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Where can I find help and support?Updated 2 months ago

Quick Answer

For any help or support questions, contact the CENTR support team at [email protected]. The team can assist with account issues, technical problems, billing questions, and general inquiries about using CENTR.

CENTR Support Email

The primary way to get help is by emailing the support team:

  • Email: [email protected]
  • Response time: The support team typically responds within 24-48 hours
  • Available for: All support needs including technical issues, account questions, billing inquiries, and general help

What CENTR Support Can Help With

Account Issues

  • Can't log in or forgot password
  • Email address or account details need updating
  • Apple Private Relay email confusion
  • Account creation problems
  • Merging or managing multiple accounts

Subscription and Billing

  • Subscription plan questions
  • Billing issues or unexpected charges
  • Cancellation assistance (for web subscriptions)
  • Refund requests
  • Promotional code problems
  • Changing subscription plans

Technical Problems

  • App not working or crashing
  • Video streaming issues
  • Download problems
  • Syncing issues between devices
  • Login problems
  • Device compatibility questions

Promotional Codes

  • Code not working or showing as invalid
  • Wrong trial length after redemption
  • Equipment bundle code issues
  • Corporate wellness code problems
  • Need replacement code

General Questions

  • How to use specific features
  • Understanding programs and workouts
  • Meal plan and nutrition questions
  • Equipment recommendations
  • Getting started guidance

When Contacting Support

To get the fastest and most helpful response, include:

For Account Issues

  • The email address associated with your account
  • Description of the problem
  • What you've already tried
  • Any error messages you're seeing

For Technical Issues

  • Your device type (iPhone, Android phone, tablet, computer)
  • Operating system version
  • App version (if using the mobile app)
  • Browser type (if using web)
  • Detailed description of the issue
  • Screenshots if relevant

For Billing Questions

  • Your account email
  • Where you subscribed (centr.com, Apple App Store, or Google Play Store)
  • Subscription plan type
  • Details about the charge or issue
  • Transaction date if applicable

For Promotional Codes

  • Your code type (3-month CENVZ or 12-month CENWA)
  • Where the code came from (equipment purchase, corporate program)
  • The exact error message
  • Which subscription plan you selected
  • Whether you're redeeming at centr.com

Platform-Specific Support

Apple App Store Subscriptions

If you subscribed through the Apple App Store:

  • Cancellation: Manage through iPhone Settings → Subscriptions
  • Refunds: Request through Apple at reportaproblem.apple.com
  • Billing questions: Contact Apple Support or check your Apple/iTunes receipt
  • CENTR can still help: Email [email protected] for guidance on Apple-specific issues

Google Play Store Subscriptions

If you subscribed through Google Play Store:

  • Cancellation: Manage through Google Play Store → Subscriptions
  • Refunds: Request through Google Play Store
  • Billing questions: Contact Google Play Support or check your Google receipt
  • CENTR can still help: Email [email protected] for guidance on Google-specific issues

Web Subscriptions (centr.com)

If you subscribed through centr.com:

  • Contact [email protected] for all subscription management
  • Support team can process cancellations, refunds, and plan changes
  • Direct access to CENTR billing system

Help Center Resources

While email support is the primary channel, you may also find helpful information:

  • CENTR Help Center articles (searchable support documentation)
  • FAQs on the CENTR website
  • Community forums or member groups (if available)

Response Time Expectations

  • Typical response: Within 24-48 hours
  • Complex issues: May take longer if investigation is needed
  • Check your spam folder: Responses sometimes get filtered
  • Add [email protected] to contacts: Helps ensure responses aren't filtered

Emergency or Urgent Issues

For urgent matters:

  • Email [email protected] with "URGENT" in the subject line
  • Clearly explain why the issue is time-sensitive
  • Include all relevant details in your first email to avoid delays

Following Up

If you haven't heard back:

  • Check your spam/junk folder
  • Wait at least 48 hours before following up
  • Reply to your original email rather than sending a new one
  • Check if your email provider blocked the response

Self-Service Options

Some issues you can resolve yourself:

Password Reset

  • Use the "Forgot Password" option on the login screen
  • Check your email for reset instructions
  • If not received, check spam and contact support

Cancelling Subscription

  • Apple: Settings → Subscriptions
  • Google: Play Store → Subscriptions
  • Web: Contact [email protected]

Updating Profile Settings

  • Most settings can be changed in your profile within the app or at centr.com
  • Goals, fitness level, equipment, and dietary preferences are self-serve

Support Team Commitment

The CENTR support team is committed to:

  • Responding to all inquiries
  • Resolving issues thoroughly
  • Providing clear, helpful guidance
  • Following up until your issue is resolved
  • Treating every member with respect and care

Feedback and Suggestions

Have feedback about CENTR or suggestions for improvement?

  • Email [email protected] with your thoughts
  • The team values member feedback
  • Suggestions are reviewed and considered for future updates

Need Help Now?

Contact CENTR support at [email protected] with your question or issue. The support team is ready to help you get the most out of your CENTR membership.

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