Where can I find help and support?Updated 2 days ago
Where can I find help and support?
Email our support team at [email protected], or use our contact form. We’re happy to help with anything, from account and billing questions to technical issues, promo codes, and getting the most out of your equipment, workouts, and meal plans. We typically respond within 24 to 48 hours.
Help us help you faster
Include the email address on your Centr account, a description of the issue, any error messages, and what you’ve already tried. Screenshots are always helpful. Depending on your issue, it also helps to include:
Technical issues: Your device model, operating system version, and app version.
Billing questions: Where you subscribed (centr.com, Apple, or Google Play), your plan, and the date of the charge.
Promo codes: The code, where it came from, and which plan you selected.
If your issue is time-sensitive, add “URGENT” to the subject line and explain why.
Things you can do yourself
Reset your password: Tap Forgot Password on the login screen and follow the instructions sent to your email.
Update your profile: Change your goal, fitness level, equipment, and dietary preferences anytime under Profile in the Centr Coach app.
Manage or cancel your subscription: For centr.com subscriptions, log in at centr.com and go to Subscription > Plan & Billing. For Apple, go to Settings > [your name] > Subscriptions on your iPhone or iPad. For Google Play, open the Play Store and go to Payments & subscriptions > Subscriptions.
Apple and Google Play subscriptions
If you subscribed through Apple or Google Play, billing and refunds are handled by them rather than Centr. Request Apple refunds at reportaproblem.apple.com, and Google Play refunds through the Play Store. We’re still happy to point you in the right direction if you’re unsure what to do.
Haven’t heard back?
Check your spam or junk folder, and add [email protected] to your contacts so future replies get through. If it’s been more than 48 hours, reply to your original email rather than sending a new one, so your request stays in the same thread.
Share your feedback
Have an idea for how we can make Centr better? Email us at [email protected]. Every suggestion is reviewed by our team.