Are all parts available for purchase separately?Updated a month ago

Quick Answer

Most CENTR replacement parts are available for purchase individually: cables are sold one at a time (not as sets), bench pads are sold individually, and small parts like pins and brackets are individual items. A few parts may be sold in sets when replacing missing items from shipment. Discontinued parts are not available for purchase.

Individual Parts Available Separately

CENTR's philosophy is to sell replacement parts individually so you only pay for what you need.

Cables (Sold Individually)

All cables are sold individually, not as sets:

• FT1 Upper Cable: $40 each (order just one if you need just one)
• FT1 Lower Cable: $40 each (can order separately)
• FT2 Upper Cable: $40 each (order individually)
• M3 Leg Extension Cable: $20 each
• M5 Press Arm Lower Cable: $20 each
• SCS Upper Cable: $60 each
• SCS Lower Cable: $60 each
• SCS Row Cable: $60 each
• SCS Guide Cable: $60 each
• FTX Cable: $50 each
• SF3.2 Cable: $40 each

Why this matters: If only your upper cable is worn and your lower cable is fine, you purchase only the upper cable you need. This saves money compared to being forced to buy cable sets.

Bench Pads (Sold Individually)

Bench pads are sold individually, not as sets:

• FLB2B Seat Pad: $30 each
• FLB2B Back Pad: $35 each
• SCSWB Seat Pad: $80 each
• SCSWB Backrest Pad: $90 each
• FID7.1 Seat Pad (and back pad available individually)
• SSFTB.1-C5 backrest pad (and seat pad available separately)

Why this matters: If only your seat pad is damaged and your backrest is fine, you purchase only the seat pad. You don't pay for parts you don't need.

Small Parts (Sold Individually)

All small parts are sold individually:

• Weight Selector Pin: $6 each
• L Bracket (cable retainer): $5 each
• Weight Stack Number Labels: $2.50 per sheet
• 3.5" Pulley: $10 each
• Other pulleys: $10-$28 each depending on size
• Foam Roller (CPFR): Available individually
• Push-up Handles (PUH UH.1): Available individually

Parts Only Sold As Sets (If Any)

Based on the complete CENTR parts catalog, there are no parts regularly sold only as sets. However, there is one specific scenario:

Weight Plates - Special Case

10-lb Weight Plate (GM692-500-009): When ordering for missing items from shipment, weight plates may be sold in sets rather than individual plates. For example, if you were missing a complete set of weight plates from your original shipment, they ship together as they originally came.

However: You can contact support to discuss ordering individual plates if needed. Support may be able to accommodate individual plate orders depending on availability.

Discontinued Parts

When CENTR parts reach end of life or are discontinued, they are no longer available for purchase. What happens then:

Discontinued Part Process

1. Support notifies you: They will inform you if a part is discontinued
2. Alternative solutions offered: Support will recommend alternatives, such as:
   • Upgraded replacement parts (if available for your model)
   • Equivalent parts from newer equipment models (if compatible)
   • Referral to authorized distributors
3. Example: Some specialty parts (e.g., swing set parts) are redirected to third-party distributor B&M Distributor (530-526-4833)

Important: Support will proactively help you find solutions rather than simply telling you parts are unavailable.

How to Verify Parts Are Available Separately

Check the Equipment Manual

CENTR equipment manuals include exploded parts diagrams that show:

• Individual part names
• Part numbers
• Part locations
• Specifications

Manual Location: https://inspirefitness.com/pages/product-manuals-and-videos

Contact Support for Specific Parts

If you're unsure whether a specific part is available individually:

• Email: [email protected] with your equipment model and part name
• Phone: 714-738-1729
• Provide your equipment serial number
• Ask if the specific part is available for purchase separately

Support will confirm availability and pricing for individual parts within 24-48 hours.

Ordering Individual Parts

Step 1: Identify Exact Part Needed

• Equipment model (from serial number)
• Specific part name (e.g., "FT2 Upper Cable", "Seat Pad", "Weight Selector Pin")
• Part number if known

Step 2: Contact Support

Email [email protected] with subject "Replacement Part Order"

Include:

• Equipment model/serial number
• Exact part name
• Quantity (usually 1 for individual parts)
• Photos if uncertain about which part
• Shipping address

Step 3: Receive Quote

Support will confirm:

• Part is available individually
• Part number
• Price (or warranty coverage if applicable)
• Estimated delivery time (usually 2-3 weeks)

Step 4: Order and Pay

• Sales Order number assigned
• Invoice sent (if out of warranty)
• Payment via portal or phone
• Part ships within 1-2 weeks

Pricing for Individual Parts

Since most parts are sold individually, you only pay for the part you need:

Cost Breakdown Example

Scenario: Only upper cable is frayed on FT2

• Part: FT2 Upper Cable (sold individually)
• Cost: $40
• Shipping: $15-$20
• Total (out of warranty): $55-$60

Compare to if you had to buy a "set" of both upper and lower cables:

• Unnecessary expense
• You don't need the lower cable
• Extra cost you could avoid

The individual-sale approach saves you money.

Quantity Ordering

You can also order multiple of the same part if needed:

• Order 2x FT2 Upper Cables at $40 each = $80 + shipping
• Order quantities combine into single shipment (typically)
• Combined shipping may save on total cost

Common Questions About Part Availability

Can I order extra parts as backups?
Yes! Many customers order backup cables or small parts. Out-of-warranty customers simply pay the part cost plus shipping. You're not locked into warranty-covered scenarios.

What if I need 3 of the same part?
You can order any quantity of a single part. Contact support with the quantity, and they'll quote the total cost.

Are there bulk discounts for ordering multiple parts?
Bulk discounts are not explicitly offered in standard pricing. However, when ordering multiple parts, shipping may be combined which could reduce total cost. Contact support to discuss multi-part orders.

Can I buy parts for preventative maintenance?
Yes. Even if out of warranty, you can purchase cables and other parts to keep on hand for preventative maintenance. Simply contact support and order the quantities you need.

What if I want to buy the entire cable set for SCS for future use?
You can! Order each cable individually:
SCS Upper Cable ($60) + SCS Lower Cable ($60) + SCS Row Cable ($60) + SCS Guide Cable ($60) = $240 plus shipping. Support will combine into one order.

Warranty Coverage for Extra Parts

If you're ordering extra parts out of warranty:

• You pay full retail price per part
• Standard shipping applies ($15-$20)
• No warranty coverage on out-of-warranty parts (they're replacement inventory)
• Parts are brand new and function the same as warranty parts

International Part Availability

CENTR ships parts to:

• United States: All parts available
• Canada: All parts available (higher shipping cost)
• Other Countries: Contact support to verify which parts can ship internationally

Contact [email protected] with your location to confirm part availability for international shipment.

Authorized Dealer and Service Technician Orders

If you're an authorized fitness equipment dealer or service technician, you can order individual parts with potential dealer pricing:

Example Dealer Pricing:

• FT1 Cable retail: $40
• FT1 Cable dealer: $20

Contact support to set up dealer account or verify dealer pricing eligibility for your situation.

Still Need Help?

To confirm whether a specific part is available for purchase separately, or to order individual parts:

Email: [email protected]
Phone: 714-738-1729

Include your equipment model, serial number, and the specific part you're interested in ordering.