">Example 4: Out of Warranty Bench Pad</h4><ul><li><strong>Part Needed:</strong> SCSWB Backrest Pad</li><li><strong>Part Cost:</strong> $90</li><li><strong>Shipping:</strong> $15-$20</li><li><strong>Total:</strong> $105-$110</li></ul><h4 id="example-5-small-part-replacement">Example 5: Small Part Replacement</h4><ul><li><strong>Part Needed:</strong> Weight Selector Pin</li><li><strong>Part Cost:</strong> $6</li><li><strong>Shipping:</strong> $15-$20</li><li><strong>Total:</strong> $21-$26</li></ul><p><strong>Note:</strong> Even small parts require standard shipping costs, so consider ordering multiple small parts together if needed.</p><h4 id="example-6-multiple-parts-order">Example 6: Multiple Parts Order</h4><ul><li><strong>Parts Needed:</strong> 2x FT2 Upper Cables</li><li><strong>Part Cost:</strong> $40 x 2 = $80</li><li><strong>Shipping:</strong> $15-$20 (may be combined)</li><li><strong>Total:</strong> $95-$100</li></ul><h3 id="how-to-get-an-exact-price-quote">How to Get an Exact Price Quote</h3><p>To receive an exact price quote for your specific part order:</p><ol><li>Email <strong>service@centr.com</strong> with:  <ul><li>Equipment model and serial number</li><li>Part needed (name and/or part number)</li><li>Quantity</li><li>Purchase date (for warranty verification)</li><li>Shipping address</li></ul></li><li>Support will verify warranty status</li><li>You&apos;ll receive either:  <ul><li>Warranty confirmation with $0 or shipping-only cost</li><li>Invoice with exact parts and shipping costs</li></ul></li><li>Approve the quote and proceed with your order</li></ol><h3 id="payment-methods">Payment Methods</h3><p>Once you receive your invoice (for out-of-warranty orders), you can pay using:</p><ul><li><strong>Online Payment Portal:</strong> Secure payment link in invoice email (credit card)</li><li><strong>Phone Payment:</strong> Call 714-738-1729 to provide credit card details</li></ul><p>Payment is required before parts ship. Orders are released for processing within 1-2 business days after payment confirmation.</p><h3 id="common-questions-about-pricing">Common Questions About Pricing</h3><p><strong>Are prices negotiable?</strong><br>Retail pricing is fixed. However, if you&apos;re purchasing multiple parts or have a specific situation, contact support to discuss your needs.</p><p><strong>Do prices include tax?</strong><br>Tax may apply based on your shipping location. Your invoice will show any applicable taxes.</p><p><strong>Can I get a discount for ordering multiple parts?</strong><br>Bulk discounts are not explicitly offered in standard pricing. However, you may save on combined shipping when ordering multiple parts together.</p><p><strong>What if I can&apos;t afford the replacement part right now?</strong><br>Contact support to discuss your situation. They may be able to suggest affordable alternatives or help you prioritize which part to replace first.</p><p><strong>Will prices increase over time?</strong><br>Pricing is subject to change. The prices listed here are current as of the publication date. Contact support for the most up-to-date pricing.</p><h3 id="still-need-help">Still Need Help?</h3><p>For an exact price quote on replacement parts for your specific equipment:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment model, serial number, part needed, and purchase date for the fastest response.</p>

How much do replacement parts cost?

Learn about the timeline for receiving CENTR replacement parts, including processing time, shipping time, and what to expect from order placement to delivery.

<h3 id="quick-answer">Quick Answer</h3><p>CENTR replacement parts typically take 2-3 weeks total from order placement to delivery. Processing takes 1-2 weeks, followed by 5-7 business days for shipping (domestic US). Canada orders take 7-10 business days for shipping. Back-ordered parts may take longer.</p><h3 id="complete-timeline-breakdown">Complete Timeline Breakdown</h3><p>Understanding the full timeline helps you plan when to order replacement parts and when to expect delivery.</p><h3 id="total-timeline-order-to-delivery">Total Timeline: Order to Delivery</h3><p><strong>Domestic United States:</strong> 2-3 weeks total</p><ul><li>Processing: 1-2 weeks</li><li>Shipping: 5-7 business days</li><li>Total: 14-25 days typical</li></ul><p><strong>Canada:</strong> 2.5-3.5 weeks total</p><ul><li>Processing: 1-2 weeks</li><li>Shipping: 7-10 business days</li><li>Total: 17-30 days typical</li></ul><h3 id="step-by-step-timeline">Step-by-Step Timeline</h3><h4 id="step-1-initial-contact-and-order-creation-same-day">Step 1: Initial Contact and Order Creation (Same Day)</h4><p>When you email service@centr.com with your replacement part request:</p><ul><li><strong>Response time:</strong> Typically within 24-48 hours</li><li><strong>Sales Order (SO) number assigned:</strong> Same day if all information provided</li><li><strong>Example:</strong> SO#161082, SO#160596</li></ul><h4 id="step-2-warranty-verification-or-invoice-creation-1-3-days">Step 2: Warranty Verification or Invoice Creation (1-3 Days)</h4><p><strong>For Warranty Orders:</strong></p><ul><li>SO# assigned immediately</li><li>Warranty verification: Same day</li><li>Confirmation email sent: Within 24 hours</li></ul><p><strong>For Paid Orders (Out of Warranty):</strong></p><ul><li>Invoice created: 2-3 business days after order creation</li><li>Invoice sent via email with payment portal link</li><li>Includes parts pricing, shipping cost, and total amount</li></ul><h4 id="step-3-payment-processing-paid-orders-only-1-2-days">Step 3: Payment Processing (Paid Orders Only: 1-2 Days)</h4><p>If your order requires payment:</p><ul><li><strong>Payment due:</strong> Upon receipt of invoice</li><li><strong>Payment processing:</strong> 1-2 business days after payment submitted</li><li><strong>Order released for fulfillment:</strong> Once payment confirmed</li></ul><p><strong>Payment Methods:</strong></p><ul><li>Secure online payment portal (credit card)</li><li>Phone payment: 714-738-1729</li></ul><h4 id="step-4-parts-fulfillment-and-processing-1-2-weeks">Step 4: Parts Fulfillment and Processing (1-2 Weeks)</h4><p>This is the longest stage of the process:</p><p><strong>Warranty Orders:</strong></p><ul><li>Processing begins immediately after SO# assigned</li><li>Parts pulled from inventory</li><li>Quality check and packaging</li><li>Timeline: 1-2 weeks from order confirmation</li></ul><p><strong>Paid Orders:</strong></p><ul><li>Processing begins after payment confirmed</li><li>Parts pulled from inventory</li><li>Quality check and packaging</li><li>Timeline: 1-2 weeks after invoice payment</li></ul><p><strong>Note from CENTR:</strong> &quot;We will do our best to process and ship as soon as possible&quot;</p><h4 id="step-5-shipping-notification-day-of-shipment">Step 5: Shipping Notification (Day of Shipment)</h4><p>When your order ships, you&apos;ll receive:</p><ul><li>Email notification with FedEx tracking number</li><li>Tracking link: https://www.fedex.com/fedextrack/?trknbr=[tracking_number]</li><li>Estimated delivery date</li></ul><p>Check your spam folder if you don&apos;t see the tracking email within 2 weeks of order placement.</p><h4 id="step-6-transit-time-5-10-days">Step 6: Transit Time (5-10 Days)</h4><p><strong>Domestic United States:</strong></p><ul><li><strong>Standard shipping:</strong> 5-7 business days after shipment</li><li><strong>Shipping carrier:</strong> FedEx</li><li><strong>Signature:</strong> May be required depending on carrier policy</li></ul><p><strong>Canada:</strong></p><ul><li><strong>Shipping time:</strong> 7-10 business days after shipment</li><li><strong>Customs:</strong> Included in timeline (no additional delays expected)</li><li><strong>Provinces confirmed:</strong> British Columbia, Alberta, Ontario, Quebec</li></ul><h4 id="step-7-delivery">Step 7: Delivery</h4><p>Your replacement parts arrive at your shipping address. Most parts are designed for easy self-installation.</p><h3 id="what-affects-timeline">What Affects Timeline?</h3><p>Several factors can impact how quickly you receive your replacement parts:</p><h4 id="1-information-completeness">1. Information Completeness</h4><p>Orders with complete information process faster:</p><ul><li><strong>Fast processing:</strong> All required info provided in first email</li><li><strong>Slower processing:</strong> Missing serial number, photos, or purchase proof requires follow-up</li></ul><p><strong>Required Information:</strong></p><ul><li>Equipment model and serial number</li><li>Part needed (name and/or part number)</li><li>Purchase date and proof of purchase (for warranty)</li><li>Photos of damaged part (if applicable)</li><li>Shipping address and phone number</li></ul><h4 id="2-warranty-vs-paid-orders">2. Warranty vs. Paid Orders</h4><ul><li><strong>Warranty orders:</strong> Faster (no invoice or payment step)</li><li><strong>Paid orders:</strong> Add 2-5 days for invoice creation and payment processing</li></ul><h4 id="3-part-availability">3. Part Availability</h4><ul><li><strong>In-stock parts:</strong> 1-2 weeks processing</li><li><strong>Back-ordered parts:</strong> Extended lead time (see Back Orders section below)</li></ul><h4 id="4-shipping-location">4. Shipping Location</h4><ul><li><strong>Domestic US:</strong> 5-7 days shipping</li><li><strong>Canada:</strong> 7-10 days shipping</li><li><strong>International (outside North America):</strong> Contact support for timeline</li></ul><h4 id="5-order-timing">5. Order Timing</h4><ul><li><strong>Weekday orders:</strong> Typically process faster</li><li><strong>Weekend/holiday orders:</strong> Begin processing next business day</li><li><strong>Peak seasons:</strong> May experience slightly longer processing times</li></ul><h3 id="back-orders-and-extended-lead-times">Back Orders and Extended Lead Times</h3><p>Some parts may be temporarily out of stock, extending the timeline.</p><h4 id="back-order-process">Back Order Process</h4><ol><li><strong>Notification:</strong> You&apos;ll be notified if your part is on back order</li><li><strong>Waiting list:</strong> You&apos;re placed on a back order list</li><li><strong>SO# assigned and held:</strong> Your order is created but held until parts arrive</li><li><strong>Invoice when available:</strong> Invoice sent (or shipment initiated) when parts arrive in stock</li></ol><h4 id="example-back-order-timeline">Example Back Order Timeline</h4><p>Based on actual customer tickets:</p><ul><li><strong>Part:</strong> FT1 Cables</li><li><strong>Back order notice:</strong> October 2025</li><li><strong>Expected availability:</strong> &quot;Mid November&quot;</li><li><strong>Extended timeline:</strong> 4-6 weeks total instead of 2-3 weeks</li></ul><p><strong>Customer communication example:</strong><br>&quot;Unfortunately, the FT1 Cables are on back order and won&apos;t come in until mid November. We can place your order now and ship when they arrive.&quot;</p><h4 id="parts-subject-to-back-orders">Parts Subject to Back Orders</h4><ul><li>FT1 Cables (noted in recent tickets)</li><li>Specialty cables for older equipment models</li><li>Console parts for treadmills</li><li>Parts for discontinued models</li></ul><h3 id="expedited-shipping-options">Expedited Shipping Options</h3><p>Standard shipping (5-7 days domestic, 7-10 days Canada) is included with all parts orders. Expedited shipping is not explicitly offered in standard parts orders.</p><p>If you need parts urgently:</p><ul><li>Contact support at service@centr.com</li><li>Explain your timeline needs</li><li>Ask if expedited options are available</li><li>Additional costs may apply for expedited shipping</li></ul><p><strong>Note:</strong> Processing time (1-2 weeks) cannot be expedited, regardless of shipping method selected.</p><h3 id="how-to-track-your-order-status">How to Track Your Order Status</h3><p>Stay informed about your order progress:</p><h4 id="order-confirmation-stage">Order Confirmation Stage</h4><ul><li>Look for SO# in confirmation email (e.g., SO#161082)</li><li>Save this number for future reference</li></ul><h4 id="invoice-stage-paid-orders">Invoice Stage (Paid Orders)</h4><ul><li>Invoice typically arrives 2-3 business days after order</li><li>Check spam/junk folder if not received</li><li>Invoice includes payment link and order details</li></ul><h4 id="shipping-stage">Shipping Stage</h4><ul><li>FedEx tracking number sent via email</li><li>Track at: https://www.fedex.com/fedextrack/</li><li>Shows current location and estimated delivery date</li></ul><h4 id="if-you-havent-heard-anything">If You Haven&apos;t Heard Anything</h4><p>If 2 weeks have passed since your order and you haven&apos;t received tracking:</p><ol><li>Check spam/junk email folders</li><li>Email service@centr.com with your SO# or order details</li><li>Request status update</li><li>Support will provide tracking link and delivery confirmation</li></ol><h3 id="timeline-comparison-examples">Timeline Comparison Examples</h3><h4 id="example-1-warranty-order-ideal-timeline">Example 1: Warranty Order (Ideal Timeline)</h4><ul><li><strong>Day 1:</strong> Email sent with all required information</li><li><strong>Day 1:</strong> SO# assigned, warranty confirmed</li><li><strong>Day 10:</strong> Parts processed and shipped, tracking sent</li><li><strong>Day 17:</strong> Parts delivered (5-7 days shipping)</li><li><strong>Total:</strong> 17 days</li></ul><h4 id="example-2-paid-order-typical-timeline">Example 2: Paid Order (Typical Timeline)</h4><ul><li><strong>Day 1:</strong> Email sent with part request</li><li><strong>Day 3:</strong> Invoice received</li><li><strong>Day 4:</strong> Payment submitted</li><li><strong>Day 15:</strong> Parts processed and shipped, tracking sent</li><li><strong>Day 22:</strong> Parts delivered</li><li><strong>Total:</strong> 22 days</li></ul><h4 id="example-3-back-ordered-part">Example 3: Back-Ordered Part</h4><ul><li><strong>Day 1:</strong> Email sent with part request</li><li><strong>Day 2:</strong> Back order notification received</li><li><strong>Day 28:</strong> Parts arrive in stock, invoice sent</li><li><strong>Day 29:</strong> Payment submitted</li><li><strong>Day 40:</strong> Parts processed and shipped</li><li><strong>Day 47:</strong> Parts delivered</li><li><strong>Total:</strong> 47 days (6-7 weeks)</li></ul><h4 id="example-4-canada-order">Example 4: Canada Order</h4><ul><li><strong>Day 1:</strong> Order placed</li><li><strong>Day 2:</strong> SO# assigned</li><li><strong>Day 12:</strong> Parts shipped, tracking sent</li><li><strong>Day 24:</strong> Parts delivered (10 days shipping to Canada)</li><li><strong>Total:</strong> 24 days</li></ul><h3 id="tips-to-minimize-wait-time">Tips to Minimize Wait Time</h3><ol><li><strong>Provide complete information upfront:</strong> Include equipment model, serial number, part needed, photos, purchase date, and shipping address in your first email</li><li><strong>Have proof of purchase ready:</strong> Receipt or order confirmation for warranty claims</li><li><strong>Respond quickly to support requests:</strong> If support needs additional information, respond same-day</li><li><strong>Pay invoices promptly:</strong> For paid orders, submit payment immediately upon receiving invoice</li><li><strong>Order before you urgently need the part:</strong> Plan ahead if you notice wear or damage developing</li></ol><h3 id="international-orders-outside-uscanada">International Orders (Outside US/Canada)</h3><p>For international orders outside North America, timelines vary significantly based on destination country:</p><ul><li>Contact service@centr.com with your shipping country</li><li>Support will verify shipping availability and provide timeline estimate</li><li>Additional customs clearance time may apply</li><li>International shipping typically takes 2-4 weeks for transit alone</li><li>Total timeline: 3-6 weeks depending on destination</li></ul><h3 id="common-questions-about-timeline">Common Questions About Timeline</h3><p><strong>Why does processing take 1-2 weeks?</strong><br>Parts are pulled from inventory, quality-checked, and packaged. CENTR processes orders as quickly as possible while ensuring accuracy and quality.</p><p><strong>Can I pick up parts in person to save time?</strong><br>Local pickup is not mentioned as an available option. Contact support to inquire if your location is near the fulfillment center.</p><p><strong>Will I be notified at each stage?</strong><br>You&apos;ll receive notifications for: order confirmation (SO# assigned), invoice (if paid order), and shipping (tracking number). Processing stages are not individually notified.</p><p><strong>What if I need the part urgently for a business/gym?</strong><br>Contact support and explain your business need. They may be able to prioritize your order or suggest alternatives.</p><h3 id="still-need-help">Still Need Help?</h3><p>For questions about your order timeline or to check the status of an existing order:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your SO# or order details when contacting support for the fastest response.</p>

How long does it take to receive replacement parts?

Learn whether you can purchase CENTR replacement parts directly online or if you need to contact support, and understand why the contact process ensures you get the correct parts.

<h3 id="quick-answer">Quick Answer</h3><p>Currently, CENTR does not have a self-service online store for replacement parts. You must contact support at <strong>service@centr.com</strong> to order all replacement parts. This process ensures you receive the correct part for your specific equipment model and allows support to verify warranty coverage before processing your order.</p><h3 id="why-contact-support-is-required">Why Contact Support is Required</h3><p>CENTR requires you to contact support for replacement part orders for several important reasons:</p><h4 id="1-part-compatibility-verification">1. Part Compatibility Verification</h4><p>CENTR equipment includes many different models with model-specific parts:</p><ul><li>FT1, FT2, FTX (Functional Trainers)</li><li>M2, M3, M5 (Multi-Gym Systems)</li><li>SCS, SCS202 (Smith Cable Systems)</li><li>SF3.2 (Smith Functional Trainer)</li><li>CMG1.1 (Centr Multi-Gym)</li><li>CG3.1, CG3.1PK (Centr Gym Pack)</li><li>Multiple bench models (FLB2B, FID7.1, SSFTB.1-C5)</li></ul><p>Parts are not always interchangeable between models. For example:</p><ul><li>FT1 cables do not fit FT2 equipment</li><li>SCS cables ($60) are different from FTX cables ($50)</li><li>Bench pads are model-specific based on dimensions</li></ul><p>Support verifies your equipment serial number to ensure you receive the exact part that fits your equipment model.</p><h4 id="2-warranty-status-check">2. Warranty Status Check</h4><p>Before quoting a price, support must verify if your part qualifies for warranty coverage:</p><p><strong>Within 1 Year:</strong></p><ul><li>Parts FREE, you pay shipping only ($15-$20)</li><li>Saves you from paying full part cost unnecessarily</li></ul><p><strong>Within 2 Years (Courtesy Policy):</strong></p><ul><li>Parts FREE, shipping FREE ($ total)</li><li>You could miss out on this benefit without warranty verification</li></ul><p><strong>Over 1 Year:</strong></p><ul><li>You pay parts cost + shipping</li></ul><p>Without contacting support first, you wouldn&apos;t know if you qualify for FREE parts under warranty or the courtesy policy.</p><h4 id="3-part-identification-assistance">3. Part Identification Assistance</h4><p>Many customers aren&apos;t sure which exact part they need. Support helps identify the correct part using:</p><ul><li>Photos of damaged or worn parts (2-3 angles)</li><li>Equipment serial number</li><li>Description of the issue</li><li>Equipment manual diagrams</li></ul><p>Support has access to internal part databases with part numbers and specifications that aren&apos;t publicly available.</p><h4 id="4-parts-availability-and-back-order-status">4. Parts Availability and Back Order Status</h4><p>Some parts may be temporarily out of stock or on back order. Support can:</p><ul><li>Notify you immediately if part is on back order</li><li>Provide estimated restock timeline</li><li>Suggest alternative parts if available</li><li>Place you on waiting list for back-ordered parts</li></ul><p>Example: FT1 cables were on back order until mid-November (from October tickets). Customers were notified before placing orders.</p><h3 id="how-to-order-parts-through-support">How to Order Parts Through Support</h3><p>The contact-based ordering process is straightforward and ensures accuracy:</p><h4 id="step-1-email-support">Step 1: Email Support</h4><p>Send email to: <strong>service@centr.com</strong></p><p><strong>Subject Line:</strong> &quot;Replacement Part Order&quot;</p><p><strong>Include in Email:</strong></p><ul><li>Your full name</li><li>Email address</li><li>Phone number</li><li>Shipping address (complete with city, state, ZIP)</li><li>Equipment model/name</li><li>Equipment serial number</li><li>Part needed (description or part number if known)</li><li>Quantity needed</li><li>Reason for replacement (broken, lost, worn, missing, extra)</li><li>Purchase date and proof of purchase (for warranty)</li><li>Photos of damaged part (if applicable)</li></ul><h4 id="step-2-support-responds">Step 2: Support Responds</h4><p>Typically within 24-48 hours, support will:</p><ul><li>Verify your equipment model and serial number</li><li>Confirm the correct part needed</li><li>Check warranty status</li><li>Provide pricing (or confirm FREE under warranty)</li><li>Assign Sales Order (SO) number</li></ul><h4 id="step-3-order-confirmation-or-invoice">Step 3: Order Confirmation or Invoice</h4><p><strong>If Warranty Covered:</strong></p><ul><li>Order created immediately (SO# assigned)</li><li>You pay $0-$20 depending on warranty period</li><li>Parts ship within 1-2 weeks</li></ul><p><strong>If Out of Warranty:</strong></p><ul><li>Invoice sent within 2-3 business days</li><li>Includes parts cost, shipping, and total</li><li>Secure payment portal link included</li></ul><h4 id="step-4-payment-and-shipment">Step 4: Payment and Shipment</h4><ul><li>Pay via secure online portal or phone (714-738-1729)</li><li>Parts ship 1-2 weeks after payment</li><li>FedEx tracking sent via email</li><li>Delivery in 5-7 business days (domestic US)</li></ul><h3 id="parts-that-require-support-verification">Parts That Require Support Verification</h3><p>All replacement parts require contacting support, but some particularly benefit from verification:</p><h4 id="cables">Cables</h4><p>Cable specifications vary significantly by equipment model:</p><ul><li>Length differences (upper vs. lower cables)</li><li>Load rating specifications</li><li>Connection type (snap hook, thread, etc.)</li><li>Cable diameter</li></ul><p><strong>Why verification matters:</strong> Installing the wrong cable can be unsafe and may not function properly with your equipment.</p><h4 id="bench-pads">Bench Pads</h4><p>Bench pad dimensions and mounting differ by model:</p><ul><li>FLB2B pads differ from SCSWB pads</li><li>Seat pad vs. back pad dimensions</li><li>Mounting hole patterns vary</li></ul><p><strong>Why verification matters:</strong> Pads must fit mounting holes and dimensions exactly, or they won&apos;t attach securely.</p><h4 id="pulleys">Pulleys</h4><p>Pulleys come in multiple sizes:</p><ul><li>3.5&quot; standard pulley</li><li>Larger pulleys for specific applications</li><li>Different mounting bracket types</li></ul><p><strong>Why verification matters:</strong> Wrong size pulley affects cable routing and equipment operation.</p><h4 id="straps-cmg11-model">Straps (CMG1.1 Model)</h4><p>Resistance straps have specific part numbers:</p><ul><li>CMG1.1 Resistance Strap: Part #104914</li><li>Model-specific straps may not fit other equipment</li></ul><p><strong>Why verification matters:</strong> Straps must match load ratings and attachment points for your specific equipment.</p><h3 id="benefits-of-the-contact-based-process">Benefits of the Contact-Based Process</h3><p>While ordering online might seem more convenient, the contact-based process provides significant benefits:</p><h4 id="1-cost-savings">1. Cost Savings</h4><ul><li>Support verifies warranty status automatically</li><li>You don&apos;t accidentally pay for parts that should be FREE</li><li>No restocking fees or returns for wrong parts</li></ul><h4 id="2-accuracy">2. Accuracy</h4><ul><li>100% guarantee you receive the correct part</li><li>No guessing about compatibility</li><li>Support confirms part number before order creation</li></ul><h4 id="3-personalized-service">3. Personalized Service</h4><ul><li>Support can answer questions about installation</li><li>Advice on part lifespan and maintenance</li><li>Help troubleshooting if unsure about which part to replace</li></ul><h4 id="4-warranty-protection">4. Warranty Protection</h4><ul><li>Warranty claims properly documented</li><li>Serial number verified in system</li><li>Receipt and purchase date recorded</li></ul><h4 id="5-back-order-notification">5. Back Order Notification</h4><ul><li>Immediate notification if part unavailable</li><li>Option to wait for restock or choose alternative</li><li>No payment until parts are ready to ship</li></ul><h3 id="will-centr-offer-direct-online-ordering-in-the-future">Will CENTR Offer Direct Online Ordering in the Future?</h3><p>CENTR currently does not offer self-service online ordering for replacement parts. There has been no announcement about adding an online parts store.</p><p>For now, all replacement parts must be ordered through support contact at service@centr.com.</p><h3 id="alternative-equipment-manuals-for-part-information">Alternative: Equipment Manuals for Part Information</h3><p>If you want to research parts before contacting support, CENTR provides equipment manuals online:</p><p><strong>Manuals Website:</strong> <a href="https://inspirefitness.com/pages/product-manuals-and-videos">https://inspirefitness.com/pages/product-manuals-and-videos</a></p><p><strong>Manuals Include:</strong></p><ul><li>Exploded parts diagrams with part numbers</li><li>Part descriptions and names</li><li>Assembly instructions showing part locations</li><li>Maintenance guidelines</li></ul><p>You can use the manual to identify the part number, then provide it to support when ordering. This can speed up the order process.</p><h3 id="third-party-retailers">Third-Party Retailers</h3><p>CENTR replacement parts are not widely available through third-party retailers. For genuine CENTR parts with proper specifications, you must order through CENTR support.</p><p><strong>Why avoid third-party parts:</strong></p><ul><li>Compatibility not guaranteed</li><li>Safety specifications may not match</li><li>Voids warranty if third-party part causes damage</li><li>No support if part doesn&apos;t fit</li></ul><p>Exception: Some specialty parts may be handled by authorized distributors. Support will refer you if appropriate (e.g., B&amp;M Distributor for certain items).</p><h3 id="authorized-dealers-and-service-technicians">Authorized Dealers and Service Technicians</h3><p>If you&apos;re an authorized fitness equipment dealer or service technician, you can still order parts through support, but may qualify for dealer pricing:</p><p><strong>Dealer Pricing Example (FT1 Cable):</strong></p><ul><li>Dealer cost: $20</li><li>Retail customer price: $40</li></ul><p>Contact support to inquire about dealer account setup and ordering process for business purposes.</p><h3 id="common-questions">Common Questions</h3><p><strong>How long does it take to hear back from support?</strong><br>Typically 24-48 hours for initial response. Sales Order (SO) number assigned same day if all required information is provided in your email.</p><p><strong>Can I call instead of emailing?</strong><br>Yes, you can call 714-738-1729 during business hours. However, email (service@centr.com) is recommended because you can attach photos and provide all information at once.</p><p><strong>What if I&apos;m not sure which part I need?</strong><br>That&apos;s exactly why the contact process exists! Send photos of your equipment and the damaged part, along with your serial number, and support will identify the correct part for you.</p><p><strong>Can I order parts for equipment purchased through Costco or Walmart?</strong><br>Yes! CENTR honors warranty and sells replacement parts regardless of where you purchased the equipment. Just provide your equipment serial number and purchase receipt.</p><p><strong>Do I need to create an account to order parts?</strong><br>No account creation is required. Simply email support with your information, and they&apos;ll process your order.</p><p><strong>Will the contact process slow down my order?</strong><br>No. The total timeline (2-3 weeks) includes support response time. Direct online ordering would not reduce the 1-2 week processing time for parts fulfillment and shipping.</p><h3 id="tips-for-fast-parts-ordering">Tips for Fast Parts Ordering</h3><p>To get the quickest response and order processing:</p><ol><li><strong>Provide all information in first email:</strong> Don&apos;t make support ask follow-up questions</li><li><strong>Include photos:</strong> 2-3 clear photos of damaged part from different angles</li><li><strong>Note equipment serial number:</strong> Located on white sticker on equipment frame</li><li><strong>Have proof of purchase ready:</strong> Attach receipt or order confirmation for warranty claims</li><li><strong>Specify part number if known:</strong> Check your equipment manual for part numbers</li><li><strong>Provide complete shipping address:</strong> Include phone number for carrier delivery</li></ol><p>Complete information in your first email means faster SO# assignment and quicker order processing.</p><h3 id="still-need-help">Still Need Help?</h3><p>To order replacement parts or ask questions about the ordering process:</p><p><strong>Email:</strong> service@centr.com (recommended)<br><strong>Phone:</strong> 714-738-1729</p><p>Support is available to help identify parts, verify warranty status, and process your order quickly.</p>

Can I buy parts directly or do I need to contact support?

Learn which CENTR replacement parts are available for individual purchase, which parts are only sold as sets, and how to find specific parts for your equipment.

<h3 id="quick-answer">Quick Answer</h3><p>Most CENTR replacement parts are available for purchase individually: <strong>cables are sold one at a time</strong> (not as sets), <strong>bench pads are sold individually</strong>, and <strong>small parts like pins and brackets are individual items</strong>. A few parts may be sold in sets when replacing missing items from shipment. Discontinued parts are not available for purchase.</p><h3 id="individual-parts-available-separately">Individual Parts Available Separately</h3><p>CENTR&apos;s philosophy is to sell replacement parts individually so you only pay for what you need.</p><h4 id="cables-sold-individually">Cables (Sold Individually)</h4><p><strong>All cables are sold individually, not as sets:</strong></p><ul><li>FT1 Upper Cable: $40 each (order just one if you need just one)</li><li>FT1 Lower Cable: $40 each (can order separately)</li><li>FT2 Upper Cable: $40 each (order individually)</li><li>M3 Leg Extension Cable: $20 each</li><li>M5 Press Arm Lower Cable: $20 each</li><li>SCS Upper Cable: $60 each</li><li>SCS Lower Cable: $60 each</li><li>SCS Row Cable: $60 each</li><li>SCS Guide Cable: $60 each</li><li>FTX Cable: $50 each</li><li>SF3.2 Cable: $40 each</li></ul><p><strong>Why this matters:</strong> If only your upper cable is worn and your lower cable is fine, you purchase only the upper cable you need. This saves money compared to being forced to buy cable sets.</p><h4 id="bench-pads-sold-individually">Bench Pads (Sold Individually)</h4><p><strong>Bench pads are sold individually, not as sets:</strong></p><ul><li>FLB2B Seat Pad: $30 each</li><li>FLB2B Back Pad: $35 each</li><li>SCSWB Seat Pad: $80 each</li><li>SCSWB Backrest Pad: $90 each</li><li>FID7.1 Seat Pad (and back pad available individually)</li><li>SSFTB.1-C5 backrest pad (and seat pad available separately)</li></ul><p><strong>Why this matters:</strong> If only your seat pad is damaged and your backrest is fine, you purchase only the seat pad. You don&apos;t pay for parts you don&apos;t need.</p><h4 id="small-parts-sold-individually">Small Parts (Sold Individually)</h4><p>All small parts are sold individually:</p><ul><li>Weight Selector Pin: $6 each</li><li>L Bracket (cable retainer): $5 each</li><li>Weight Stack Number Labels: $2.50 per sheet</li><li>3.5&quot; Pulley: $10 each</li><li>Other pulleys: $10-$28 each depending on size</li><li>Foam Roller (CPFR): Available individually</li><li>Push-up Handles (PUH UH.1): Available individually</li></ul><h3 id="parts-only-sold-as-sets-if-any">Parts Only Sold As Sets (If Any)</h3><p>Based on the complete CENTR parts catalog, there are no parts regularly sold only as sets. However, there is one specific scenario:</p><h4 id="weight-plates---special-case">Weight Plates - Special Case</h4><p><strong>10-lb Weight Plate (GM692-500-009):</strong> When ordering for missing items from shipment, weight plates may be sold in sets rather than individual plates. For example, if you were missing a complete set of weight plates from your original shipment, they ship together as they originally came.</p><p><strong>However:</strong> You can contact support to discuss ordering individual plates if needed. Support may be able to accommodate individual plate orders depending on availability.</p><h3 id="discontinued-parts">Discontinued Parts</h3><p>When CENTR parts reach end of life or are discontinued, they are no longer available for purchase. What happens then:</p><h4 id="discontinued-part-process">Discontinued Part Process</h4><ol><li><strong>Support notifies you:</strong> They will inform you if a part is discontinued</li><li><strong>Alternative solutions offered:</strong> Support will recommend alternatives, such as:  <ul><li>Upgraded replacement parts (if available for your model)</li><li>Equivalent parts from newer equipment models (if compatible)</li><li>Referral to authorized distributors</li></ul></li><li><strong>Example:</strong> Some specialty parts (e.g., swing set parts) are redirected to third-party distributor B&amp;M Distributor (530-526-4833)</li></ol><p><strong>Important:</strong> Support will proactively help you find solutions rather than simply telling you parts are unavailable.</p><h3 id="how-to-verify-parts-are-available-separately">How to Verify Parts Are Available Separately</h3><h4 id="check-the-equipment-manual">Check the Equipment Manual</h4><p>CENTR equipment manuals include exploded parts diagrams that show:</p><ul><li>Individual part names</li><li>Part numbers</li><li>Part locations</li><li>Specifications</li></ul><p><strong>Manual Location:</strong> <a href="https://inspirefitness.com/pages/product-manuals-and-videos">https://inspirefitness.com/pages/product-manuals-and-videos</a></p><h4 id="contact-support-for-specific-parts">Contact Support for Specific Parts</h4><p>If you&apos;re unsure whether a specific part is available individually:</p><ul><li><strong>Email:</strong> service@centr.com with your equipment model and part name</li><li><strong>Phone:</strong> 714-738-1729</li><li>Provide your equipment serial number</li><li>Ask if the specific part is available for purchase separately</li></ul><p>Support will confirm availability and pricing for individual parts within 24-48 hours.</p><h3 id="ordering-individual-parts">Ordering Individual Parts</h3><h4 id="step-1-identify-exact-part-needed">Step 1: Identify Exact Part Needed</h4><ul><li>Equipment model (from serial number)</li><li>Specific part name (e.g., &quot;FT2 Upper Cable&quot;, &quot;Seat Pad&quot;, &quot;Weight Selector Pin&quot;)</li><li>Part number if known</li></ul><h4 id="step-2-contact-support">Step 2: Contact Support</h4><p>Email service@centr.com with subject &quot;Replacement Part Order&quot;</p><p><strong>Include:</strong></p><ul><li>Equipment model/serial number</li><li>Exact part name</li><li>Quantity (usually 1 for individual parts)</li><li>Photos if uncertain about which part</li><li>Shipping address</li></ul><h4 id="step-3-receive-quote">Step 3: Receive Quote</h4><p>Support will confirm:</p><ul><li>Part is available individually</li><li>Part number</li><li>Price (or warranty coverage if applicable)</li><li>Estimated delivery time (usually 2-3 weeks)</li></ul><h4 id="step-4-order-and-pay">Step 4: Order and Pay</h4><ul><li>Sales Order number assigned</li><li>Invoice sent (if out of warranty)</li><li>Payment via portal or phone</li><li>Part ships within 1-2 weeks</li></ul><h3 id="pricing-for-individual-parts">Pricing for Individual Parts</h3><p>Since most parts are sold individually, you only pay for the part you need:</p><h4 id="cost-breakdown-example">Cost Breakdown Example</h4><p><strong>Scenario: Only upper cable is frayed on FT2</strong></p><ul><li>Part: FT2 Upper Cable (sold individually)</li><li>Cost: $40</li><li>Shipping: $15-$20</li><li>Total (out of warranty): $55-$60</li></ul><p><strong>Compare to if you had to buy a &quot;set&quot; of both upper and lower cables:</strong></p><ul><li>Unnecessary expense</li><li>You don&apos;t need the lower cable</li><li>Extra cost you could avoid</li></ul><p><strong>The individual-sale approach saves you money.</strong></p><h4 id="quantity-ordering">Quantity Ordering</h4><p>You can also order multiple of the same part if needed:</p><ul><li>Order 2x FT2 Upper Cables at $40 each = $80 + shipping</li><li>Order quantities combine into single shipment (typically)</li><li>Combined shipping may save on total cost</li></ul><h3 id="common-questions-about-part-availability">Common Questions About Part Availability</h3><p><strong>Can I order extra parts as backups?</strong><br>Yes! Many customers order backup cables or small parts. Out-of-warranty customers simply pay the part cost plus shipping. You&apos;re not locked into warranty-covered scenarios.</p><p><strong>What if I need 3 of the same part?</strong><br>You can order any quantity of a single part. Contact support with the quantity, and they&apos;ll quote the total cost.</p><p><strong>Are there bulk discounts for ordering multiple parts?</strong><br>Bulk discounts are not explicitly offered in standard pricing. However, when ordering multiple parts, shipping may be combined which could reduce total cost. Contact support to discuss multi-part orders.</p><p><strong>Can I buy parts for preventative maintenance?</strong><br>Yes. Even if out of warranty, you can purchase cables and other parts to keep on hand for preventative maintenance. Simply contact support and order the quantities you need.</p><p><strong>What if I want to buy the entire cable set for SCS for future use?</strong><br>You can! Order each cable individually:<br>SCS Upper Cable ($60) + SCS Lower Cable ($60) + SCS Row Cable ($60) + SCS Guide Cable ($60) = $240 plus shipping. Support will combine into one order.</p><h4 id="warranty-coverage-for-extra-parts">Warranty Coverage for Extra Parts</h4><p>If you&apos;re ordering extra parts out of warranty:</p><ul><li>You pay full retail price per part</li><li>Standard shipping applies ($15-$20)</li><li>No warranty coverage on out-of-warranty parts (they&apos;re replacement inventory)</li><li>Parts are brand new and function the same as warranty parts</li></ul><h3 id="international-part-availability">International Part Availability</h3><p>CENTR ships parts to:</p><ul><li><strong>United States:</strong> All parts available</li><li><strong>Canada:</strong> All parts available (higher shipping cost)</li><li><strong>Other Countries:</strong> Contact support to verify which parts can ship internationally</li></ul><p>Contact service@centr.com with your location to confirm part availability for international shipment.</p><h3 id="authorized-dealer-and-service-technician-orders">Authorized Dealer and Service Technician Orders</h3><p>If you&apos;re an authorized fitness equipment dealer or service technician, you can order individual parts with potential dealer pricing:</p><p><strong>Example Dealer Pricing:</strong></p><ul><li>FT1 Cable retail: $40</li><li>FT1 Cable dealer: $20</li></ul><p>Contact support to set up dealer account or verify dealer pricing eligibility for your situation.</p><h3 id="still-need-help">Still Need Help?</h3><p>To confirm whether a specific part is available for purchase separately, or to order individual parts:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment model, serial number, and the specific part you&apos;re interested in ordering.</p>

Are all parts available for purchase separately?

Learn about CENTR's back order process, what to expect when parts are unavailable, restock notifications, alternative solutions, and timeline expectations for back-ordered parts.

<h3 id="quick-answer">Quick Answer</h3><p>If your needed part is out of stock, you&apos;ll be notified and can pre-order it. CENTR places you on a waiting list, and an invoice is sent when the part arrives back in stock. <strong>Example:</strong> FT1 cables ordered in October 2025 were back ordered until mid-November. You can choose to wait for restock, select an alternative part, or explore other solutions with support.</p><h3 id="back-order-process">Back Order Process</h3><p>When a part is temporarily unavailable, CENTR has a straightforward back order process.</p><h4 id="step-1-youre-notified-immediately">Step 1: You&apos;re Notified Immediately</h4><p>When you email service@centr.com requesting a part that&apos;s out of stock:</p><ul><li><strong>Response time:</strong> Typically within 24-48 hours</li><li><strong>You&apos;ll learn:</strong> The part is on back order and expected restock date</li><li><strong>Example notification:</strong> &quot;Unfortunately, the FT1 Cables are on back order and won&apos;t come in until mid November&quot;</li></ul><p><strong>Why early notification matters:</strong> You find out immediately if the part you need isn&apos;t available, instead of waiting weeks to discover this after payment.</p><h4 id="step-2-pre-order-and-waiting-list">Step 2: Pre-Order and Waiting List</h4><p>You have options when a part is back ordered:</p><h4 id="option-1-wait-for-restock-most-common">Option 1: Wait for Restock (Most Common)</h4><ul><li>CENTR places you on the back order waiting list</li><li>Sales Order (SO) number is assigned and held</li><li>You are notified when parts arrive back in stock</li><li>Invoice is then sent (if out of warranty)</li><li>You proceed with payment and shipment</li></ul><p><strong>Advantage:</strong> You secure your order and don&apos;t lose your place in line. Payment doesn&apos;t occur until parts are actually in stock.</p><h4 id="option-2-request-alternative-parts">Option 2: Request Alternative Parts</h4><p>Support can recommend alternative solutions:</p><ul><li>Upgraded replacement parts (if compatible with your model)</li><li>Equivalent parts from newer models (if compatible)</li><li>Comparable parts from other equipment you own</li><li>Temporary workarounds while waiting for restock</li></ul><p><strong>When to choose this:</strong> You need a solution urgently and can&apos;t wait for back order.</p><h4 id="option-3-cancel-and-explore-other-options">Option 3: Cancel and Explore Other Options</h4><ul><li>You can cancel the pre-order without penalty</li><li>Support can help identify other solutions</li><li>Referrals to authorized distributors (if applicable)</li></ul><h3 id="back-order-timeline-real-example">Back Order Timeline: Real Example</h3><p>From actual CENTR support tickets, here&apos;s a real back order scenario:</p><h4 id="ft1-cables-back-order-october-november-2025">FT1 Cables Back Order (October-November 2025)</h4><p><strong>What Happened:</strong></p><ul><li><strong>October 2025:</strong> Multiple customers requested FT1 cables</li><li><strong>Status:</strong> &quot;On back order until mid-November&quot;</li><li><strong>Process:</strong> Customers placed on waiting list with SO# assigned</li><li><strong>Expected restock:</strong> Mid-November 2025</li></ul><p><strong>Timeline for Back-Ordered Customer:</strong></p><ul><li><strong>Day 1:</strong> Email sent requesting FT1 cables</li><li><strong>Day 2:</strong> Notified of back order status, expected mid-November</li><li><strong>Day 28 (mid-November):</strong> Parts arrive in stock, invoice sent</li><li><strong>Day 29:</strong> Payment submitted</li><li><strong>Day 40:</strong> Part processed and shipped (1-2 weeks after payment)</li><li><strong>Day 47:</strong> Part delivered (5-7 days shipping)</li><li><strong>Total wait:</strong> ~45-50 days (6-7 weeks) vs. typical 2-3 weeks</li></ul><p><strong>Key point:</strong> You don&apos;t pay until the part is actually available and ready to ship.</p><h3 id="parts-commonly-subject-to-back-orders">Parts Commonly Subject to Back Orders</h3><p>Based on actual CENTR ticket data, these parts are more likely to be on back order:</p><ul><li><strong>FT1 Cables</strong> (high demand, noted on back order in Oct-Nov 2025)</li><li><strong>Specialty cables for older models</strong> (lower production quantities)</li><li><strong>Console parts for treadmills</strong> (complex, lower demand)</li><li><strong>Parts for discontinued models</strong> (manufactured on demand only)</li></ul><p><strong>Most commonly in-stock:</strong> FT2 upper cables, SCS cables, weight selector pins, pulleys, bench pads for popular models.</p><h3 id="restock-notifications-and-waiting-list">Restock Notifications and Waiting List</h3><h4 id="how-the-waiting-list-works">How the Waiting List Works</h4><p>When you request a back-ordered part:</p><ol><li><strong>CENTR acknowledges:</strong> They know you need this part</li><li><strong>SO# created:</strong> Sales Order assigned and held</li><li><strong>Waiting list entry:</strong> You&apos;re entered in order received</li><li><strong>Restock notification:</strong> When parts arrive, you&apos;re contacted about invoice/payment</li><li><strong>Payment and shipment:</strong> Order proceeds normally once payment confirmed</li></ol><h4 id="will-you-get-notified-automatically">Will You Get Notified Automatically?</h4><p><strong>Yes.</strong> CENTR will proactively email you when the back-ordered part arrives in stock. You don&apos;t need to check back or follow up repeatedly.</p><p><strong>Timeline:</strong> Notification typically comes within 1-2 business days of parts arriving.</p><h3 id="alternative-solutions-when-parts-are-out-of-stock">Alternative Solutions When Parts Are Out of Stock</h3><p>If you need a part urgently and don&apos;t want to wait for back order:</p><h4 id="option-1-request-compatible-alternatives">Option 1: Request Compatible Alternatives</h4><p><strong>Example scenario:</strong> You need FT1 cables but they&apos;re back ordered until mid-November. Support can:</p><ul><li>Recommend compatible cables if available (though most cables are model-specific)</li><li>Check if universal replacements fit your equipment</li><li>Suggest newer/upgraded cables if compatible</li></ul><h4 id="option-2-refer-to-authorized-distributors">Option 2: Refer to Authorized Distributors</h4><p>For some specialty parts, CENTR may refer you to authorized third-party distributors:</p><ul><li><strong>Example:</strong> B&amp;M Distributor (530-526-4833) for certain specialty parts</li><li>Distributor may have parts in stock</li><li>You can order directly from them</li><li>CENTR will provide contact information if applicable</li></ul><h4 id="option-3-address-root-cause">Option 3: Address Root Cause</h4><p>While waiting for parts to restock:</p><ul><li>Prevent further damage (adjust weight, reduce usage)</li><li>Perform maintenance (lubricate cables, clean pulleys)</li><li>Inspect for other issues while equipment is partially down</li><li>Plan installation for when parts arrive</li></ul><h3 id="pricing-and-warranty-during-back-orders">Pricing and Warranty During Back Orders</h3><h4 id="does-warranty-status-change-while-on-back-order">Does Warranty Status Change While on Back Order?</h4><p><strong>No.</strong> If you ordered a back-order part and you&apos;re within warranty:</p><ul><li>Warranty status determined at time of order (not time of shipment)</li><li>If within warranty when you placed order, parts remain FREE when they arrive</li><li>You pay shipping only (or nothing if within 2-year courtesy period)</li></ul><p><strong>Important:</strong> If your warranty is about to expire, don&apos;t delay ordering. Order the part immediately, even if on back order, to lock in warranty coverage.</p><h4 id="example-warranty-scenario">Example Warranty Scenario</h4><ul><li><strong>Equipment purchased:</strong> October 2024</li><li><strong>You order part:</strong> October 2025 (within 1 year - warranty applies)</li><li><strong>Part arrives in stock:</strong> November 2025 (now over 1 year)</li><li><strong>You pay:</strong> $0 parts (warranty honored from order date) + $15-$20 shipping</li></ul><p><strong>This is why ordering immediately matters, even for back-ordered parts.</strong></p><h4 id="out-of-warranty-back-orders">Out-of-Warranty Back Orders</h4><p>If you&apos;re out of warranty and order a back-ordered part:</p><ul><li><strong>Pre-order price:</strong> Quoted at time of order</li><li><strong>Final invoice:</strong> Sent when part arrives (should match quoted price)</li><li><strong>You pay:</strong> Quoted parts cost + shipping ($15-$20)</li><li><strong>Price guarantee:</strong> Price doesn&apos;t increase due to back order delay</li></ul><h3 id="timeline-expectations-for-back-ordered-parts">Timeline Expectations for Back-Ordered Parts</h3><h4 id="short-back-orders-1-4-weeks">Short Back Orders (1-4 Weeks)</h4><ul><li><strong>Examples:</strong> Seasonal demand, manufacturer shipment delays</li><li><strong>Estimated restock:</strong> &quot;Within 2 weeks&quot; or &quot;by mid-month&quot;</li><li><strong>Total customer timeline:</strong> 3-4 weeks (notification + restock + processing + shipping)</li></ul><h4 id="extended-back-orders-4-12-weeks">Extended Back Orders (4-12 Weeks)</h4><ul><li><strong>Examples:</strong> FT1 cables (Oct-Nov, approximately 4-6 weeks)</li><li><strong>Estimated restock:</strong> &quot;Mid-month&quot; or &quot;within 6 weeks&quot;</li><li><strong>Total customer timeline:</strong> 6-8 weeks (as per FT1 example)</li></ul><h4 id="long-back-orders-12-weeks">Long Back Orders (12+ Weeks)</h4><ul><li><strong>Examples:</strong> Specialty parts for discontinued models, console replacements</li><li><strong>Estimated restock:</strong> &quot;Will contact when available&quot; (no specific date)</li><li><strong>Customer options:</strong> Continue waiting OR pursue alternative solutions</li></ul><p><strong>For very long back orders (3+ months), support may recommend alternatives or referrals to distributors.</strong></p><h3 id="managing-back-orders-effectively">Managing Back Orders Effectively</h3><h4 id="what-you-should-do">What You Should Do</h4><ol><li><strong>Save the back order notification:</strong> Keep the email with SO# and expected restock date</li><li><strong>Prepare for shipment:</strong> Have your shipping address verified and ready</li><li><strong>Watch for restock email:</strong> Restock notification will arrive within 1-2 days of parts arriving</li><li><strong>Respond quickly to invoice:</strong> Submit payment promptly to avoid delays</li><li><strong>Plan installation timeline:</strong> Know when you&apos;ll have time to install part when it arrives</li></ol><h4 id="what-support-does">What Support Does</h4><ul><li>Notifies you of back order status immediately</li><li>Provides estimated restock date (if available)</li><li>Holds your SO# without charge</li><li>Contacts you when parts arrive</li><li>Processes your order immediately upon restock</li><li>Ships within 1-2 weeks of payment</li></ul><h3 id="common-back-order-questions">Common Back Order Questions</h3><p><strong>Will I lose my place if I wait to decide?</strong><br>Your place is secured the moment you request the part via email. Even if you&apos;re thinking it over, your SO# is assigned and you&apos;re on the list. You can confirm your order when ready.</p><p><strong>Can I cancel my back order if I change my mind?</strong><br>Yes. Simply email support and request to cancel the back order. No penalty or fee. You only pay if you proceed with the order after restock.</p><p><strong>What if the part is still not available after the estimated restock date?</strong><br>Contact support for an updated estimate. Manufacturing delays happen occasionally. Support will provide revised timeline or suggest alternatives.</p><p><strong>If I need the part urgently, can I pay a premium for expedited manufacturing?</strong><br>This is not explicitly offered for standard parts. However, contact support to explain your urgent need. They may be able to explore options or suggest alternatives that are in stock.</p><p><strong>Can I check back order status without emailing support?</strong><br>You&apos;ll need to contact support with your SO# to check current status. Response is typically within 24-48 hours. Having your SO# ready speeds up the process.</p><h3 id="back-order-example-timeline-comparison">Back Order Example Timeline Comparison</h3><h4 id="in-stock-order-typical">In-Stock Order (Typical)</h4><ul><li>Day 1: Order placed</li><li>Day 2: SO# and warranty confirmation</li><li>Day 12: Parts processed and shipped</li><li>Day 19: Parts delivered</li><li><strong>Total: 19 days</strong></li></ul><h4 id="back-ordered-part-ft1-cables-example">Back-Ordered Part (FT1 Cables Example)</h4><ul><li>Day 1: Order placed</li><li>Day 2: Notified of back order until mid-November</li><li>Day 28: Restock notification and invoice</li><li>Day 29: Payment submitted</li><li>Day 39: Parts processed and shipped</li><li>Day 46: Parts delivered</li><li><strong>Total: 46 days (approximately 6-7 weeks)</strong></li></ul><h4 id="the-difference">The Difference</h4><p>Back-ordered parts take approximately 3-4 weeks longer than in-stock orders. The main delays are:</p><ul><li>Waiting for restock (1-6 weeks depending on part)</li><li>Then normal processing + shipping (1-2 weeks)</li></ul><h3 id="solutions-if-you-cant-wait">Solutions if You Can&apos;t Wait</h3><ol><li><strong>Ask support about alternatives:</strong> &quot;Do you have any similar cables that are in stock?&quot; (though often model-specific)</li><li><strong>Temporary workarounds:</strong> Reduce weight, limit usage, perform preventative maintenance while waiting</li><li><strong>Refer to distributors:</strong> Support can direct you to B&amp;M Distributor or other authorized sources</li><li><strong>Order now anyway:</strong> Even though back-ordered, your SO# is secure, and you don&apos;t pay until restock</li><li><strong>Ask about priority processing:</strong> Explain your business/urgent need (e.g., gym owner needs equipment operational)</li></ol><h3 id="still-need-help">Still Need Help?</h3><p>If a part you need is on back order, or to check the status of a back-ordered part:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment model, serial number, part needed, and SO# (if you already have one). Support will provide current back order status and timeline.</p>

What if the part I need is out of stock?

Learn about replacement cables and straps for CENTR fitness equipment, including cable types by model, pricing, when to replace, and how to order.

<h3 id="quick-answer">Quick Answer</h3><p>CENTR offers replacement cables for all equipment models ranging from $20-$60 each depending on the model and cable type. Cables are sold individually, not as sets. Resistance straps are also available for specific models like the CMG1.1 (Part #104914). Contact service@centr.com with your equipment serial number to order the correct cable or strap for your model.</p><h3 id="pricing-and-availability-disclaimer">Pricing and Availability Disclaimer</h3><p><strong>Important:</strong> The pricing and part specifications listed in this article are provided for general guidance only and were accurate as of November 2025. Prices, availability, and specifications may change. For current pricing and availability, always contact CENTR support at service@centr.com or 714-738-1729 before placing an order.</p><h3 id="replacement-cables-by-equipment-model">Replacement Cables by Equipment Model</h3><p>CENTR manufactures cables specific to each equipment model. Cables are not interchangeable between models, so it&apos;s critical to identify your exact equipment model before ordering.</p><h4 id="ft1-functional-trainer-1-cables">FT1 (Functional Trainer 1) Cables</h4><ul><li><strong>FT1 Cable (GM692-500-001CY):</strong> $40 each</li><li><strong>FT1 Upper Cable:</strong> $40 each</li><li><strong>FT1 Lower Cable:</strong> $40 each</li></ul><p><strong>Notes:</strong></p><ul><li>Most commonly requested part: Upper cables (frayed/shredded from use)</li><li>Subject to availability (may be on back order)</li><li>Main weight stack cables and pulley cables</li><li>Part numbers verified from actual orders</li></ul><h4 id="ft2-functional-trainer-2-cables">FT2 (Functional Trainer 2) Cables</h4><ul><li><strong>FT2 Upper Cable:</strong> $40 each</li><li><strong>FT2 Cable (095-500-003):</strong> $40 each</li><li><strong>Upper/Lower cable assemblies available</strong></li></ul><p><strong>Notes:</strong></p><ul><li>Upper cables most frequently replaced (frayed/shredded from heavy use)</li><li>Cables sold individually, not as sets</li><li>Compatible with FT2 serial numbers starting with 4-20-XX</li></ul><h4 id="ftx-functional-trainer-x-cables">FTX (Functional Trainer X) Cables</h4><ul><li><strong>FTX Cable:</strong> $50 each</li></ul><p><strong>Notes:</strong></p><ul><li>Higher price point than FT1/FT2 cables</li><li>Warranty covered if within warranty period</li><li>Premium cable for advanced functional trainer model</li></ul><h4 id="m2-multi-gym-system-2-cables">M2 (Multi-Gym System 2) Cables</h4><ul><li><strong>M2 Upper Cable:</strong> $50 each</li><li>Weight stack cable assembly</li></ul><p><strong>Notes:</strong></p><ul><li>Used for main weight stack cable runs</li><li>One of the more expensive cable replacements</li></ul><h4 id="m3-multi-gym-system-3-cables">M3 (Multi-Gym System 3) Cables</h4><ul><li><strong>M3 Ab Cable (old style):</strong> $40 each</li><li><strong>M3 Leg Extension Cable:</strong> $20 each</li></ul><p><strong>Notes:</strong></p><ul><li>Old style vs. new style M3 parts may differ</li><li>Verify serial number when ordering to ensure correct part compatibility</li><li>Leg extension cable is lower cost due to shorter length</li></ul><h4 id="m5-multi-gym-system-5-cables">M5 (Multi-Gym System 5) Cables</h4><ul><li><strong>M5 Press Arm Lower Cable (870500001):</strong> $20 each</li><li><strong>LP3-M5 Cable (872-500-006):</strong> Contact for pricing</li></ul><p><strong>Notes:</strong></p><ul><li>Press arm cable is one of the most affordable cable replacements</li><li>Part numbers critical for accurate fulfillment</li></ul><h4 id="scs-smith-cable-system--scs202-cables">SCS (Smith Cable System) &amp; SCS202 Cables</h4><ul><li><strong>SCS Lower Cable (GM698-500-001):</strong> $60 each</li><li><strong>SCS Upper Cable (GM698-500-002):</strong> $60 each</li><li><strong>SCS Row Cable (GM698-500-003):</strong> $60 each</li><li><strong>SCS Guide Cable (GM698-500-004):</strong> $60 each</li></ul><p><strong>Notes:</strong></p><ul><li>SCS cables are premium priced at $60 each</li><li>Multiple cable types available for complete system</li><li>All cables sold separately, not as sets</li></ul><h4 id="sf32-smith-functional-trainer-32-cables">SF3.2 (Smith Functional Trainer 3.2) Cables</h4><ul><li><strong>SF3.2 Cable:</strong> $40 each</li><li>Main weight stack cables (left and right)</li></ul><p><strong>Notes:</strong></p><ul><li>Compatible with Costco-purchased SF3.2 units</li><li>Requires serial number verification (format: SF3.2-4-22-06-XXXXXX)</li></ul><h3 id="cable-pricing-summary">Cable Pricing Summary</h3><p><strong>Economy Cables: $20-$40 each</strong></p><ul><li>M3 Leg Extension: $20</li><li>M5 Press Arm Lower: $20</li><li>FT1 Cables: $40</li><li>FT2 Cables: $40</li><li>SF3.2 Cables: $40</li><li>M3 Ab Cable: $40</li></ul><p><strong>Premium Cables: $50-$60 each</strong></p><ul><li>M2 Upper: $50</li><li>FTX Cables: $50</li><li>SCS Cables (all types): $60</li></ul><p><strong>Important:</strong> Prices are retail (end customer) pricing. Authorized dealers and service technicians may qualify for dealer pricing (typically 50% of retail).</p><h3 id="resistance-straps">Resistance Straps</h3><h4 id="cmg11-centr-multi-gym-11-resistance-straps">CMG1.1 (Centr Multi-Gym 1.1) Resistance Straps</h4><ul><li><strong>Resistance Strap (Part # 104914):</strong> Warranty covered within warranty period</li></ul><p><strong>Notes:</strong></p><ul><li>Straps subject to wear from regular use</li><li>Free shipping courtesy if within 2 years of purchase</li><li>Part number required when ordering: 104914</li><li>Frayed/broken straps typically covered under warranty</li></ul><h3 id="when-to-replace-cables-and-straps">When to Replace Cables and Straps</h3><p>Knowing when to replace cables and straps is critical for safety and equipment performance.</p><h4 id="signs-your-cable-needs-replacement">Signs Your Cable Needs Replacement</h4><ol><li><strong>Fraying:</strong> Outer coating damaged, metal strands visible</li><li><strong>Cable operation rough or jerky:</strong> Even after lubrication and adjustment</li><li><strong>Metal strands exposed:</strong> Indicates significant wear</li><li><strong>Cable broke or split:</strong> Immediate replacement required</li><li><strong>Visible rust or corrosion:</strong> Compromises cable strength</li></ol><h4 id="signs-your-strap-needs-replacement">Signs Your Strap Needs Replacement</h4><ol><li><strong>Fraying fabric:</strong> Threads coming loose or separating</li><li><strong>Stitching damage:</strong> Seams coming apart</li><li><strong>Material thinning:</strong> Strap noticeably thinner in areas</li><li><strong>Discoloration or cracking:</strong> Material degradation</li></ol><p><strong>Safety Note:</strong> Do not use equipment with damaged cables or straps. Failure during use can cause injury.</p><h3 id="cable-and-strap-lifespan">Cable and Strap Lifespan</h3><p>Expected lifespan varies based on usage frequency and weight load:</p><h4 id="cable-lifespan">Cable Lifespan</h4><ul><li><strong>Heavy use (daily):</strong> 2-5 years typical</li><li><strong>Moderate use (3-4x/week):</strong> 5-10 years typical</li><li><strong>Light use (1-2x/week):</strong> 10+ years</li></ul><h4 id="factors-affecting-cable-lifespan">Factors Affecting Cable Lifespan</h4><ul><li>Frequency of use</li><li>Weight load (heavier loads = faster wear)</li><li>Proper maintenance (lubrication, cleaning)</li><li>Environmental conditions (humidity, temperature)</li><li>Quality of installation</li></ul><h4 id="strap-lifespan">Strap Lifespan</h4><p>Based on actual customer experience:</p><ul><li>CMG1.1 resistance straps typically last 2-5 years with regular use</li><li>Heavy resistance work shortens lifespan</li><li>Proper storage extends life (avoid direct sunlight)</li></ul><h3 id="cable-maintenance-to-extend-lifespan">Cable Maintenance to Extend Lifespan</h3><p>Proper maintenance can significantly extend cable life:</p><h4 id="regular-inspection">Regular Inspection</h4><ul><li>Check cables monthly for fraying, wear, or damage</li><li>Look for exposed metal strands</li><li>Check cable routing through pulleys (should run smooth)</li><li>Inspect connection points for wear</li></ul><h4 id="lubrication">Lubrication</h4><ul><li>Lubricate guide rods regularly</li><li>Use silicone-based lubricant (not WD-40)</li><li>Reduces friction and cable wear</li><li>Follow equipment manual for lubrication schedule</li></ul><h4 id="cable-tension-adjustment">Cable Tension Adjustment</h4><ul><li>Adjust cable tension if machine operation becomes jerky</li><li>Video guide available: https://www.youtube.com/watch?v=MEZLmGTR_7w</li><li>Proper tension extends cable life</li></ul><h3 id="how-to-order-replacement-cables-and-straps">How to Order Replacement Cables and Straps</h3><h4 id="step-1-identify-your-equipment">Step 1: Identify Your Equipment</h4><p>You&apos;ll need:</p><ul><li><strong>Equipment model:</strong> FT2, M5, SCS, CMG1.1, etc.</li><li><strong>Serial number:</strong> Located on white sticker on equipment frame</li><li><strong>Specific cable needed:</strong> Upper, lower, press arm, row, etc.</li><li><strong>Photos of damaged cable:</strong> 2-3 angles (if cable is damaged)</li></ul><h4 id="step-2-contact-support">Step 2: Contact Support</h4><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p><strong>Subject Line:</strong> &quot;Replacement Cable Order&quot; or &quot;Replacement Strap Order&quot;</p><p><strong>Include:</strong></p><ul><li>Equipment model and serial number</li><li>Cable/strap needed (e.g., &quot;FT2 Upper Cable&quot;)</li><li>Part number if known</li><li>Quantity</li><li>Purchase date (for warranty verification)</li><li>Photos of damaged part</li><li>Shipping address</li></ul><h4 id="step-3-warranty-verification">Step 3: Warranty Verification</h4><p>Support will check if your cable/strap qualifies for warranty coverage:</p><ul><li><strong>Within 1 year:</strong> FREE cable/strap, you pay shipping ($15-$20)</li><li><strong>Within 2 years:</strong> FREE cable/strap, FREE shipping</li><li><strong>Over 1 year:</strong> You pay cable cost + shipping</li></ul><h4 id="step-4-order-processing">Step 4: Order Processing</h4><ul><li>Sales Order (SO#) assigned</li><li>Invoice sent (if out of warranty)</li><li>Payment required before shipment (out of warranty orders)</li><li>Parts ship in 1-2 weeks</li><li>FedEx tracking sent via email</li><li>Delivery in 5-7 days (domestic US)</li></ul><h3 id="cable-compatibility">Cable Compatibility</h3><p>Cables are model-specific and not interchangeable:</p><ul><li><strong>FT1 cables do NOT fit FT2 equipment</strong></li><li><strong>SCS cables do NOT fit M5 equipment</strong></li><li><strong>Cable length, diameter, and connections vary by model</strong></li></ul><p>Always provide your exact equipment serial number when ordering to ensure you receive the correct cable.</p><h3 id="common-cable-questions">Common Cable Questions</h3><p><strong>Can I use universal cables instead of CENTR-specific cables?</strong><br>No. CENTR cables are engineered for specific load ratings and equipment specifications. Universal cables may not meet safety standards and could fail during use.</p><p><strong>Why are SCS cables more expensive than FT2 cables?</strong><br>SCS cables are premium cables designed for heavier-duty Smith Cable System equipment with higher specifications and load ratings.</p><p><strong>How do I know if I need upper or lower cable?</strong><br>Check your equipment manual or send photos of your setup to support. They&apos;ll identify which cable you need based on photos and serial number.</p><p><strong>Can I order cables in sets to save money?</strong><br>Cables are sold individually. However, if you&apos;re ordering multiple cables, contact support about combined shipping to potentially save on shipping costs.</p><p><strong>What&apos;s the difference between old style and new style M3 cables?</strong><br>M3 equipment has been updated over time. Your serial number tells support which cable version you need. Always provide serial number when ordering.</p><p><strong>Are cables covered under warranty?</strong><br>Yes, if the cable is defective or breaks due to manufacturing defect within the warranty period (typically 1 year). Normal wear and tear after 1 year is not covered.</p><h3 id="installation">Installation</h3><p>Most cables can be installed by customers with basic tools:</p><ul><li>Equipment manuals available: https://inspirefitness.com/pages/product-manuals-and-videos</li><li>Manuals include exploded diagrams showing cable routing</li><li>Professional installation available through fitness showrooms</li></ul><p><strong>Safety Reminder:</strong> Ensure cable is properly routed through pulleys and secured at both connection points before using equipment.</p><h3 id="still-need-help">Still Need Help?</h3><p>For cable and strap replacement orders or questions:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment serial number and photos of damaged cables for fastest service.</p>

Cables and straps replacement parts for CENTR equipment

Learn about small replacement parts and accessories for CENTR equipment including weight selector pins, brackets, pulleys, labels, foam rollers, and other components.

<h3 id="quick-answer">Quick Answer</h3><p>CENTR offers affordable small parts and accessories ranging from $2.50-$28, including weight selector pins ($6), L brackets ($5), pulleys ($10-$28), weight stack labels ($2.50/sheet), foam rollers, push-up handles, and other accessories. Contact service@centr.com to order small parts with your equipment serial number.</p><h3 id="pricing-and-availability-disclaimer">Pricing and Availability Disclaimer</h3><p><strong>Important:</strong> The pricing and part specifications listed in this article are provided for general guidance only and were accurate as of November 2025. Prices, availability, and specifications may change. For current pricing and availability, always contact CENTR support at service@centr.com or 714-738-1729 before placing an order.</p><h3 id="small-parts-catalog">Small Parts Catalog</h3><p>Small parts are essential components that keep your CENTR equipment functioning properly. These parts are typically affordable and quick to ship.</p><h3 id="weight-stack-components">Weight Stack Components</h3><h4 id="weight-selector-pin">Weight Selector Pin</h4><ul><li><strong>Price:</strong> $6 each</li><li><strong>Description:</strong> Pin used to select weight on weight stack</li><li><strong>Universal fit:</strong> Works with most CENTR weight stack equipment</li><li><strong>When to replace:</strong> Bent, damaged, or spring mechanism broken</li></ul><p><strong>Common Issues:</strong></p><ul><li>Pin bent from dropping weights</li><li>Spring mechanism no longer snaps into place</li><li>Handle broken or cracked</li><li>Lost pin</li></ul><h4 id="weight-stack-number-labels">Weight Stack Number Labels</h4><ul><li><strong>Price:</strong> $2.50 per sheet</li><li><strong>Description:</strong> Replacement stickers for weight plate numbering</li><li><strong>Use:</strong> Replace worn or missing weight plate number stickers</li><li><strong>Application:</strong> Clean, dry surface required for proper adhesion</li></ul><p><strong>When to Replace:</strong></p><ul><li>Numbers worn off from use</li><li>Stickers peeling or missing</li><li>Want to re-label after replacing weight plates</li></ul><h3 id="pulleys-and-cable-routing">Pulleys and Cable Routing</h3><h4 id="35-inch-pulley">3.5 Inch Pulley</h4><ul><li><strong>Price:</strong> $10 each</li><li><strong>Description:</strong> Standard pulley used in cable routing system</li><li><strong>Lifespan:</strong> 10+ years typical (durable plastic construction)</li></ul><h4 id="standard-pulleys-various-sizes">Standard Pulleys (Various Sizes)</h4><ul><li><strong>Price Range:</strong> $10-$28 each (depending on size and type)</li><li><strong>Sizes available:</strong> Multiple sizes for different applications</li><li><strong>Compatibility:</strong> Verify size with equipment manual or serial number</li></ul><p><strong>When to Replace Pulleys:</strong></p><ul><li>Cracked or chipped pulley (affects cable routing)</li><li>Seized bearing (pulley doesn&apos;t rotate smoothly)</li><li>Dropped during assembly (internal damage possible)</li><li>Noise during operation (after checking cable routing)</li></ul><p><strong>Pulley Maintenance:</strong></p><ul><li>Pulleys should rotate smoothly without lubrication</li><li>If squeaking: Check cable routing first</li><li>Inspect for cracks monthly</li><li>Verify mounting bolts are tight</li></ul><h3 id="mounting-and-assembly-components">Mounting and Assembly Components</h3><h4 id="l-bracket-cable-retainer">L Bracket (Cable Retainer)</h4><ul><li><strong>Price:</strong> $5 each</li><li><strong>Description:</strong> Plastic cable retainer used for cable management</li><li><strong>Common use:</strong> Cable management on FT2 bench attachment</li><li><strong>Compatibility:</strong> Multiple CENTR equipment models</li></ul><p><strong>When to Replace:</strong></p><ul><li>Bracket broken or cracked</li><li>Missing from equipment</li><li>Plastic worn or damaged</li></ul><h3 id="recovery-and-workout-accessories">Recovery and Workout Accessories</h3><h4 id="foam-roller-cpfr">Foam Roller (CPFR)</h4><ul><li><strong>Warranty covered</strong> (within warranty period)</li><li><strong>Part of:</strong> Centr Recovery Kit (CRK)</li><li><strong>Serial format:</strong> CRK-21-23-07-XXXXXX</li><li><strong>Use:</strong> Muscle recovery and mobility work</li></ul><p><strong>When to Replace:</strong></p><ul><li>Foam damaged or broken</li><li>Roller cracked</li><li>Surface texture worn</li><li>Missing from Recovery Kit shipment</li></ul><h4 id="push-up-handles-puh-uh1">Push-up Handles (PUH UH.1)</h4><ul><li><strong>Warranty covered</strong> (within warranty period)</li><li><strong>Use:</strong> Elevated push-ups and floor exercises</li><li><strong>Coverage:</strong> Missing items or damaged on arrival</li></ul><p><strong>When to Replace:</strong></p><ul><li>Handle broken or cracked</li><li>Base unstable</li><li>Grip damaged</li><li>Missing from order</li></ul><h3 id="bench-components">Bench Components</h3><h4 id="preacher-curl-pad">Preacher Curl Pad</h4><ul><li><strong>Warranty covered</strong> (shipping cost only if in warranty)</li><li><strong>Use:</strong> Preacher curl attachment padding</li><li><strong>Compatibility:</strong> Specific bench models only</li></ul><h4 id="water-bottle-holders">Water Bottle Holders</h4><ul><li><strong>Warranty covered</strong> for missing items</li><li><strong>Use:</strong> Attaches to equipment frame for hydration access</li><li><strong>Coverage:</strong> Missing from shipment</li></ul><h4 id="large-clamping-handles">Large Clamping Handles</h4><ul><li><strong>Warranty covered</strong> for missing items</li><li><strong>Use:</strong> Handle attachments for cable exercises</li><li><strong>Coverage:</strong> Missing from equipment shipment</li></ul><h3 id="treadmill-parts">Treadmill Parts</h3><h4 id="runr-power-cable">Runr Power Cable</h4><ul><li><strong>Warranty covered</strong> (within warranty period)</li><li><strong>Use:</strong> Power cable for treadmill models</li><li><strong>Compatibility:</strong> CENTR Runr treadmill models</li></ul><h4 id="console-parts">Console Parts</h4><ul><li><strong>Available on request</strong></li><li><strong>Example:</strong> T7/T7S Console Mast (Part #105300)</li><li><strong>Contact support for availability and pricing</strong></li></ul><h3 id="weight-plates">Weight Plates</h3><h4 id="10-lb-weight-plate-gm692-500-009">10 lb Weight Plate (GM692-500-009)</h4><ul><li><strong>Warranty covered</strong> for missing items during shipment</li><li><strong>Use:</strong> Weight plates for gym systems</li><li><strong>Compatibility:</strong> CG3.1, CG3.1PK, and other compatible gym models</li><li><strong>Sold:</strong> In sets when ordering for missing shipment items</li></ul><p><strong>Notes:</strong></p><ul><li>Standard weight plates used across multiple Centr gym models</li><li>Missing items during shipment covered under warranty at no cost</li><li>Contact support for individual plate replacement (non-warranty)</li></ul><h3 id="how-to-order-small-parts">How to Order Small Parts</h3><h4 id="step-1-identify-part-needed">Step 1: Identify Part Needed</h4><p>Gather this information:</p><ul><li>Part name or description</li><li>Equipment model where part is used</li><li>Equipment serial number</li><li>Part number (if known from manual)</li><li>Quantity needed</li><li>Photos of part (if damaged)</li></ul><h4 id="step-2-contact-support">Step 2: Contact Support</h4><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p><strong>Subject Line:</strong> &quot;Small Parts Order&quot;</p><p><strong>Include in Email:</strong></p><ul><li>Part name/description</li><li>Equipment model and serial number</li><li>Quantity</li><li>Purchase date (for warranty verification)</li><li>Shipping address</li></ul><h4 id="step-3-pricing-and-order">Step 3: Pricing and Order</h4><ul><li>Support verifies warranty status</li><li>Pricing confirmed (or FREE if under warranty)</li><li>Sales Order (SO#) assigned</li><li>Invoice sent for paid orders (2-3 business days)</li></ul><h4 id="step-4-shipment">Step 4: Shipment</h4><ul><li><strong>Processing:</strong> 1-2 weeks</li><li><strong>Shipping:</strong> $15-$20 (domestic US)</li><li><strong>Delivery:</strong> 5-7 business days</li><li><strong>Total timeline:</strong> 2-3 weeks</li></ul><p><strong>Note:</strong> Small parts typically ship quickly (1-2 weeks). Even low-cost parts require standard shipping fees.</p><h3 id="ordering-multiple-small-parts">Ordering Multiple Small Parts</h3><p>If you need several small parts, consider ordering them together:</p><h4 id="benefits-of-combined-orders">Benefits of Combined Orders</h4><ul><li>Shipping may be combined (verify with support)</li><li>Single invoice instead of multiple orders</li><li>Parts ship together</li><li>One delivery instead of multiple packages</li></ul><h4 id="example-combined-order">Example Combined Order</h4><ul><li>2x Weight Selector Pins: $6 x 2 = $12</li><li>1x Weight Stack Labels: $2.50</li><li>1x L Bracket: $5</li><li><strong>Total parts:</strong> $19.50</li><li><strong>Shipping:</strong> $15-$20</li><li><strong>Total:</strong> $34.50-$39.50</li></ul><p>vs. ordering separately with shipping for each = significantly higher cost</p><h3 id="warranty-coverage-for-small-parts">Warranty Coverage for Small Parts</h3><h4 id="within-1-year-of-purchase">Within 1 Year of Purchase</h4><ul><li><strong>Manufacturing defects:</strong> Part FREE, shipping $15-$20</li><li><strong>Missing from shipment:</strong> Part FREE, shipping FREE</li><li><strong>Broken on arrival:</strong> Part FREE, shipping FREE</li></ul><h4 id="within-2-years-courtesy-policy">Within 2 Years (Courtesy Policy)</h4><ul><li>Part FREE, shipping FREE for defects and missing items</li></ul><h4 id="over-1-year-out-of-warranty">Over 1 Year (Out of Warranty)</h4><ul><li>Part cost + shipping ($15-$20)</li><li>Normal wear and tear</li><li>Lost parts</li><li>Want extra parts as backups</li></ul><h3 id="installation-of-small-parts">Installation of Small Parts</h3><p>Most small parts are easy to install:</p><h4 id="weight-selector-pin-1">Weight Selector Pin</h4><ol><li>Insert pin through weight stack hole</li><li>Ensure spring mechanism engages</li><li>Test by pulling up on pin (should snap back into place)</li></ol><h4 id="weight-stack-labels">Weight Stack Labels</h4><ol><li>Clean weight plate surface (dry, no oil)</li><li>Peel label backing</li><li>Apply to weight plate number location</li><li>Press firmly for 10 seconds</li><li>Allow to set for 24 hours before use</li></ol><h4 id="l-bracket-cable-retainer-1">L Bracket (Cable Retainer)</h4><ol><li>Position bracket at cable routing location</li><li>Snap into mounting holes or slots</li><li>Ensure secure attachment</li><li>Route cable through bracket</li></ol><h4 id="pulley-replacement">Pulley Replacement</h4><ol><li>Remove mounting bolt</li><li>Remove old pulley</li><li>Install new pulley</li><li>Replace and tighten mounting bolt</li><li>Check cable routes smoothly through pulley</li><li>Test equipment operation</li></ol><p><strong>Professional Installation:</strong> Available through fitness showrooms for complex parts</p><h3 id="part-compatibility-and-universal-parts">Part Compatibility and Universal Parts</h3><h4 id="universal-parts-fit-multiple-models">Universal Parts (Fit Multiple Models)</h4><ul><li>Weight Selector Pins (most models)</li><li>Some pulleys (verify size)</li><li>L Brackets (common across models)</li></ul><h4 id="model-specific-parts">Model-Specific Parts</h4><ul><li>Console parts (treadmill model-specific)</li><li>Some pulleys (size-specific)</li><li>Preacher curl pads (bench model-specific)</li><li>Weight plates (verify compatibility)</li></ul><p><strong>Always verify compatibility</strong> by providing equipment serial number when ordering.</p><h3 id="common-questions-about-small-parts">Common Questions About Small Parts</h3><p><strong>Do I need to pay shipping for a $6 weight pin?</strong><br>Yes. Standard shipping ($15-$20) applies to all parts orders. Consider ordering multiple small parts together to maximize value.</p><p><strong>Can I buy small parts from local hardware stores?</strong><br>Not recommended. CENTR parts are manufactured to specific specifications. Generic hardware store parts may not fit correctly or meet safety standards.</p><p><strong>How long do small parts take to ship?</strong><br>Small parts typically ship within 1-2 weeks, faster than larger parts like cables or bench pads.</p><p><strong>Are pulleys universal across all CENTR equipment?</strong><br>No. Pulley sizes vary. A 3.5 inch pulley is common, but verify the exact size needed for your equipment before ordering.</p><p><strong>What if my weight selector pin spring breaks?</strong><br>Order a complete replacement weight selector pin ($6). The spring mechanism is integrated into the pin assembly.</p><p><strong>Can I get replacement stickers for other parts besides weight numbers?</strong><br>Contact support to inquire. Weight stack number labels are the primary sticker replacement available.</p><h3 id="tips-for-maintaining-small-parts">Tips for Maintaining Small Parts</h3><h4 id="weight-selector-pins">Weight Selector Pins</h4><ul><li>Don&apos;t drop weights (can bend pin)</li><li>Clean pin monthly (remove dust/chalk)</li><li>Check spring mechanism regularly</li><li>Replace if operation becomes rough</li></ul><h4 id="pulleys">Pulleys</h4><ul><li>Check for cracks monthly during cleaning</li><li>Verify smooth rotation</li><li>Keep mounting bolts tight</li><li>No lubrication needed</li></ul><h4 id="weight-stack-labels-1">Weight Stack Labels</h4><ul><li>Wipe down weights after use</li><li>Avoid harsh chemicals (can damage stickers)</li><li>Replace when numbers become unreadable</li></ul><h4 id="brackets-and-hardware">Brackets and Hardware</h4><ul><li>Check tightness monthly</li><li>Replace if cracked or damaged</li><li>Clean to remove sweat and dust buildup</li></ul><h3 id="still-need-help">Still Need Help?</h3><p>For small parts orders or questions about compatibility:</p><p><strong>Email:</strong> service@centr.com<br><strong>Phone:</strong> 714-738-1729</p><p>Include your equipment serial number and part description for fastest service.</p>

Replacement Parts