How do I file a warranty claim?Updated 25 days ago
How do I file a warranty claim?
To request a replacement part or file a warranty claim, start your claim here. The form will ask for everything we need to process your claim quickly. Once you submit it, our service team will email you within two business days with next steps.
You can use the same form whether parts were missing from your delivery, a part is damaged or defective, or your equipment arrived damaged.
Before you start
Having these ready will make the form quicker to complete:
- Serial number: Usually on a sticker or metal plate on the main frame or base of your equipment, labeled S/N or Serial Number. Can’t find it? Take a photo of your equipment, and our team can help.
- Purchase date and proof of purchase: Your order confirmation or receipt, including receipts from retailers like Costco or Walmart.
- Photos: Two or three clear photos of the issue from different angles.
- Product name: For example, FT2, M5, or Centr Home Gym.
Not sure what a part is called? Describe what it does and include a photo, and we’ll identify it for you. You can also find parts diagrams in your product manual on the Inspire Fitness manuals page.
If your equipment arrived damaged
Please submit your claim within 7 days of delivery, since shipping carriers require damage to be reported quickly. If the box looks damaged, take photos of the packaging from several angles before unpacking, then photograph any damage to the equipment itself. Include both sets of photos with your claim, along with your tracking number.
Shipping damage claims can take a little longer, since we work with the carrier to resolve them.
If parts are missing
Submit your claim as soon as you notice, ideally within 30 days of delivery. Missing parts are sent free of charge, and you won’t need to return anything.
What happens next
- Our service team will review your claim and email you within two business days with next steps.
- If your claim is approved, we’ll send your replacement parts and email you a tracking number once they ship.
- You don’t need to return the damaged part unless we ask you to.
Replacement parts are designed to be installed at home using your product manual.
If your equipment is out of warranty
Replacement parts are available for purchase. Submit a request using the same form, and we’ll send you pricing and a secure payment link.
Still need help?
If you have any questions about your claim or the form, reach out to our service team at [email protected]. We’re always happy to help.