How do I provide feedback about CENTR?Updated 2 months ago

We Value Your Feedback

Your feedback is essential to helping us improve CENTR. Whether you have suggestions for new features, thoughts on existing workouts, ideas for content improvements, or general observations about your experience, we want to hear from you. Your insights directly influence how we enhance the CENTR platform to better serve our community.

How to Submit Feedback

The best way to share your feedback with our team is through email:

• Email address: [email protected]
• Subject line: Include "Feedback" to help our team route your message appropriately
• Example subject: "Feedback: Suggestion for workout search feature" or "Feedback: Loved the new meal planning update"

You can send feedback anytime - our support team reviews all feedback submissions during business hours (Monday-Friday, 9 AM - 5 PM Pacific Time).

What Makes Good Feedback

To help us understand and act on your suggestions, effective feedback includes:

Be Specific

• Detailed descriptions: Instead of "The app needs improvement," try "It would be helpful to filter workouts by specific muscle groups"
• Concrete examples: Reference specific workouts, features, or experiences you're discussing
• Context: Explain when and where you encountered something worth mentioning

Be Constructive

• Focus on improvements: Frame feedback in terms of what would make your experience better
• Explain the impact: Help us understand how a change would benefit you and potentially other members
• Positive and negative: Both praise for what's working well and suggestions for improvements are valuable

Provide Context

• Your experience level: Are you a beginner or advanced user? This helps us understand perspective
• Your goals: What are you trying to achieve with CENTR?
• Platform details: Mention if you're using iOS, Android, or web, and your app version if relevant

Types of Feedback We Welcome

Feature Suggestions

Ideas for new functionality or improvements to existing features:

• App navigation enhancements
• New workout filters or search capabilities
• Meal planning improvements
• Progress tracking features
• Integration with other apps or devices
• Social or community features

Content Feedback

Thoughts on CENTR's workouts, recipes, programs, and other content:

• Workout difficulty or effectiveness
• Program structure and progression
• Recipe variety and dietary options
• Meditation and mindfulness content
• Educational articles and guides
• Trainer instruction clarity

User Experience Feedback

Observations about how the app works and feels:

• Navigation flow and ease of use
• Visual design and layout
• Performance and loading times
• Button placement and accessibility
• Onboarding experience for new members

Bug Reports vs. Feedback

Important distinction:

• Bugs (technical problems): App crashes, features not working, errors - email [email protected] with "Support" in subject for faster triage
• Feedback (suggestions/opinions): Ideas for improvements, content preferences, design thoughts - email with "Feedback" in subject

If you're unsure, err on the side of treating it as a support issue so our technical team can investigate quickly.

What Happens to Your Feedback

Review Process

When you submit feedback:

1. Receipt: Your email is received and logged in our feedback system
2. Review: Our team reviews feedback regularly to identify common themes and valuable suggestions
3. Analysis: Frequently mentioned ideas and impactful suggestions are prioritized
4. Discussion: Product teams evaluate feasibility, impact, and alignment with CENTR's vision
5. Implementation: Approved suggestions are added to our development roadmap

Response Expectations

Feedback submissions are handled differently from support requests:

• Acknowledgment: You may receive a thank-you confirmation that your feedback was received
• No detailed response: Unlike support tickets, we typically don't send individual replies to each feedback submission
• Volume considerations: We receive substantial feedback from our community and read every submission, but can't respond to each one personally
• Implementation updates: Watch for app updates and release notes - your suggestion might appear in a future version

Alternative Feedback Channels

App Store and Google Play Reviews

Public reviews on app stores also reach our team:

• Apple App Store: Leave a review on the CENTR app page
• Google Play Store: Rate and review on Google Play
• Impact: Public reviews influence potential new members and help us understand overall satisfaction
• Limitation: We can't respond directly or follow up with clarifying questions

For detailed feedback or suggestions you'd like us to discuss with you, email is preferable to app store reviews.

Social Media

While you can comment on our social media posts, this isn't the most effective way to submit formal feedback:

• Facebook, Instagram, Twitter: Good for quick reactions and public discussion
• Limitation: May be overlooked in high volume of comments
• Best use: Community engagement rather than formal product feedback

For feedback you want to ensure reaches our product team, email is the most reliable method.

Community Discussion

Connect with fellow CENTR members to discuss experiences and share tips:

• Private Facebook Group: Engage with other members about their experiences
• Community guidelines: See our community guidelines article for participation standards
• Peer insights: Other members may have tips, workarounds, or perspectives on features you're curious about

Remember that community discussions don't replace official feedback to CENTR - always email [email protected] to ensure your suggestions reach our product team.

Examples of Effective Feedback

Feature Request Example

Subject: Feedback: Workout reminder notifications

"I'd love to see customizable reminder notifications for scheduled workouts. Currently, I have to remember to check my plan each day. It would be helpful if I could set a notification for a specific time (like 6 AM) to remind me of my planned workout. This would help me stay consistent with my routine. I'm using the iOS app version 8.2."

This feedback is specific, explains the benefit, and includes relevant details.

Content Feedback Example

Subject: Feedback: More beginner-friendly strength workouts

"As a beginner (just started 3 weeks ago), I'm finding the intermediate strength workouts challenging to follow. The movements are clear, but the pace is fast for someone learning proper form. Could you add more beginner variations or slow-paced strength sessions? I love the yoga and HIIT beginner options - similar approach for strength would be amazing."

This explains the user's situation, identifies the issue, and suggests a solution.

User Experience Feedback

Subject: Feedback: Recipe search functionality

"The new recipe search feature is excellent! Being able to filter by dietary preference and cooking time has made meal planning so much easier. One additional filter I'd find useful is "make-ahead meals" for busy weeks when I need to prep in advance. Thanks for the recent improvements!"

This acknowledges what's working well and adds a constructive suggestion.

Feedback That Drives Change

Your feedback has real impact. Past member suggestions have resulted in:

• New workout filters and search capabilities
• Improved meal planning features
• Enhanced progress tracking
• Additional beginner-friendly content
• Performance improvements and bug fixes
• New program offerings

We're constantly evolving CENTR based on what our community needs and wants.

Following Up on Feedback

If you submitted feedback and want to add more information:

• Reference your original email: Reply to your feedback email if you sent one
• New details: If you discover additional context or examples, send a follow-up
• Changed opinion: It's fine to update your perspective as you use features more

When to Contact Support Instead

Use the regular support channel ([email protected] without "Feedback" in subject) for:

• Account issues or login problems
• Billing questions or refund requests
• Technical bugs or app crashes
• Missing content or features not working
• Order tracking for physical products
• Urgent issues requiring immediate assistance

These issues need direct support team intervention rather than product feedback routing.

Thank You for Your Input

Every piece of feedback helps us understand how to make CENTR better for our entire community. Whether you're sharing a small UI suggestion or a major feature idea, we appreciate you taking the time to help us improve.

The CENTR you use today has been shaped by feedback from members like you, and your continued input ensures we keep evolving in the right direction.

Contact Information

To submit feedback:

• Email: [email protected]
• Subject line: Include "Feedback" followed by a brief description
• Send anytime: We review feedback during business hours (Monday-Friday, 9 AM - 5 PM Pacific Time)

We look forward to hearing your thoughts and continuing to build a better CENTR experience together.