I need a receipt for a warranty claim or return. How do I get it?Updated 25 days ago
I need a receipt for a warranty claim or return. How do I get it?
How you get a copy of your receipt depends on where you bought your equipment. For warranty claims, a receipt is helpful but not always required, since your serial number can often help us verify your coverage.
Bought from shop.centr.com
Search your inbox for “Centr,” “Shopify,” or “order confirmation,” and check your spam folder. Your confirmation email is your receipt.
Can’t find it? Email [email protected] with the email address you ordered with, your order number if you have it, and the approximate date and items you bought. We’ll find your order and resend your receipt, whether it was placed last week or years ago.
Bought from Costco, Walmart, or another retailer
We can’t provide receipts for purchases made through other retailers, so you’ll need to contact them directly. For online orders, check your order history in your account on the retailer’s website. For in-store purchases, many retailers can look up your purchase using your membership number or the card you paid with.
Can’t get your receipt?
Other documents may be accepted as proof of purchase, such as a credit card or bank statement showing the charge, a packing slip, or a gift receipt. Include whatever you have when you submit your claim, along with your serial number, and we’ll do our best to verify your purchase.
If your equipment was a gift, ask the person who bought it whether they can request a copy of the receipt. If that’s not possible, your serial number and a gift receipt, if you have one, can help.
Using your receipt
For a warranty claim: Upload a photo of your receipt when you submit your claim.
For a return: Returns for shop.centr.com purchases go through Centr. Returns for retailer purchases go through the retailer, following their return policy.
Still need help?
If you have any questions about getting your receipt, reach out to our service team at [email protected]. We’re always happy to help.