How do I get an invoice for my equipment purchase?Updated 2 months ago

Quick Answer

Invoices for CENTR equipment orders are the same as receipts and are automatically emailed when you place an order. For business purposes, we can resend your invoice within minutes.

Invoice vs. Receipt: What's the Difference?

For CENTR equipment orders, invoices and receipts contain the same information:

Order confirmation email serves as both receipt and invoice
Same details: Order number, itemized purchases, prices, tax, shipping, total amount, payment method
Terminology: Businesses often prefer the term "invoice" for accounting purposes
Functionality: Both documents serve as proof of purchase and payment

Whether you need a "receipt" or "invoice," you'll receive the same document with complete order and payment details.

What's Included on Your Equipment Invoice

Your CENTR equipment invoice contains all information needed for business accounting and tax purposes:

Invoice/Order number: Unique identifier for your purchase
Invoice date: When the order was placed and payment processed
Seller information: CENTR company details
Buyer information: Your billing and shipping addresses
Itemized products: Detailed list of equipment purchased with quantities
Individual prices: Unit price for each item
Subtotal: Total before shipping and tax
Shipping charges: Delivery costs
Sales tax: Tax amount based on shipping location (if applicable)
Total amount: Final amount charged to your payment method
Payment method: Last 4 digits of credit/debit card used
Payment confirmation: Proof that payment was processed

How to Get Your Invoice

Step 1: Check your email for the original invoice

Your invoice was sent automatically when you placed your equipment order:

Search your email for "CENTR" or "Shopify"
Look for subject lines like "Order confirmation" or "Thank you for your order"
Search for your order number if you have it
Check emails from the date you placed your order
Don't forget to check your spam/junk folder

Step 2: Request invoice resend from CENTR support

If you can't locate your original invoice email:

Contact information:

Email: [email protected] or [email protected]
Subject line: "Equipment Invoice Request" or "Business Invoice Needed"

Information to include:

Email address: Used when placing the order
Order number: If you have it
Purchase date: Approximate date (month and year is helpful)
Order amount: Total charged, if you remember
Purpose: Mention if for business accounting, tax purposes, or expense reimbursement
Company name: If ordering for a business
Alternate email: If you need the invoice sent to your accounting department

Example request for businesses:

"Hi, I need an invoice for a CENTR equipment purchase made in October 2025. The order was placed by [email protected] for approximately $500. This invoice is needed for our business accounting records. Please send to both [email protected] and [email protected]. Thank you!"

What happens next:

CENTR support searches for your order
Invoice is resent to your email within minutes
Document arrives as an order confirmation with all invoice details
Check inbox and spam/junk folders

Response time: Typically within a few hours during business hours (US Pacific Time).

Invoices for Business Purchases

If you purchased CENTR equipment for your business, gym, corporate wellness program, or organization:

Standard invoice details for businesses:

The equipment order confirmation includes all standard business invoice information:

Itemized product list with individual and total pricing
Tax breakdown (if applicable to your location)
Payment method and confirmation
Date of transaction
Order/invoice number for your accounting system

Purchase orders for businesses:

If your business needs to pay via purchase order (PO) instead of credit card:

Contact CENTR sales team before ordering
Provide company information, PO number, and payment terms needed (net-30, net-60)
Sales team will create a formal quote and process your PO
Invoice will be issued according to your payment terms

See related article: "Can I purchase equipment using a purchase order?"

Sending invoices to accounting department:

If you need invoices sent to a different email address than your personal email:

Mention the accounting department email when requesting invoice resend
CENTR support can send copies to multiple email addresses
Set up email forwarding from your personal email to accounting email for future orders

Invoices from Different Purchase Locations

CENTR Online Store

If you purchased from the CENTR website:

Invoice sent automatically via order confirmation email
CENTR can resend invoices upon request
Available for all past orders

Costco, Walmart, and Retail Partners

If you purchased CENTR equipment from a retailer:

Important: CENTR cannot provide invoices for purchases made at other retailers.

Invoice source: The retailer (Costco, Walmart, etc.), not CENTR
How to get it: Contact the retailer's customer service
Retailer invoice: Will show the retailer as the seller, not CENTR
What CENTR provides: Product support, warranty service (with your retailer invoice as proof of purchase)

For warranty claims with retailer purchases:

You'll need the retailer's invoice as proof of purchase when filing warranty claims with CENTR for equipment bought at Costco, Walmart, or other stores.

Invoices for Tax Purposes

Business tax deductions:

CENTR equipment purchases may be tax-deductible for:

Fitness businesses and personal training companies
Corporate wellness programs
Gyms and fitness facilities
Healthcare practices with fitness components
Content creators and fitness influencers

What your invoice provides for tax filing:

Proof of business expense and date of purchase
Itemized equipment purchases
Total amount paid
Company name (CENTR) for expense categorization

Consult your tax advisor for specific deduction eligibility and record-keeping requirements.

Sales tax details:

Your invoice shows any sales tax charged based on your shipping location. Tax rates vary by state and locality. If you have questions about the tax amount on your invoice, contact CENTR support.

Invoice Formatting and Customization

Standard invoice format:

CENTR equipment invoices are issued through the Shopify platform and include professional formatting suitable for business accounting systems.

Special formatting requests:

If your business requires invoices in a specific format, contact CENTR support when requesting your invoice. Depending on your needs, support may be able to accommodate:

Invoices with company name prominently displayed
Multiple recipient email addresses
Additional billing information

However, the core invoice information cannot be altered as it represents the actual transaction details.

Multiple Invoices or Invoice History

If you've made multiple equipment purchases and need invoices for all transactions:

How to request:

Contact CENTR support and specify:

"All invoices for [year]" (e.g., "all 2025 invoices")
Date range (e.g., "January through December 2025")
Your account email and business name
Purpose (e.g., "annual tax filing" or "expense audit")

What you'll receive:

Individual invoices for each order
All invoices sent via email
Complete transaction history for your records

Invoice Accuracy and Corrections

Verify your invoice details:

When you receive your invoice, check that the following information is correct:

Order date and items purchased
Quantities and prices
Shipping charges
Tax amounts
Total charged matches your credit card statement

If you find an error on your invoice:

Contact CENTR support immediately
Describe the discrepancy (wrong item, incorrect price, wrong tax amount, etc.)
Provide correct information
Include a screenshot of the incorrect invoice
Provide your credit card statement showing actual charge if amounts don't match

CENTR will investigate and issue a corrected invoice if an error occurred.

Common invoice questions:

Q: Why does the invoice amount differ from what I see on my credit card?

Possible reasons:

Currency conversion if your card is in a different currency
Foreign transaction fees added by your card issuer (not shown on CENTR invoice)
Pending authorization vs. final charge (authorization may be slightly different)

Check your final credit card statement once the charge fully processes. If there's still a discrepancy, contact CENTR support.

Invoices for Warranty Claims and Returns

For warranty claims:

Your equipment invoice serves as proof of purchase when filing warranty claims:

Request your invoice using the steps above
Submit the invoice along with photos of the damaged or defective equipment
Include the purchase date visible on the invoice
CENTR will verify warranty coverage based on invoice date

For returns and exchanges:

Your invoice is required for returning or exchanging equipment:

Proof of purchase from CENTR online store
Shows original purchase price for refund calculation
Verifies you're within the return period

See related articles: "How do I return equipment?" and "What is CENTR's warranty policy?"

Saving and Storing Invoices

Best practices for invoice retention:

Email storage: Save invoice emails in a dedicated folder (e.g., "CENTR Invoices" or "Equipment Purchases")
PDF download: Download and save PDF copies if available in the email
Cloud backup: Store copies in cloud storage (Google Drive, Dropbox, etc.)
Print copies: Print physical copies for important business purchases
Accounting software: Upload invoices to your business accounting system

How long to keep invoices:

Warranty period: At minimum, keep for the duration of your equipment warranty
Tax purposes: Business tax records typically 3-7 years (consult your tax advisor)
Business audits: Follow your company's document retention policy

Need More Help?

If you need assistance obtaining your equipment invoice:

Contact CENTR Support:

Email: [email protected] or [email protected]
Subject: "Equipment Invoice Request"
Include: Order details, business name (if applicable), and intended use of invoice

Our support team will help locate your order and provide your invoice promptly.

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