How do I activate the free CENTR subscription code that came with my equipment?Updated 2 months ago

Quick Answer

Many CENTR equipment purchases include a free CENTR app subscription (3 months or 12 months). Activate your code at Centr.com (not in app stores) by creating an account and entering your activation code during signup.

What Promotional Codes Come with Equipment?

CENTR equipment bundles often include complimentary access to the CENTR fitness app:

Common promotional codes included:

3-month free subscription: Included with Walmart Workout Kit, Costco bundles, Slam Ball, Recovery Kit, and select equipment
12-month free subscription: Included with corporate/employer equipment programs and select premium equipment bundles

Where to find your code:

Printed card or insert inside equipment packaging
QR code on packaging or included materials
Alphanumeric code printed below or near the QR code
Format: Usually starts with letters like "CENVZ0" followed by numbers

How to Activate Your Equipment Bundle Code

Important: Codes must be redeemed at Centr.com. They do NOT work in the Apple App Store or Google Play Store.

Step-by-step activation process:

Go to Centr.com (use a web browser, not the app)
Create an account or log in if you already have one
Navigate to the subscription or payment page
Select the plan that matches your code:
- If you have a 3-month code: Select "Quarterly (3 Month)" plan
- If you have a 12-month code: Select "Annual" plan
Enter your activation code in the promotional code field at checkout
Complete registration (no payment required when using a valid code)
Download the CENTR app from Apple App Store or Google Play
Log in to the app using the same email and password you created on Centr.com

Critical reminder: You must use the website (Centr.com) to activate your code. If you try to subscribe directly through the App Store or Google Play, your equipment bundle code will not work.

Troubleshooting QR Code Issues

If you're having trouble scanning or using the QR code on your equipment packaging:

Problem: QR code won't scan

Solution:

Use your phone's camera app to scan the QR code
Make sure there's good lighting
Hold your phone steady and at the right distance
Try different angles if the code won't scan
Manual entry: Look for an alphanumeric code printed below or near the QR code and enter it manually at Centr.com

Problem: No code printed under the QR code

Solution:

This is a packaging error
Contact CENTR support immediately
They will generate a new activation code for you
Code typically provided within minutes

Problem: QR code damaged or unreadable

Solution:

Try to manually enter any visible portions of the alphanumeric code
If completely unreadable, contact CENTR support
Provide proof of equipment purchase (receipt or order number)
New code will be generated

Troubleshooting Activation Code Issues

Problem: Code says "invalid" or "not recognized"

Possible causes and solutions:

Wrong plan selected: Make sure you selected Quarterly (3 Month) for 3-month codes or Annual for 12-month codes
Code already used: Each code can only be used once. If you or someone else already redeemed it, it won't work again
Technical issue: Contact CENTR support for a replacement code
Typo in code entry: Double-check you entered the code exactly as printed (watch for O vs 0, I vs 1)

Problem: Code has expired

Solution:

Contact CENTR support with your equipment purchase details
Provide: Product purchased, purchase date, where you bought it
Support may be able to issue a replacement code depending on circumstances

Problem: Already have a CENTR subscription

Solution:

You typically cannot stack promotional codes with existing subscriptions
Cancel your current subscription first, then activate your equipment bundle code
Or contact CENTR support to discuss options for applying the code after your current subscription ends

Corporate and Employer 12-Month Codes

If you received a 12-month CENTR code through your employer or corporate wellness program:

Activation process:

Go to Centr.com (not app stores)
Create an account or log in
Select the "Annual" plan
Enter your corporate code during signup
Complete registration (no payment required)

If your corporate code doesn't work:

Verify with your employer that the code is still valid
Check if the code has an expiration date
Contact CENTR partnerships team (not general support) for corporate code issues
Provide your employer or program name for faster resolution

Getting Help with Non-Working Codes

If you've followed all troubleshooting steps and your code still doesn't work:

Contact CENTR support:

Email: [email protected]
Subject line: "Equipment Bundle Code Not Working" or "Activation Code Issue"

Include this information:

Equipment purchased: Product name (Walmart Workout Kit, Slam Ball, etc.)
Where you bought it: Walmart, Costco, CENTR website, etc.
Purchase date: Approximate date
Code you're trying to use: The activation code from your packaging
Error message: What exactly happens when you try to activate ("invalid code," "not recognized," etc.)
Email for CENTR account: The email you want to use for your subscription
Code type: 3-month or 12-month

Example support request:

"Hi, I purchased a Walmart Workout Kit in November 2025 and it came with a 3-month CENTR subscription code. When I try to enter the code at Centr.com, it says 'code not recognized.' The code is CENVZ0XXXXX. My email for the CENTR account is [email protected]. Can you help? Thank you!"

What CENTR support will do:

Verify your equipment purchase
Check the code status in their system
Generate a new working code if needed
Send you the new code via email (typically within minutes to a few hours)
Provide activation instructions

After Activating Your Code

What happens after successful activation:

You'll receive confirmation that your subscription is active
Your free subscription period begins immediately
Download the CENTR app from your phone's app store
Log in using the same email and password from Centr.com
Full access to workouts, meal plans, and all app features

Subscription duration:

3-month codes: Access for 3 months from activation date
12-month codes: Access for 12 months from activation date

After your free period ends:

You'll receive notifications before your free subscription expires
You can choose to subscribe to continue access
If you don't subscribe, your access ends when the free period expires
No automatic charges - you must actively choose to subscribe

Important Notes About Equipment Bundle Codes

Code limitations:

Each code can only be used once
Codes are non-transferable (intended for equipment purchaser)
Cannot be combined with other promotional offers
Cannot be redeemed for cash value
May have expiration dates (check your code materials)

Multiple equipment purchases:

If you buy multiple pieces of equipment that each include codes:

You can use codes sequentially (one after another)
You typically cannot stack codes for longer subscriptions
Unused codes may be saved for future use (check expiration dates)

Gifted equipment:

If you received equipment as a gift:

You can use the included subscription code
Code doesn't need to match the purchaser's name
Activate using your own email and account information

Code Security and Protection

Protect your activation code:

Don't share your code publicly or on social media
Once shared, anyone can use it (codes work on first-use basis)
Store code materials safely until you're ready to activate
If someone else uses your code first, you may not be able to activate it

If someone used your code without permission:

Contact CENTR support immediately
Explain the situation
Provide proof of equipment purchase
Support will review and may issue a replacement code

Difference Between Equipment Codes and Promotional Discounts

Equipment bundle subscription codes:

Give you free access to the CENTR app
Come included with equipment purchases
Redeemed at Centr.com after purchase
3-month or 12-month free subscriptions

Equipment purchase discount codes:

Reduce the price of equipment at checkout
Applied when ordering equipment
May be available during sales events (Black Friday, etc.)
May be available for military, students, or corporate buyers

This article covers subscription activation codes that come WITH equipment. For questions about discount codes that reduce equipment prices, contact CENTR sales or check the CENTR website for current promotions.

Common Questions

Q: Can I use my equipment code in the Apple App Store or Google Play?

A: No. Equipment bundle codes ONLY work at Centr.com. You must activate through the website first, then download the app.

Q: I already have a CENTR subscription. Can I still use my equipment code?

A: Typically, no. Promotional codes usually can't be stacked with existing subscriptions. Contact support to explore options.

Q: How long do I have to activate my code?

A: Check your code materials for expiration dates. Some codes expire 6-12 months after equipment purchase. Activate as soon as possible.

Q: Can I give my code to a friend?

A: Codes are intended for the equipment purchaser, but technically whoever activates it first gets the subscription. Be aware that once someone uses it, it can't be used again.

Q: What if I don't want the CENTR subscription?

A: You're not required to activate the code. It's a complimentary offer included with your equipment purchase. If you don't activate it, it simply goes unused.

Need More Help?

If you're still having trouble activating your equipment bundle code:

Contact CENTR Support:

Email: [email protected]
Subject: "Equipment Code Activation Help"
Include: Equipment purchased, code you're trying to use, specific error or problem

Our support team will generate a new code or help troubleshoot your activation issue.

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