What information do I need to file a warranty claim?Updated 25 days ago
What information do I need to file a warranty claim?
When you submit your claim, the form will ask for everything we need. Having these details ready will make it quicker to fill out.
What you’ll need
Serial number: Usually on a sticker or metal plate on the main frame or base of your equipment, often near the back, and labeled S/N or Serial Number. It typically looks like 4-XX-XX-XXXXXX.
Purchase date: From your order confirmation or receipt. An approximate date is fine if you don’t have the exact one, since your serial number can often help us confirm it.
Photos of the issue: Two or three clear photos from different angles, showing the damaged or defective part and, if possible, where it connects to your equipment. If your equipment was damaged during shipping, include photos of the packaging too.
Equipment model: For example, FT2 Functional Trainer, M5 Multi-Gym, or Centr 3 Home Gym.
Shipping address and phone number: Where we should send your replacement part, and a number the delivery carrier can use to reach you.
Proof of purchase (if you have it): Your order confirmation or receipt, including receipts from retailers like Costco or Walmart. It’s helpful but not always required.
Can’t find your serial number?
Submit your claim with photos of your equipment from a few angles, and our team will help you locate it.
Still need help?
If you have any questions before submitting your claim, reach out to our service team at [email protected]. We’re always happy to help.