Learn how to find, download, or request a receipt for your CENTR equipment purchase from our online store or retail partners like Costco and Walmart.

<h3 id="quick-answer">Quick Answer</h3>Receipts for CENTR equipment orders are automatically sent to your email when you place an order. If you can&apos;t find your receipt, we can resend it to you within minutes.<h3 id="where-your-receipt-was-sent">Where Your Receipt Was Sent</h3>When you ordered CENTR equipment, an order confirmation email was automatically sent to the email address you used at checkout. This email serves as your receipt and includes all order details.For orders from the CENTR online store:<ul><li>Email sender: CENTR or Shopify notification email</li><li>Subject line: &quot;Order confirmation&quot; or &quot;Thank you for your order&quot;</li><li>Sent: Immediately after you placed your order</li><li>Includes: Order number, items purchased, prices, shipping cost, tax, total amount, and shipping address</li></ul><h3 id="whats-included-on-your-equipment-receipt">What&apos;s Included on Your Equipment Receipt</h3>Your CENTR equipment order receipt contains:<ul><li>Order number: For tracking and customer support</li><li>Order date: When you placed the order</li><li>Items purchased: Product names and quantities</li><li>Individual prices: Price for each item</li><li>Subtotal: Total before shipping and tax</li><li>Shipping cost: Delivery fee</li><li>Tax: Sales tax based on your shipping location (if applicable)</li><li>Total amount charged: Final amount paid</li><li>Payment method: Last 4 digits of your card</li><li>Shipping address: Where your order was delivered</li><li>Billing address: Associated with your payment method</li></ul>Once your order ships, the receipt may also include tracking information and carrier details.<h3 id="how-to-find-your-original-receipt">How to Find Your Original Receipt</h3>If you need to find your equipment order receipt, follow these steps:Step 1: Check your email inbox<ol><li>Search your email for sender names that include &quot;CENTR&quot; or &quot;Shopify&quot;</li><li>Search for subject lines like &quot;Order confirmation&quot; or &quot;Thank you for your order&quot;</li><li>Search for your order number if you have it</li><li>Look for emails around the date you placed your order</li></ol>Step 2: Check your spam or junk folderOrder confirmation emails sometimes end up in spam folders. Check your spam, junk, or promotions folder for emails from CENTR or Shopify.Step 3: Verify the email address you usedMake sure you&apos;re checking the correct email address - the one you entered when placing your order. If you have multiple email addresses, check all of them.<h3 id="how-to-request-a-receipt-resend">How to Request a Receipt Resend</h3>If you can&apos;t find your original receipt email, CENTR support can resend it to you.Contact CENTR support:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject line: &quot;Equipment Order Receipt Request&quot;</li></ul>Include this information in your request:<ul><li>Email address: The email you used when placing the order</li><li>Order number: If you have it (example format varies)</li><li>Approximate order date: Month and year, or specific date if you remember</li><li>Approximate order amount: Total you were charged, if you know it</li><li>Phone number: Can help locate your order if email doesn&apos;t work</li><li>Purpose: Mention if you need it for warranty claim, returns, or records</li></ul>Example request:&quot;Hi, I need a copy of my receipt for a CENTR equipment purchase. I ordered in September 2025 but can&apos;t find the confirmation email. My email is yourname@example.com and my phone number is 555-1234. Thank you!&quot;What happens next:<ol><li>CENTR support will search for your order using the information you provided</li><li>If found, they&apos;ll resend your order confirmation email</li><li>The receipt typically arrives within minutes</li><li>Check both your inbox and spam/junk folder</li><li>If the order can&apos;t be found, support will request additional information</li></ol>Response time: Usually within a few hours during business hours (US Pacific Time). If your request is urgent, mention it in your subject line or message.<h3 id="receipts-from-different-purchase-locations">Receipts from Different Purchase Locations</h3>CENTR Online Store (Shopify Orders)If you purchased directly from the CENTR website:<ul><li>Receipt sent automatically via email</li><li>Contact CENTR support to request a resend</li><li>CENTR can locate your order and resend confirmation</li><li>Receipt typically arrives within minutes of request</li></ul>Costco, Walmart, and Other RetailersIf you purchased CENTR equipment from a retail store or third-party retailer:Important: CENTR cannot provide receipts for purchases made at other retailers. The retailer (not CENTR) issues these receipts.Where to get your receipt:<ul><li>Original purchase receipt: From the store when you bought the equipment</li><li>Retailer&apos;s online order history: If you purchased online from the retailer</li><li>Credit card statement: Shows the retailer name and purchase amount</li><li>Retailer customer service: Contact Costco, Walmart, or the retailer directly for a receipt copy</li></ul>Examples:<ul><li>Costco: Contact Costco customer service with your membership number or card used for purchase</li><li>Walmart: Contact Walmart customer service with the card number used</li><li>Online retailers: Log into your account to view order history</li></ul>What CENTR can help with for retailer purchases:<ul><li>Product support and troubleshooting</li><li>Warranty claims (after you provide the retailer receipt)</li><li>Replacement parts (with proof of purchase from retailer)</li></ul>What CENTR cannot do for retailer purchases:<ul><li>Provide receipts for purchases made at other stores</li><li>Access retailer order systems</li><li>Resend Costco, Walmart, or other retailer receipts</li></ul><h3 id="receipts-for-warranty-claims">Receipts for Warranty Claims</h3>If you need a receipt to file a warranty claim for damaged or defective equipment:Receipt requirements for warranty:<ul><li>Photo or copy of purchase receipt: Required to verify warranty eligibility</li><li>Purchase date: Shown on receipt</li><li>Retailer or store name: Where you bought the equipment</li><li>Product purchased: Equipment name or model</li></ul>If you purchased from CENTR:<ol><li>Request your receipt resend using the steps above</li><li>Provide the receipt when submitting your warranty claim</li><li>Include photos of the damaged or defective part</li></ol>If you purchased from a retailer:<ol><li>Obtain your receipt from the retailer (Costco, Walmart, etc.)</li><li>Submit the retailer receipt with your warranty claim to CENTR</li><li>CENTR will verify warranty coverage based on purchase date</li></ol>If you&apos;ve lost your receipt and can&apos;t get a copy:Contact CENTR support and explain your situation. Depending on the circumstances, CENTR may accept alternative proof of purchase such as:<ul><li>Credit card or bank statement showing the charge</li><li>Packing slip that came with your equipment</li><li>Serial number of the product</li><li>Gift receipt (if equipment was a gift)</li></ul>However, having the original purchase receipt significantly speeds up the warranty process.<h3 id="receipts-for-returns-or-exchanges">Receipts for Returns or Exchanges</h3>If you need a receipt to return or exchange equipment:For CENTR online store purchases:<ol><li>Your order confirmation email serves as proof of purchase for returns</li><li>Request a receipt resend if you&apos;ve lost the original email</li><li>Include the receipt when initiating your return or exchange</li></ol>For retailer purchases:<ol><li>Contact the retailer where you made the purchase</li><li>Follow the retailer&apos;s return policy and procedures</li><li>Provide the retailer&apos;s receipt for the return</li></ol>Note: Return policies vary between CENTR&apos;s online store and retail partners. Check the specific return policy that applies to your purchase location.<h3 id="common-receipt-issues-and-solutions">Common Receipt Issues and Solutions</h3>Issue: Receipt shows different address than expectedYour receipt may show CENTR&apos;s business address or registered office address. This doesn&apos;t affect the receipt&apos;s validity. The important details are the payment amount, date, items purchased, and transaction information.If you need your specific billing or shipping address to appear differently, contact CENTR support with your request.Issue: Can&apos;t find receipt and don&apos;t remember email usedContact CENTR support and provide:<ul><li>All possible email addresses you might have used</li><li>Your name</li><li>Approximate order date</li><li>Phone number used for the order</li><li>Last 4 digits of the card used (if you remember)</li></ul>Support can search across multiple data points to locate your order.Issue: Receipt not received after requesting resendIf you&apos;ve requested a receipt resend but haven&apos;t received it:<ol><li>Wait 10-15 minutes and check again</li><li>Thoroughly check your spam/junk folder</li><li>Verify the email address you provided is correct</li><li>Check that your email provider isn&apos;t blocking CENTR emails</li><li>Try requesting the receipt be sent to an alternate email address</li><li>Reply to your support ticket if still not received</li></ol>Issue: Need receipts for multiple ordersIf you&apos;ve placed multiple equipment orders and need receipts for all of them:Contact CENTR support and specify:<ul><li>Date range for the orders (e.g., &quot;all orders from 2025&quot;)</li><li>How many orders you placed (approximate)</li><li>Your email address and phone number</li></ul>Support can locate all orders associated with your contact information and resend multiple receipts.<h3 id="using-receipts-for-expense-reimbursement">Using Receipts for Expense Reimbursement</h3>If you purchased CENTR equipment for business purposes or need the receipt for expense reimbursement:What employers typically require:<ul><li>Receipt showing payment amount and date</li><li>Description of items purchased</li><li>Business or company name (if applicable)</li><li>Payment confirmation</li></ul>Your CENTR equipment receipt includes:<ul><li>Itemized list of products purchased</li><li>Individual and total prices</li><li>Purchase date</li><li>Payment method confirmation</li><li>Order number for verification</li></ul>If your employer needs receipts in a specific format or sent to an accounting department email, mention this when requesting your receipt from CENTR support.<h3 id="receipt-retention-and-records">Receipt Retention and Records</h3>How long to keep your receipt:<ul><li>Warranty purposes: Keep for the duration of your warranty period</li><li>Tax purposes: Consult your tax advisor for record retention requirements</li><li>Business expenses: Follow your company&apos;s expense record policies</li><li>Personal records: Recommended to keep until equipment is no longer in use</li></ul>Storing your receipt:<ul><li>Save the email confirmation in a dedicated folder</li><li>Download and save a PDF copy if available</li><li>Take a screenshot of the receipt for backup</li><li>Print a physical copy for important purchases</li></ul><h3 id="need-more-help">Need More Help?</h3>If you&apos;ve followed these steps and still need assistance with your equipment order receipt:Contact CENTR Support:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject: &quot;Equipment Receipt Request&quot; or &quot;Order Receipt Help&quot;</li><li>Include: As much information as possible about your order</li></ul>Our support team is here to help locate your order and provide your receipt.

How do I get a receipt for my equipment order?

Get a detailed invoice for your CENTR equipment order for business accounting, expense reimbursement, or tax purposes. Same process as receipts.

<h3 id="quick-answer">Quick Answer</h3>Invoices for CENTR equipment orders are the same as receipts and are automatically emailed when you place an order. For business purposes, we can resend your invoice within minutes.<h3 id="invoice-vs-receipt-whats-the-difference">Invoice vs. Receipt: What&apos;s the Difference?</h3>For CENTR equipment orders, invoices and receipts contain the same information:<ul><li>Order confirmation email serves as both receipt and invoice</li><li>Same details: Order number, itemized purchases, prices, tax, shipping, total amount, payment method</li><li>Terminology: Businesses often prefer the term &quot;invoice&quot; for accounting purposes</li><li>Functionality: Both documents serve as proof of purchase and payment</li></ul>Whether you need a &quot;receipt&quot; or &quot;invoice,&quot; you&apos;ll receive the same document with complete order and payment details.<h3 id="whats-included-on-your-equipment-invoice">What&apos;s Included on Your Equipment Invoice</h3>Your CENTR equipment invoice contains all information needed for business accounting and tax purposes:<ul><li>Invoice/Order number: Unique identifier for your purchase</li><li>Invoice date: When the order was placed and payment processed</li><li>Seller information: CENTR company details</li><li>Buyer information: Your billing and shipping addresses</li><li>Itemized products: Detailed list of equipment purchased with quantities</li><li>Individual prices: Unit price for each item</li><li>Subtotal: Total before shipping and tax</li><li>Shipping charges: Delivery costs</li><li>Sales tax: Tax amount based on shipping location (if applicable)</li><li>Total amount: Final amount charged to your payment method</li><li>Payment method: Last 4 digits of credit/debit card used</li><li>Payment confirmation: Proof that payment was processed</li></ul><h3 id="how-to-get-your-invoice">How to Get Your Invoice</h3>Step 1: Check your email for the original invoiceYour invoice was sent automatically when you placed your equipment order:<ol><li>Search your email for &quot;CENTR&quot; or &quot;Shopify&quot;</li><li>Look for subject lines like &quot;Order confirmation&quot; or &quot;Thank you for your order&quot;</li><li>Search for your order number if you have it</li><li>Check emails from the date you placed your order</li><li>Don&apos;t forget to check your spam/junk folder</li></ol>Step 2: Request invoice resend from CENTR supportIf you can&apos;t locate your original invoice email:Contact information:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject line: &quot;Equipment Invoice Request&quot; or &quot;Business Invoice Needed&quot;</li></ul>Information to include:<ul><li>Email address: Used when placing the order</li><li>Order number: If you have it</li><li>Purchase date: Approximate date (month and year is helpful)</li><li>Order amount: Total charged, if you remember</li><li>Purpose: Mention if for business accounting, tax purposes, or expense reimbursement</li><li>Company name: If ordering for a business</li><li>Alternate email: If you need the invoice sent to your accounting department</li></ul>Example request for businesses:&quot;Hi, I need an invoice for a CENTR equipment purchase made in October 2025. The order was placed by jane.doe@company.com for approximately $500. This invoice is needed for our business accounting records. Please send to both jane.doe@company.com and accounts@company.com. Thank you!&quot;What happens next:<ol><li>CENTR support searches for your order</li><li>Invoice is resent to your email within minutes</li><li>Document arrives as an order confirmation with all invoice details</li><li>Check inbox and spam/junk folders</li></ol>Response time: Typically within a few hours during business hours (US Pacific Time).<h3 id="invoices-for-business-purchases">Invoices for Business Purchases</h3>If you purchased CENTR equipment for your business, gym, corporate wellness program, or organization:Standard invoice details for businesses:The equipment order confirmation includes all standard business invoice information:<ul><li>Itemized product list with individual and total pricing</li><li>Tax breakdown (if applicable to your location)</li><li>Payment method and confirmation</li><li>Date of transaction</li><li>Order/invoice number for your accounting system</li></ul>Purchase orders for businesses:If your business needs to pay via purchase order (PO) instead of credit card:<ul><li>Contact CENTR sales team before ordering</li><li>Provide company information, PO number, and payment terms needed (net-30, net-60)</li><li>Sales team will create a formal quote and process your PO</li><li>Invoice will be issued according to your payment terms</li></ul>See related article: &quot;Can I purchase equipment using a purchase order?&quot;Sending invoices to accounting department:If you need invoices sent to a different email address than your personal email:<ul><li>Mention the accounting department email when requesting invoice resend</li><li>CENTR support can send copies to multiple email addresses</li><li>Set up email forwarding from your personal email to accounting email for future orders</li></ul><h3 id="invoices-from-different-purchase-locations">Invoices from Different Purchase Locations</h3>CENTR Online StoreIf you purchased from the CENTR website:<ul><li>Invoice sent automatically via order confirmation email</li><li>CENTR can resend invoices upon request</li><li>Available for all past orders</li></ul>Costco, Walmart, and Retail PartnersIf you purchased CENTR equipment from a retailer:Important: CENTR cannot provide invoices for purchases made at other retailers.<ul><li>Invoice source: The retailer (Costco, Walmart, etc.), not CENTR</li><li>How to get it: Contact the retailer&apos;s customer service</li><li>Retailer invoice: Will show the retailer as the seller, not CENTR</li><li>What CENTR provides: Product support, warranty service (with your retailer invoice as proof of purchase)</li></ul>For warranty claims with retailer purchases:You&apos;ll need the retailer&apos;s invoice as proof of purchase when filing warranty claims with CENTR for equipment bought at Costco, Walmart, or other stores.<h3 id="invoices-for-tax-purposes">Invoices for Tax Purposes</h3>Business tax deductions:CENTR equipment purchases may be tax-deductible for:<ul><li>Fitness businesses and personal training companies</li><li>Corporate wellness programs</li><li>Gyms and fitness facilities</li><li>Healthcare practices with fitness components</li><li>Content creators and fitness influencers</li></ul>What your invoice provides for tax filing:<ul><li>Proof of business expense and date of purchase</li><li>Itemized equipment purchases</li><li>Total amount paid</li><li>Company name (CENTR) for expense categorization</li></ul>Consult your tax advisor for specific deduction eligibility and record-keeping requirements.Sales tax details:Your invoice shows any sales tax charged based on your shipping location. Tax rates vary by state and locality. If you have questions about the tax amount on your invoice, contact CENTR support.<h3 id="invoice-formatting-and-customization">Invoice Formatting and Customization</h3>Standard invoice format:CENTR equipment invoices are issued through the Shopify platform and include professional formatting suitable for business accounting systems.Special formatting requests:If your business requires invoices in a specific format, contact CENTR support when requesting your invoice. Depending on your needs, support may be able to accommodate:<ul><li>Invoices with company name prominently displayed</li><li>Multiple recipient email addresses</li><li>Additional billing information</li></ul>However, the core invoice information cannot be altered as it represents the actual transaction details.<h3 id="multiple-invoices-or-invoice-history">Multiple Invoices or Invoice History</h3>If you&apos;ve made multiple equipment purchases and need invoices for all transactions:How to request:Contact CENTR support and specify:<ul><li>&quot;All invoices for [year]&quot; (e.g., &quot;all 2025 invoices&quot;)</li><li>Date range (e.g., &quot;January through December 2025&quot;)</li><li>Your account email and business name</li><li>Purpose (e.g., &quot;annual tax filing&quot; or &quot;expense audit&quot;)</li></ul>What you&apos;ll receive:<ul><li>Individual invoices for each order</li><li>All invoices sent via email</li><li>Complete transaction history for your records</li></ul><h3 id="invoice-accuracy-and-corrections">Invoice Accuracy and Corrections</h3>Verify your invoice details:When you receive your invoice, check that the following information is correct:<ul><li>Order date and items purchased</li><li>Quantities and prices</li><li>Shipping charges</li><li>Tax amounts</li><li>Total charged matches your credit card statement</li></ul>If you find an error on your invoice:<ol><li>Contact CENTR support immediately</li><li>Describe the discrepancy (wrong item, incorrect price, wrong tax amount, etc.)</li><li>Provide correct information</li><li>Include a screenshot of the incorrect invoice</li><li>Provide your credit card statement showing actual charge if amounts don&apos;t match</li></ol>CENTR will investigate and issue a corrected invoice if an error occurred.Common invoice questions:Q: Why does the invoice amount differ from what I see on my credit card?Possible reasons:<ul><li>Currency conversion if your card is in a different currency</li><li>Foreign transaction fees added by your card issuer (not shown on CENTR invoice)</li><li>Pending authorization vs. final charge (authorization may be slightly different)</li></ul>Check your final credit card statement once the charge fully processes. If there&apos;s still a discrepancy, contact CENTR support.<h3 id="invoices-for-warranty-claims-and-returns">Invoices for Warranty Claims and Returns</h3>For warranty claims:Your equipment invoice serves as proof of purchase when filing warranty claims:<ol><li>Request your invoice using the steps above</li><li>Submit the invoice along with photos of the damaged or defective equipment</li><li>Include the purchase date visible on the invoice</li><li>CENTR will verify warranty coverage based on invoice date</li></ol>For returns and exchanges:Your invoice is required for returning or exchanging equipment:<ul><li>Proof of purchase from CENTR online store</li><li>Shows original purchase price for refund calculation</li><li>Verifies you&apos;re within the return period</li></ul>See related articles: &quot;How do I return equipment?&quot; and &quot;What is CENTR&apos;s warranty policy?&quot;<h3 id="saving-and-storing-invoices">Saving and Storing Invoices</h3>Best practices for invoice retention:<ul><li>Email storage: Save invoice emails in a dedicated folder (e.g., &quot;CENTR Invoices&quot; or &quot;Equipment Purchases&quot;)</li><li>PDF download: Download and save PDF copies if available in the email</li><li>Cloud backup: Store copies in cloud storage (Google Drive, Dropbox, etc.)</li><li>Print copies: Print physical copies for important business purchases</li><li>Accounting software: Upload invoices to your business accounting system</li></ul>How long to keep invoices:<ul><li>Warranty period: At minimum, keep for the duration of your equipment warranty</li><li>Tax purposes: Business tax records typically 3-7 years (consult your tax advisor)</li><li>Business audits: Follow your company&apos;s document retention policy</li></ul><h3 id="need-more-help">Need More Help?</h3>If you need assistance obtaining your equipment invoice:Contact CENTR Support:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject: &quot;Equipment Invoice Request&quot;</li><li>Include: Order details, business name (if applicable), and intended use of invoice</li></ul>Our support team will help locate your order and provide your invoice promptly.

How do I get an invoice for my equipment purchase?

Get proof of purchase for warranty claims or returns on CENTR equipment. Learn what's required and how to obtain receipts from CENTR or retailers.

<h3 id="quick-answer">Quick Answer</h3>For warranty claims and returns, you need your original purchase receipt as proof of purchase. If you bought from CENTR, we can resend your receipt. If you bought from a retailer like Costco or Walmart, contact them for your receipt.<h3 id="why-receipts-are-required">Why Receipts Are Required</h3>For warranty claims:<ul><li>Verifies you purchased genuine CENTR equipment</li><li>Confirms purchase date to determine warranty eligibility</li><li>Shows where equipment was purchased (CENTR or authorized retailer)</li><li>Provides order details for claim processing</li></ul>For returns and exchanges:<ul><li>Proves you are the original purchaser</li><li>Verifies purchase date and return eligibility period</li><li>Shows original price paid for refund calculation</li><li>Required by return policy</li></ul><h3 id="what-information-your-receipt-must-show">What Information Your Receipt Must Show</h3>When filing a warranty claim or return, your receipt should include:<ul><li>Purchase date: When you bought the equipment</li><li>Product details: Equipment name or model</li><li>Purchase location: CENTR online store, Costco, Walmart, etc.</li><li>Amount paid: Price of the equipment</li><li>Order or transaction number: For tracking and verification</li></ul><h3 id="getting-your-receipt-from-centr">Getting Your Receipt from CENTR</h3>If you purchased equipment directly from the CENTR online store:Step 1: Search your email for the original receipt<ol><li>Search for emails from &quot;CENTR&quot; or &quot;Shopify&quot;</li><li>Look for &quot;Order confirmation&quot; in the subject line</li><li>Check around the date you placed your order</li><li>Don&apos;t forget to check spam/junk folders</li></ol>Step 2: Request receipt resend if you can&apos;t find itContact CENTR support:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject: &quot;Receipt Request for Warranty Claim&quot; or &quot;Receipt for Return&quot;</li></ul>Include in your request:<ul><li>Email address: Used when ordering</li><li>Order number: If you have it</li><li>Approximate purchase date: Month and year</li><li>Equipment purchased: Product name</li><li>Purpose: &quot;I need this receipt for a warranty claim&quot; or &quot;I need this for a return&quot;</li></ul>Example request:&quot;Hi, I need my receipt for a warranty claim. I purchased CENTR equipment in August 2025 but can&apos;t find my confirmation email. My order was placed using email@example.com. The equipment is damaged and I need to file a claim. Thank you!&quot;Timeline:<ul><li>CENTR will locate your order and resend the receipt</li><li>Receipt typically arrives within minutes</li><li>Check both inbox and spam folders</li></ul><h3 id="getting-your-receipt-from-retailers">Getting Your Receipt from Retailers</h3>If you purchased CENTR equipment from Costco, Walmart, or another retailer:Important: CENTR cannot provide receipts for purchases made at other stores. You must obtain the receipt from the retailer.Costco purchases:<ol><li>Contact Costco customer service</li><li>Provide your membership number</li><li>Provide the credit/debit card used for purchase</li><li>Give approximate purchase date</li><li>Costco can often look up past purchases and reprint receipts</li></ol>Walmart purchases:<ol><li>Contact Walmart customer service</li><li>Provide the card number used for purchase</li><li>Give purchase date or date range</li><li>Walmart may be able to locate your transaction</li></ol>Online retailer purchases:<ol><li>Log into your account on the retailer&apos;s website</li><li>View your order history</li><li>Download or print your order confirmation/receipt</li></ol>In-store purchases without receipt:If you purchased in-store and lost your physical receipt:<ul><li>Bring the credit card used for purchase to the store</li><li>Customer service may be able to look up the transaction</li><li>Some stores can reprint receipts from their system</li></ul><h3 id="alternative-proof-of-purchase">Alternative Proof of Purchase</h3>If you cannot obtain your original receipt from CENTR or the retailer, you may be able to use alternative proof of purchase:Alternative documentation that may be accepted:<ul><li>Credit card statement: Shows charge from CENTR or retailer with date and amount</li><li>Bank statement: Shows the transaction</li><li>Packing slip: If included with your equipment shipment</li><li>Gift receipt: If equipment was a gift</li><li>Serial number: Found on the equipment (may help verify purchase in some cases)</li></ul>To use alternative proof:<ol><li>Contact CENTR support and explain you cannot obtain original receipt</li><li>Provide whatever documentation you have</li><li>Explain the situation (lost receipt, retailer couldn&apos;t locate, etc.)</li><li>CENTR will review and determine if alternative proof is acceptable</li></ol>Note: Having the original receipt significantly speeds up warranty and return processing. Alternative proof may require additional verification time.<h3 id="using-your-receipt-for-warranty-claims">Using Your Receipt for Warranty Claims</h3>When filing a warranty claim, you&apos;ll need to provide:<ol><li>Photo or copy of your receipt (showing purchase date and product)</li><li>Photos of the damaged or defective equipment</li><li>Description of the issue (what&apos;s wrong with the equipment)</li><li>Your contact information (name, email, shipping address)</li></ol>What CENTR verifies from your receipt:<ul><li>Purchase date falls within warranty period</li><li>Equipment was purchased from CENTR or authorized retailer</li><li>Product matches what you&apos;re claiming for</li></ul>Warranty period varies by equipment:<ul><li>Check your specific equipment&apos;s warranty coverage</li><li>Typically calculated from purchase date shown on receipt</li><li>Some parts may have different warranty periods</li></ul>See related article: &quot;What is CENTR&apos;s equipment warranty policy?&quot;<h3 id="using-your-receipt-for-returns">Using Your Receipt for Returns</h3>When returning or exchanging equipment, your receipt proves:<ul><li>You purchased from CENTR (not a third party or unauthorized seller)</li><li>Purchase date to verify you&apos;re within the return window</li><li>Original price paid for refund amount</li><li>What items were included in your original order</li></ul>Return requirements vary by purchase location:CENTR online store purchases:<ul><li>Receipt required with return request</li><li>Must be within CENTR&apos;s return policy timeframe</li><li>Contact CENTR support to initiate return</li></ul>Retailer purchases (Costco, Walmart, etc.):<ul><li>Follow the retailer&apos;s return policy, not CENTR&apos;s</li><li>Return equipment to the retailer, not CENTR</li><li>Provide retailer&apos;s receipt for the return</li><li>Refund processed by retailer according to their policy</li></ul>See related article: &quot;How do I return or exchange CENTR equipment?&quot;<h3 id="receipt-timeline-requirements">Receipt Timeline Requirements</h3>How far back can you get receipts?For CENTR purchases:<ul><li>CENTR can provide receipts for any past order</li><li>No time limit on receipt requests</li><li>Order records are maintained in the system</li><li>Older orders may take slightly longer to locate</li></ul>For retailer purchases:<ul><li>Varies by retailer&apos;s record retention policy</li><li>Most retailers keep electronic records for 1-3 years</li><li>Some may have limitations on how far back they can search</li><li>Contact retailer customer service for their specific policy</li></ul><h3 id="common-scenarios">Common Scenarios</h3>Scenario 1: Equipment was a gift and I don&apos;t have a receiptIf someone else purchased the equipment as a gift for you:<ol><li>Ask the gift giver if they have the receipt</li><li>They can request a receipt resend from CENTR or the retailer using their purchase information</li><li>Gift receipts may also be accepted if they show purchase date and product</li></ol>If you cannot contact the gift giver, explain the situation to CENTR support. They may ask for:<ul><li>Serial number from the equipment</li><li>Photos of the equipment and packaging</li><li>Approximate date you received the gift</li></ul>Scenario 2: I bought equipment months or years ago and lost the receiptFor older purchases:<ol><li>Try to recall approximate purchase date (even just the year helps)</li><li>Check if you used the same email address you use now</li><li>Check old email accounts if you&apos;ve changed emails</li><li>Look through credit card statements from that timeframe</li><li>Contact CENTR support with whatever information you have</li></ol>CENTR can search their order database going back years if you can provide enough identifying information.Scenario 3: Equipment broke outside warranty period but I need receipt for insuranceEven if your warranty has expired, you can still get your receipt:<ul><li>Request receipt resend from CENTR (for CENTR purchases)</li><li>Use for insurance claims, personal records, or tax purposes</li><li>Receipt shows original purchase information regardless of warranty status</li></ul>Scenario 4: Purchased from unauthorized seller and don&apos;t have valid receiptIf you purchased from an unauthorized third-party seller (not CENTR or authorized retailers):<ul><li>CENTR may not be able to honor warranty</li><li>Receipt from unauthorized seller may not be accepted</li><li>Contact CENTR support to discuss your options</li></ul>Always purchase CENTR equipment from:<ul><li>CENTR official website</li><li>Costco</li><li>Walmart</li><li>Other authorized retailers</li></ul><h3 id="tips-for-keeping-track-of-receipts">Tips for Keeping Track of Receipts</h3>To avoid needing to request receipts later:When you make a purchase:<ul><li>Save the order confirmation email immediately in a dedicated folder</li><li>Take a screenshot of the receipt</li><li>Print a physical copy for important purchases</li><li>Store in cloud storage (Google Drive, Dropbox)</li><li>Add purchase details to a spreadsheet with date, product, and order number</li></ul>For warranty purposes:<ul><li>Keep receipts for the entire warranty period</li><li>Store with equipment manuals and documentation</li><li>Note warranty expiration date on your calendar</li></ul>For potential returns:<ul><li>Keep receipts easily accessible during the return window</li><li>Don&apos;t delete order confirmation emails until return period has passed</li></ul><h3 id="need-help">Need Help?</h3>If you need assistance obtaining your receipt for a warranty claim or return:Contact CENTR Support:<ul><li>Email: hello@centr.com or service@centr.com</li><li>Subject: &quot;Receipt Needed for Warranty Claim&quot; or &quot;Receipt for Return&quot;</li><li>Include: Purchase details and specific purpose (warranty/return)</li></ul>Our support team will help you get your receipt and guide you through the warranty claim or return process.

I need a receipt for a warranty claim or return. How do I get it?

Activate your complimentary CENTR app subscription included with equipment purchases from Walmart, Costco, and other bundles. Troubleshoot QR code and activation issues.

<h3 id="quick-answer">Quick Answer</h3>Many CENTR equipment purchases include a free CENTR app subscription (3 months or 12 months). Activate your code at Centr.com (not in app stores) by creating an account and entering your activation code during signup.<h3 id="what-promotional-codes-come-with-equipment">What Promotional Codes Come with Equipment?</h3>CENTR equipment bundles often include complimentary access to the CENTR fitness app:Common promotional codes included:<ul><li>3-month free subscription: Included with Walmart Workout Kit, Costco bundles, Slam Ball, Recovery Kit, and select equipment</li><li>12-month free subscription: Included with corporate/employer equipment programs and select premium equipment bundles</li></ul>Where to find your code:<ul><li>Printed card or insert inside equipment packaging</li><li>QR code on packaging or included materials</li><li>Alphanumeric code printed below or near the QR code</li><li>Format: Usually starts with letters like &quot;CENVZ0&quot; followed by numbers</li></ul><h3 id="how-to-activate-your-equipment-bundle-code">How to Activate Your Equipment Bundle Code</h3>Important: Codes must be redeemed at Centr.com. They do NOT work in the Apple App Store or Google Play Store.Step-by-step activation process:<ol><li>Go to Centr.com (use a web browser, not the app)</li><li>Create an account or log in if you already have one</li><li>Navigate to the subscription or payment page</li><li>Select the plan that matches your code:<ul><li>If you have a 3-month code: Select &quot;Quarterly (3 Month)&quot; plan</li><li>If you have a 12-month code: Select &quot;Annual&quot; plan</li></ul></li><li>Enter your activation code in the promotional code field at checkout</li><li>Complete registration (no payment required when using a valid code)</li><li>Download the CENTR app from Apple App Store or Google Play</li><li>Log in to the app using the same email and password you created on Centr.com</li></ol>Critical reminder: You must use the website (Centr.com) to activate your code. If you try to subscribe directly through the App Store or Google Play, your equipment bundle code will not work.<h3 id="troubleshooting-qr-code-issues">Troubleshooting QR Code Issues</h3>If you&apos;re having trouble scanning or using the QR code on your equipment packaging:Problem: QR code won&apos;t scanSolution:<ul><li>Use your phone&apos;s camera app to scan the QR code</li><li>Make sure there&apos;s good lighting</li><li>Hold your phone steady and at the right distance</li><li>Try different angles if the code won&apos;t scan</li><li>Manual entry: Look for an alphanumeric code printed below or near the QR code and enter it manually at Centr.com</li></ul>Problem: No code printed under the QR codeSolution:<ul><li>This is a packaging error</li><li>Contact CENTR support immediately</li><li>They will generate a new activation code for you</li><li>Code typically provided within minutes</li></ul>Problem: QR code damaged or unreadableSolution:<ul><li>Try to manually enter any visible portions of the alphanumeric code</li><li>If completely unreadable, contact CENTR support</li><li>Provide proof of equipment purchase (receipt or order number)</li><li>New code will be generated</li></ul><h3 id="troubleshooting-activation-code-issues">Troubleshooting Activation Code Issues</h3>Problem: Code says &quot;invalid&quot; or &quot;not recognized&quot;Possible causes and solutions:<ul><li>Wrong plan selected: Make sure you selected Quarterly (3 Month) for 3-month codes or Annual for 12-month codes</li><li>Code already used: Each code can only be used once. If you or someone else already redeemed it, it won&apos;t work again</li><li>Technical issue: Contact CENTR support for a replacement code</li><li>Typo in code entry: Double-check you entered the code exactly as printed (watch for O vs 0, I vs 1)</li></ul>Problem: Code has expiredSolution:<ul><li>Contact CENTR support with your equipment purchase details</li><li>Provide: Product purchased, purchase date, where you bought it</li><li>Support may be able to issue a replacement code depending on circumstances</li></ul>Problem: Already have a CENTR subscriptionSolution:<ul><li>You typically cannot stack promotional codes with existing subscriptions</li><li>Cancel your current subscription first, then activate your equipment bundle code</li><li>Or contact CENTR support to discuss options for applying the code after your current subscription ends</li></ul><h3 id="corporate-and-employer-12-month-codes">Corporate and Employer 12-Month Codes</h3>If you received a 12-month CENTR code through your employer or corporate wellness program:Activation process:<ol><li>Go to Centr.com (not app stores)</li><li>Create an account or log in</li><li>Select the &quot;Annual&quot; plan</li><li>Enter your corporate code during signup</li><li>Complete registration (no payment required)</li></ol>If your corporate code doesn&apos;t work:<ul><li>Verify with your employer that the code is still valid</li><li>Check if the code has an expiration date</li><li>Contact CENTR partnerships team (not general support) for corporate code issues</li><li>Provide your employer or program name for faster resolution</li></ul><h3 id="getting-help-with-non-working-codes">Getting Help with Non-Working Codes</h3>If you&apos;ve followed all troubleshooting steps and your code still doesn&apos;t work:Contact CENTR support:<ul><li>Email: hello@centr.com</li><li>Subject line: &quot;Equipment Bundle Code Not Working&quot; or &quot;Activation Code Issue&quot;</li></ul>Include this information:<ul><li>Equipment purchased: Product name (Walmart Workout Kit, Slam Ball, etc.)</li><li>Where you bought it: Walmart, Costco, CENTR website, etc.</li><li>Purchase date: Approximate date</li><li>Code you&apos;re trying to use: The activation code from your packaging</li><li>Error message: What exactly happens when you try to activate (&quot;invalid code,&quot; &quot;not recognized,&quot; etc.)</li><li>Email for CENTR account: The email you want to use for your subscription</li><li>Code type: 3-month or 12-month</li></ul>Example support request:&quot;Hi, I purchased a Walmart Workout Kit in November 2025 and it came with a 3-month CENTR subscription code. When I try to enter the code at Centr.com, it says &apos;code not recognized.&apos; The code is CENVZ0XXXXX. My email for the CENTR account is myemail@example.com. Can you help? Thank you!&quot;What CENTR support will do:<ol><li>Verify your equipment purchase</li><li>Check the code status in their system</li><li>Generate a new working code if needed</li><li>Send you the new code via email (typically within minutes to a few hours)</li><li>Provide activation instructions</li></ol><h3 id="after-activating-your-code">After Activating Your Code</h3>What happens after successful activation:<ul><li>You&apos;ll receive confirmation that your subscription is active</li><li>Your free subscription period begins immediately</li><li>Download the CENTR app from your phone&apos;s app store</li><li>Log in using the same email and password from Centr.com</li><li>Full access to workouts, meal plans, and all app features</li></ul>Subscription duration:<ul><li>3-month codes: Access for 3 months from activation date</li><li>12-month codes: Access for 12 months from activation date</li></ul>After your free period ends:<ul><li>You&apos;ll receive notifications before your free subscription expires</li><li>You can choose to subscribe to continue access</li><li>If you don&apos;t subscribe, your access ends when the free period expires</li><li>No automatic charges - you must actively choose to subscribe</li></ul><h3 id="important-notes-about-equipment-bundle-codes">Important Notes About Equipment Bundle Codes</h3>Code limitations:<ul><li>Each code can only be used once</li><li>Codes are non-transferable (intended for equipment purchaser)</li><li>Cannot be combined with other promotional offers</li><li>Cannot be redeemed for cash value</li><li>May have expiration dates (check your code materials)</li></ul>Multiple equipment purchases:If you buy multiple pieces of equipment that each include codes:<ul><li>You can use codes sequentially (one after another)</li><li>You typically cannot stack codes for longer subscriptions</li><li>Unused codes may be saved for future use (check expiration dates)</li></ul>Gifted equipment:If you received equipment as a gift:<ul><li>You can use the included subscription code</li><li>Code doesn&apos;t need to match the purchaser&apos;s name</li><li>Activate using your own email and account information</li></ul><h3 id="code-security-and-protection">Code Security and Protection</h3>Protect your activation code:<ul><li>Don&apos;t share your code publicly or on social media</li><li>Once shared, anyone can use it (codes work on first-use basis)</li><li>Store code materials safely until you&apos;re ready to activate</li><li>If someone else uses your code first, you may not be able to activate it</li></ul>If someone used your code without permission:<ul><li>Contact CENTR support immediately</li><li>Explain the situation</li><li>Provide proof of equipment purchase</li><li>Support will review and may issue a replacement code</li></ul><h3 id="difference-between-equipment-codes-and-promotional-discounts">Difference Between Equipment Codes and Promotional Discounts</h3>Equipment bundle subscription codes:<ul><li>Give you free access to the CENTR app</li><li>Come included with equipment purchases</li><li>Redeemed at Centr.com after purchase</li><li>3-month or 12-month free subscriptions</li></ul>Equipment purchase discount codes:<ul><li>Reduce the price of equipment at checkout</li><li>Applied when ordering equipment</li><li>May be available during sales events (Black Friday, etc.)</li><li>May be available for military, students, or corporate buyers</li></ul>This article covers subscription activation codes that come WITH equipment. For questions about discount codes that reduce equipment prices, contact CENTR sales or check the CENTR website for current promotions.<h3 id="common-questions">Common Questions</h3>Q: Can I use my equipment code in the Apple App Store or Google Play?A: No. Equipment bundle codes ONLY work at Centr.com. You must activate through the website first, then download the app.Q: I already have a CENTR subscription. Can I still use my equipment code?A: Typically, no. Promotional codes usually can&apos;t be stacked with existing subscriptions. Contact support to explore options.Q: How long do I have to activate my code?A: Check your code materials for expiration dates. Some codes expire 6-12 months after equipment purchase. Activate as soon as possible.Q: Can I give my code to a friend?A: Codes are intended for the equipment purchaser, but technically whoever activates it first gets the subscription. Be aware that once someone uses it, it can&apos;t be used again.Q: What if I don&apos;t want the CENTR subscription?A: You&apos;re not required to activate the code. It&apos;s a complimentary offer included with your equipment purchase. If you don&apos;t activate it, it simply goes unused.<h3 id="need-more-help">Need More Help?</h3>If you&apos;re still having trouble activating your equipment bundle code:Contact CENTR Support:<ul><li>Email: hello@centr.com</li><li>Subject: &quot;Equipment Code Activation Help&quot;</li><li>Include: Equipment purchased, code you&apos;re trying to use, specific error or problem</li></ul>Our support team will generate a new code or help troubleshoot your activation issue.

Billing & Payments

How do I get a receipt for my equipment order?

How do I get an invoice for my equipment purchase?

I need a receipt for a warranty claim or return. How do I get it?

How do I activate the free CENTR subscription code that came with my equipment?