Watch for frayed cables, unusual noises, loose hardware, worn upholstery, and resistance in movement. Address issues promptly to prevent equipment failure and ensure safe operation.

<h3 id="quick-answer">Quick Answer</h3>Key signs include frayed or damaged cables, unusual grinding or clicking sounds, loose bolts or hardware, torn or excessively worn upholstery, and resistance or roughness in moving parts. Stop using equipment immediately if you notice safety concerns.<h3 id="critical-signs-stop-use-immediately">Critical Signs (Stop Use Immediately)</h3>Frayed or damaged cables:<ul><li>Visible cable strands separating or breaking</li><li>Rough spots or catches when running fingers along cable</li><li>Rust or corrosion weakening cable structure</li><li>Action: Stop use immediately. Contact service@centr.com for warranty claim or replacement.</li></ul>Structural damage:<ul><li>Cracks in frame, welds, or joints</li><li>Bent or warped frame members</li><li>Equipment wobbling or unstable despite level floor</li><li>Action: Do not use. Contact support immediately for safety evaluation.</li></ul>Broken or missing parts:<ul><li>Cracked pulleys or plastic components</li><li>Missing safety pins, locks, or catches</li><li>Broken adjustment mechanisms</li><li>Action: Do not use until repaired. Order replacement parts or contact support.</li></ul><h3 id="urgent-signs-address-within-days">Urgent Signs (Address Within Days)</h3>Early cable wear:<ul><li>Slight fraying at cable ends or connection points</li><li>Small rough spots developing</li><li>Minor rust spots on cable hardware</li><li>Action: Order replacement cables now. Equipment may still be safe for limited use but failure is imminent.</li></ul>Loose hardware:<ul><li>Bolts or screws that work loose despite tightening</li><li>Rattling sounds during use</li><li>Parts shifting or moving out of alignment</li><li>Action: Tighten all hardware. If looseness persists, replacement hardware may be needed.</li></ul>Torn upholstery with exposed foam:<ul><li>Tears that compromise padding integrity</li><li>Seams separating significantly</li><li>Padding detaching from frame</li><li>Action: Replace upholstery. Exposed foam degrades quickly and affects comfort/safety.</li></ul><h3 id="monitor-signs-plan-replacement-soon">Monitor Signs (Plan Replacement Soon)</h3>Performance changes:<ul><li>Increased resistance in cable movement</li><li>Pulleys rotating less smoothly</li><li>Adjustments not locking as securely</li><li>Weight stacks not moving smoothly</li><li>Action: Inspect and lubricate moving parts. If issues persist, component replacement may be needed.</li></ul>Unusual sounds:<ul><li>Clicking, popping, or grinding noises</li><li>Squeaking that doesn&apos;t resolve with lubrication</li><li>Sounds that worsen over time</li><li>Action: Identify source. May indicate wear in pulleys, cables, or bearings. Address before failure.</li></ul>Visible wear patterns:<ul><li>Upholstery thinning but not torn</li><li>Grip surfaces becoming smooth or slippery</li><li>Paint or coating wearing off high-contact areas</li><li>Weight stack guides showing wear marks</li><li>Action: Monitor closely. Plan replacement when wear affects function or safety.</li></ul><h3 id="normal-wear-vs-damage">Normal Wear vs. Damage</h3>Normal wear (expected over time):<ul><li>Minor surface scratches on frame</li><li>Slight color fading from sunlight</li><li>Grip surfaces showing use patterns</li><li>Upholstery showing age but intact</li><li>Action: Continue use. Replace when convenience or appearance dictates.</li></ul>Abnormal wear (indicates problem):<ul><li>Excessive wear in short time period</li><li>Wear patterns suggesting misalignment</li><li>One side wearing faster than other</li><li>Material breakdown (cracking, flaking)</li><li>Action: Investigate cause. May indicate incorrect use, weight limit exceeded, or manufacturing defect.</li></ul><h3 id="component-lifespan-expectations">Component Lifespan Expectations</h3>Cables: Typically 2+ years with regular use. Inspect regularly and replace at first sign of fraying.Upholstery: 3-5 years depending on use frequency. Sweat and body oils accelerate wear.Pulleys and bearings: 5+ years with proper maintenance. Lubrication extends life.Frame structure: 10+ years or equipment lifetime with proper care.<h3 id="when-to-repair-vs-replace">When to Repair vs. Replace</h3>Repair if:<ul><li>Single component failing (cable, pulley, pad)</li><li>Equipment otherwise in good condition</li><li>Parts readily available and cost-effective</li><li>Frame and structure sound</li></ul>Consider replacing if:<ul><li>Multiple major components failing simultaneously</li><li>Frame or structural damage present</li><li>Equipment has exceeded expected lifespan</li><li>Repair costs approach replacement cost</li></ul><h3 id="preventive-replacement">Preventive Replacement</h3>Replace these proactively to avoid failure:<ul><li>Cables showing early wear: Don&apos;t wait for complete failure</li><li>Worn upholstery: Replace before tears expose foam</li><li>Noisy pulleys: Replace before they seize or break</li></ul><h3 id="warranty-coverage">Warranty Coverage</h3>Your equipment has a 1-year residential use warranty covering manufacturing defects. Cables and parts failing from normal use within the warranty period may be covered. For warranty claims, contact service@centr.com with:<ul><li>Serial number and purchase date</li><li>Photos of damage or wear</li><li>Description of issue</li></ul><h3 id="product-specific-guidance">Product-Specific Guidance</h3>For component diagrams and model-specific wear indicators, search the help center for your product manual. Manuals show exactly what to inspect and when replacement is recommended.<h3 id="still-need-help">Still Need Help?</h3>Need help diagnosing an issue or determining if maintenance is needed? Contact service@centr.com or call 714-738-1729 with photos and a description of what you&apos;re observing.

What are signs my equipment needs maintenance or replacement?

Learn how to identify fraying on fitness equipment, assess safety concerns, and get warranty replacement for frayed cables, straps, and bands.

<h3 id="immediate-safety-check">Immediate Safety Check</h3>If you notice fraying on any cables, straps, or bands on your CENTR equipment, it&apos;s important to assess the situation promptly. Fraying can range from minor surface wear to significant damage that affects safety and performance.Stop using the equipment immediately if:<ul><li>Fraying has exposed inner cable wires or core fibers</li><li>The frayed area spans more than an inch or affects multiple strands</li><li>You notice the cable or strap feels weak or compromised</li><li>The equipment makes unusual sounds or doesn&apos;t function smoothly</li><li>There are visible breaks or splits in the material</li></ul><h3 id="understanding-fraying-vs-normal-wear">Understanding Fraying vs. Normal Wear</h3>Minor Surface Wear (May Be Normal):<ul><li>Light surface fuzzing on fabric straps after regular use</li><li>Small cosmetic fraying that doesn&apos;t expose inner materials</li><li>Minor wear on padding or protective sleeves (not structural cables)</li><li>Surface scratches or scuffs that don&apos;t affect function</li></ul>This type of wear typically develops over time with normal use and may not require immediate replacement.Safety-Critical Fraying (Requires Replacement):<ul><li>Cable fraying: Any fraying on steel cables that exposes inner wire strands</li><li>Strap deterioration: Frayed edges or splits that weaken the strap&apos;s integrity</li><li>Broken strands: Individual cable wires or fabric fibers visibly broken</li><li>Deep fraying: Wear that penetrates through protective coating to core material</li><li>Attachment point damage: Fraying near connection points, handles, or clips</li></ul>This type of fraying affects the structural integrity of your equipment and requires prompt attention.<h3 id="what-causes-fraying">What Causes Fraying?</h3>Common causes based on warranty claims:<ul><li>Normal wear over time: Regular use causes gradual wear on cables and straps (typically after 2+ years)</li><li>Friction points: Areas where cables pass through pulleys or contact frame edges</li><li>Manufacturing defects: Cables or straps with quality issues may fray prematurely (within first year)</li><li>Improper setup: Incorrect cable routing can cause excessive friction</li><li>Overloading: Exceeding weight limits accelerates cable wear</li><li>Environmental factors: Outdoor use, moisture, or extreme temperatures (not covered by warranty)</li></ul><h3 id="warranty-coverage-for-frayed-equipment">Warranty Coverage for Frayed Equipment</h3>CENTR provides warranty coverage for equipment parts, including cables and straps, depending on your purchase date:Within 1 Year of Purchase (Under Warranty):<ul><li>&#x2705; Free replacement parts for frayed cables, straps, and bands</li><li>&#x2705; Covered if fraying is due to manufacturing defect or normal use</li><li>&#x2705; Free shipping for purchases within 2 years</li><li>&#x2705; Typical shipping cost of $15-$20 for purchases 1-2 years old</li></ul>1-2 Years from Purchase (Extended Courtesy):<ul><li>&#x2705; Free replacement parts</li><li>&#x274C; Customer pays shipping ($15-$20 typical)</li></ul>Over 2 Years from Purchase:<ul><li>Replacement parts available for purchase</li><li>Common pricing: Cables $20-$40 each, Straps $20 each</li><li>Shipping additional</li></ul>Not Covered by Warranty:<ul><li>Fraying from misuse, exceeding weight limits, or improper installation</li><li>Equipment used outdoors (unless rated for outdoor use)</li><li>Damage from modifications or unauthorized repairs</li><li>Normal wear and tear after expected lifespan (typically 2+ years)</li></ul><h3 id="how-to-get-replacement-for-frayed-equipment">How to Get Replacement for Frayed Equipment</h3>Step 1: Stop Using the EquipmentFor your safety, discontinue use of any equipment with structural fraying until it&apos;s been evaluated or replaced. Continue using only if the fraying is purely cosmetic and doesn&apos;t affect function or safety.Step 2: Document the FrayingTake clear photos showing:<ul><li>Close-up of the frayed area (2-3 different angles)</li><li>Full view showing where the fraying is located on the equipment</li><li>Any exposed wires, broken strands, or splits</li><li>The serial number sticker on your equipment</li></ul>Step 3: Gather Required InformationBefore contacting support, have ready:<ul><li>Equipment model (FT2, M5, Centr Home Gym, etc.)</li><li>Serial number (usually on main frame)</li><li>Purchase date or proof of purchase</li><li>Photos of the fraying</li><li>Description: Which part is frayed (upper cable, strap, band, etc.)</li><li>Your shipping address and phone number</li></ul>Step 4: Contact CENTR SupportEmail: service@centr.comSubject line: &quot;Warranty Claim - Frayed [Part Name]&quot;Include all photos and information from Step 3 in your email.Step 5: Warranty VerificationThe support team will verify:<ul><li>Your purchase date against warranty period</li><li>Serial number validity</li><li>Nature of fraying (covered vs. normal wear)</li><li>Whether shipping is free or if you&apos;ll need to pay ($15-$20)</li></ul>You&apos;ll receive verification within 1-2 business days.Step 6: Replacement ShipmentOnce approved:<ul><li>Confirmation number provided (example: &quot;SO#161021&quot;)</li><li>Parts ship within 1-2 weeks</li><li>Tracking number sent via email</li><li>No need to return the frayed part (unless specifically requested)</li><li>Standard delivery: 5-7 business days after shipment</li></ul>Total timeline: Approximately 2-3 weeks from initial contact to delivery.<h3 id="common-questions-about-frayed-equipment">Common Questions About Frayed Equipment</h3>Q: Is it safe to keep using equipment with minor fraying?A: If the fraying is purely cosmetic (surface wear on padding or minor strap fuzzing) and doesn&apos;t expose core materials or affect function, you may continue using carefully. However, if fraying exposes cable wires, weakens straps, or affects performance, stop using immediately. When in doubt, contact support for evaluation.Q: How long should cables and straps last before fraying?A: With normal residential use and proper care, cables and straps typically last 2+ years before showing significant wear. Fraying within the first year usually indicates a manufacturing defect covered by warranty. Fraying after 2+ years is often considered normal wear.Q: Do I need to return the frayed part?A: No, you typically don&apos;t need to return frayed parts unless specifically requested by support. Keep the damaged part until your replacement arrives in case additional photos or information are needed.Q: What if the same part keeps fraying repeatedly?A: Contact support and disclose the history: &quot;This is the second/third time this cable has frayed.&quot; Provide dates of previous replacements if known. Repeated failures may indicate improper installation, exceeding weight limits, or a design issue requiring manager review.Q: Can I prevent fraying?<ul><li>Inspect cables and straps regularly (monthly recommended)</li><li>Ensure proper cable routing and alignment</li><li>Keep pulleys and contact points clean and lubricated (if applicable)</li><li>Stay within equipment weight limits</li><li>Avoid outdoor use unless equipment is rated for it</li><li>Store equipment in climate-controlled space</li></ul><h3 id="when-fraying-isnt-covered-by-warranty">When Fraying Isn&apos;t Covered by Warranty</h3>If your equipment is outside the warranty period or the fraying is due to factors not covered by warranty, replacement parts are still available for purchase:<ul><li>Cables: $20-$40 each (varies by model)</li><li>Straps: $20 each</li><li>Bands: Contact for pricing</li><li>Shipping: $15-$20 additional</li></ul>Contact service@centr.com with your model and part description for an exact quote.<h3 id="need-help-now">Need Help Now?</h3>If you&apos;re unsure about the severity of fraying or need immediate guidance:Email: service@centr.com (recommended - include photos) Phone: 714-738-1729 (Monday-Friday, Pacific Time)Include your equipment model, serial number, and photos of the fraying for fastest service. The support team will evaluate the situation and guide you through the appropriate next steps.<h3 id="important-safety-reminder">Important Safety Reminder</h3>Frayed cables and straps can fail suddenly during use, potentially causing injury or equipment damage. If you notice fraying that exposes structural materials or affects the integrity of cables and straps, stop using the equipment immediately and contact support. Your safety is the top priority.

My equipment bands/straps are fraying. What should I do?

Understand when damaged equipment is safe to continue using versus when you should stop immediately, and learn how to get damaged equipment evaluated or replaced.

<h3 id="quick-answer-when-in-doubt-stop-using-it">Quick Answer: When in Doubt, Stop Using It</h3>If you have any concerns about damage to your fitness equipment, the safest approach is to stop using it until you can have it evaluated by CENTR support. Damaged equipment can fail unexpectedly during use, potentially causing injury.Stop using equipment immediately if you notice:<ul><li>Frayed or broken cables with exposed wire strands</li><li>Cracked or split structural components (frame, brackets, pulleys)</li><li>Loose parts that cannot be tightened securely</li><li>Unusual sounds during use (grinding, popping, snapping)</li><li>Equipment that doesn&apos;t move smoothly or binds during use</li><li>Visible damage to weight stacks, pins, or safety mechanisms</li><li>Any damage that affects stability or load-bearing capacity</li></ul><h3 id="types-of-damage-and-safety-risks">Types of Damage and Safety Risks</h3>High-Risk Damage (Stop Using Immediately):1. Cable and Strap Damage<ul><li>Frayed cables with exposed wire strands: Can snap suddenly under tension, causing rapid equipment movement and potential injury</li><li>Split or torn straps: May fail during use, especially under load</li><li>Damage near attachment points: High stress areas that can fail catastrophically</li></ul>Safety Risk: Cable or strap failure releases stored energy suddenly, causing equipment to move unpredictably and potentially striking the user or causing loss of control.2. Structural Damage<ul><li>Cracked frame members or welds: Compromises overall equipment stability</li><li>Broken brackets or mounting hardware: Parts may detach during use</li><li>Damaged pulleys with chips or cracks: Can jam or shatter under load</li></ul>Safety Risk: Structural failure can cause equipment collapse, weight stack falls, or sudden release of tension.3. Weight Stack and Safety Mechanism Damage<ul><li>Bent or damaged selector pins: May not engage properly, causing weight stack to fall</li><li>Cracked weight plates: Can break apart during use</li><li>Damaged safety stops or catches: May not prevent over-travel</li></ul>Safety Risk: Free-falling weight stacks or broken weight plates pose serious crushing and impact injury risk.Moderate-Risk Damage (Evaluate Before Continuing):4. Functional Component Damage<ul><li>Worn or damaged padding: Compressed foam that&apos;s torn or separated</li><li>Loose bolts or fasteners: Parts that can be tightened but keep coming loose</li><li>Bent adjustment handles: Still functional but compromised</li><li>Scratched or dented non-structural parts: Cosmetic damage that may have sharp edges</li></ul>Safety Risk: While not immediately catastrophic, these issues can worsen over time, affect proper equipment use, or cause minor injuries (cuts, pinching).Low-Risk Damage (Generally Safe to Continue):5. Cosmetic Damage Only<ul><li>Paint chips or scratches on non-structural surfaces</li><li>Surface rust that hasn&apos;t penetrated structural components</li><li>Faded decals or worn grip surfaces (if grip is still functional)</li><li>Minor dents in covers or shrouds that don&apos;t affect function</li></ul>Safety Risk: Minimal to none if damage is purely cosmetic and doesn&apos;t affect equipment function, stability, or create sharp edges.<h3 id="how-to-assess-damage-severity">How to Assess Damage Severity</h3>If you&apos;re unsure whether damage is safe, follow this assessment process:Step 1: Visual Inspection<ul><li>Look for cracks, fraying, bending, or breaking in any component</li><li>Check all cables and straps their full length</li><li>Inspect connection points, pulleys, and pivot points</li><li>Examine weight stacks and selector pins</li><li>Look for any loose or missing hardware</li></ul>Step 2: Functional Test (Without Load)<ul><li>Move equipment through its full range of motion without weight/resistance</li><li>Listen for unusual sounds (grinding, clicking, scraping)</li><li>Feel for rough spots, binding, or irregular movement</li><li>Check that all adjustments work properly and lock securely</li></ul>Step 3: Stability Check<ul><li>Ensure equipment sits level and doesn&apos;t rock</li><li>Check that all bolted connections are tight</li><li>Verify weight stacks move up and down smoothly without binding</li><li>Confirm safety stops and catches engage properly</li></ul>If any test reveals concerns, do NOT proceed to load testing. Contact support instead.<h3 id="when-damage-occurs-during-use">When Damage Occurs During Use</h3>If equipment breaks or becomes damaged while you&apos;re using it:1. Stop Exercise Immediately<ul><li>Release tension gradually if possible (don&apos;t let weight drop)</li><li>Step away from equipment carefully</li><li>Ensure the area is safe for others</li></ul>2. Assess for Injuries<ul><li>Check yourself and anyone nearby for injuries</li><li>Seek medical attention if needed</li><li>Document any injuries (photos, written description)</li></ul>3. Secure the Equipment<ul><li>Mark equipment as &quot;out of service&quot; if in commercial setting</li><li>Keep damaged parts if they&apos;ve broken off</li><li>Don&apos;t attempt temporary repairs</li><li>Prevent others from using damaged equipment</li></ul>4. Document the IncidentTake photos showing:<ul><li>The damaged component (close-up and context views)</li><li>Equipment serial number</li><li>Surrounding area and any other damage</li><li>What you were doing when failure occurred (approximate weight/resistance if known)</li></ul>5. Report to CENTR Support Immediately<ul><li>Email: service@centr.com (include photos)</li><li>Phone: 714-738-1729 (Monday-Friday, Pacific Time)</li><li>Subject: &quot;Equipment Failure During Use - [Model Name]&quot;</li></ul>Provide: Date/time of incident, description of what happened, injuries (if any), photos, serial number, purchase date.<h3 id="getting-damaged-equipment-evaluated-or-replaced">Getting Damaged Equipment Evaluated or Replaced</h3>Warranty Coverage for Damaged EquipmentCENTR&apos;s warranty covers manufacturing defects and quality issues with parts:Covered Under Warranty (Within 1 Year):<ul><li>Broken cables, frayed cables, split cables (not from misuse)</li><li>Defective straps, handles, pulleys, brackets</li><li>Malfunctioning components</li><li>Missing O-rings, protective covers, hardware</li><li>Weight components with manufacturing defects</li><li>Equipment damaged during shipping</li></ul>Not Covered by Warranty:<ul><li>Damage from misuse, abuse, or exceeding weight limits</li><li>Equipment modifications or unauthorized repairs</li><li>Damage from drops, impacts, or accidents</li><li>Equipment used outdoors (unless rated for outdoor use)</li><li>Normal wear and tear after expected lifespan</li><li>Cosmetic damage that doesn&apos;t affect function</li><li>Lost or stolen parts</li></ul>Evaluation ProcessTo get your damaged equipment evaluated:1. Contact Support with Complete Information:<ul><li>Equipment model and serial number</li><li>Purchase date and proof of purchase</li><li>Detailed description of damage</li><li>Photos of damage from multiple angles</li><li>How damage occurred (if known)</li><li>Your shipping address and phone number</li></ul>2. Support Will Determine:<ul><li>Whether damage is covered under warranty</li><li>If replacement parts are needed or full equipment inspection required</li><li>Timeline for replacement (in-warranty: 1-2 weeks typical)</li><li>Whether shipping is free (within 2 years) or costs $15-$20</li></ul>3. Resolution Options:If covered under warranty:<ul><li>Free replacement parts shipped to you</li><li>Confirmation number provided (example: SO#161021)</li><li>No return of damaged parts required (unless requested)</li><li>Total timeline: 2-3 weeks from initial contact to delivery</li></ul>If not covered by warranty:<ul><li>Replacement parts available for purchase</li><li>Pricing: Cables $20-$40, Straps $20, plus shipping</li><li>Support provides quote before you commit</li></ul>If damage is beyond repair:<ul><li>Support will discuss options based on your situation</li><li>Manager review may be required for exceptional circumstances</li></ul><h3 id="common-questions-about-damaged-equipment-safety">Common Questions About Damaged Equipment Safety</h3>Q: Can I continue using my equipment if damage is small?A: It depends on the type and location of damage. Cosmetic damage (scratches, paint chips) is generally safe. Structural damage (cables, frame, pulleys, weight stack) should be evaluated before continuing use. When in doubt, contact support with photos.Q: What if my equipment is slightly damaged but still works?A: Equipment that &quot;still works&quot; may not be safe. Frayed cables can snap suddenly, cracked frames can collapse unexpectedly, and damaged pulleys can jam. Have it evaluated rather than risk injury. Support can tell you if it&apos;s safe to continue using while waiting for parts.Q: Is cosmetic damage covered by warranty?A: Generally no. Warranty covers manufacturing defects and functional damage, not cosmetic issues (scratches, dents, paint chips) that don&apos;t affect safety or performance. However, shipping damage is covered if reported within 7 days with photos of damaged packaging and contents.Q: What if I&apos;m not sure if damage affects safety?A: Contact support with detailed photos. They can evaluate whether damage is purely cosmetic or affects safety and function. Include photos from multiple angles showing both close-up damage and overall context. This evaluation is free regardless of warranty status.Q: Can I repair damaged equipment myself?A: Do NOT attempt DIY repairs on structural or safety-critical components. Unauthorized repairs or modifications void your warranty and may create unsafe conditions. ONLY tighten loose bolts or make adjustments using equipment&apos;s designed adjustment mechanisms. For anything else, contact support for proper replacement parts.Q: What if the same part keeps breaking?A: Repeated failures require manager review. Contact support and disclose: &quot;This is the [second/third] time this part has broken.&quot; This may indicate improper installation, equipment exceeding its design limits, or a design issue requiring upgraded replacement or additional support.<h3 id="liability-and-injury-prevention">Liability and Injury Prevention</h3>Important Legal and Safety Notice:Using equipment you know to be damaged may affect warranty coverage and liability in case of injury. If you&apos;re aware of damage and continue using equipment against safety guidance, you assume responsibility for any resulting injuries or further damage.Always prioritize safety:<ul><li>Stop using equipment at first sign of safety-critical damage</li><li>Get professional evaluation before continuing use</li><li>Follow support recommendations for repairs or replacement</li><li>Document all damage and communications about equipment issues</li><li>Don&apos;t let others use equipment you know to be damaged</li></ul><h3 id="contact-centr-support-for-evaluation">Contact CENTR Support for Evaluation</h3>If you have any concerns about damaged equipment:Email: service@centr.com (recommended - include photos) Phone: 714-738-1729 (Monday-Friday, Pacific Time)Include in your message:<ul><li>Equipment model and serial number</li><li>Photos of damage (multiple angles)</li><li>Purchase date</li><li>Description of damage and how it occurred</li><li>Your assessment: Does it affect safety or just cosmetics?</li></ul>The support team will evaluate your situation and provide guidance on whether equipment is safe to use and what steps to take next.<h3 id="final-safety-reminder">Final Safety Reminder</h3>Fitness equipment under load stores significant energy. Failure of cables, frames, or weight stacks can release this energy suddenly, causing serious injury. When equipment is damaged:<ul><li>Don&apos;t guess whether it&apos;s safe - get professional evaluation</li><li>Don&apos;t delay - small damage can worsen rapidly under load</li><li>Don&apos;t improvise repairs - use proper replacement parts</li><li>Don&apos;t continue using if you have safety concerns</li></ul>Your safety is more important than a workout. When in doubt, stop using damaged equipment and contact CENTR support for evaluation.

Is my equipment safe to use if it's damaged?

Learn the immediate safety steps to take when equipment fails, how to document the incident, and how to report it to CENTR for warranty replacement.

<h3 id="immediate-safety-steps">Immediate Safety Steps</h3>If your fitness equipment breaks, cracks, or fails while you&apos;re using it, follow these safety steps immediately:1. Stop Exercise Immediately<ul><li>Release tension gradually if safely possible (don&apos;t let weights drop freely)</li><li>Step away from the equipment carefully</li><li>Ensure the area is safe for you and others nearby</li><li>Do not attempt to continue using the equipment</li></ul>2. Check for Injuries<ul><li>Assess yourself for any injuries, even minor ones</li><li>Check anyone else nearby who might have been affected</li><li>Seek medical attention if needed - don&apos;t delay if injuries are serious</li><li>Document any injuries with photos and written notes</li></ul>3. Secure the Equipment<ul><li>If in a commercial or shared setting, mark equipment as &quot;out of service&quot;</li><li>Keep any broken parts that detached - don&apos;t dispose of them</li><li>Don&apos;t attempt to fix or temporarily repair the equipment</li><li>Prevent others from using the damaged equipment</li><li>If equipment is unstable or unsafe, move it to a safe location or rope off the area</li></ul><h3 id="document-the-equipment-failure">Document the Equipment Failure</h3>Thorough documentation helps CENTR support process your warranty claim quickly and understand what happened:Take Photos Showing:<ul><li>The broken component: Close-up photos from 2-3 angles showing the failure point</li><li>Overall context: Wide shot showing where the broken part is located on the equipment</li><li>Serial number: Photo of the serial number sticker on your equipment (usually on main frame)</li><li>Any detached parts: Parts that broke off, arranged to show how they connect</li><li>Surrounding damage: Any other equipment damage caused by the failure</li><li>Package damage (if recent delivery): If equipment arrived within the last 7 days, also photograph the shipping box</li></ul>Write Down Details:<ul><li>Date and time the equipment broke</li><li>What exercise you were doing when it failed</li><li>Approximate weight or resistance being used</li><li>What happened: Did it snap? crack? come apart? make a sound first?</li><li>Any warning signs beforehand (unusual sounds, rough movement, visible wear)</li><li>How long you&apos;ve had the equipment and how often you use it</li><li>Any injuries that occurred</li></ul>This information helps support determine whether the failure was due to manufacturing defect (covered by warranty) or other factors.<h3 id="report-to-centr-support-immediately">Report to CENTR Support Immediately</h3>Contact CENTR support as soon as possible after the equipment breaks:Email (Recommended): service@centr.comSubject line: &quot;Equipment Failure During Use - [Your Equipment Model]&quot;Include in your email:<ul><li>Your name and order number (if known)</li><li>Equipment model (FT2, M5, Centr Home Gym, etc.)</li><li>Serial number (from photo or sticker on equipment)</li><li>Purchase date or proof of purchase attached</li><li>Detailed description of what happened (when, what you were doing, how it broke)</li><li>All photos you took of the damage</li><li>Any injuries that occurred</li><li>Your shipping address and phone number</li></ul>Phone: 714-738-1729 (Monday-Friday, Pacific Time)Phone is useful for urgent situations or if you need immediate guidance, but you&apos;ll still need to email photos and documentation.<h3 id="what-happens-next-warranty-claim-process">What Happens Next: Warranty Claim Process</h3>Step 1: Initial Response (Within 1-2 Business Days)CENTR support will:<ul><li>Acknowledge receipt of your report</li><li>Review your photos and description</li><li>May ask for additional information or photos</li><li>Begin investigating the cause of failure</li></ul>Step 2: Warranty VerificationSupport will determine:<ul><li>Purchase date validity: Is equipment within 1-year warranty period?</li><li>Nature of failure: Manufacturing defect vs. misuse/accident</li><li>Coverage determination: What warranty covers in this situation</li><li>Shipping costs: Free if within 2 years, or $15-$20 if 1-2 years old</li></ul>What&apos;s Typically Covered (Within 1 Year):<ul><li>Cable failures (snapped, frayed to breaking point)</li><li>Broken brackets, pulleys, or mounting hardware</li><li>Cracked or failed structural components</li><li>Defective welds or joints that failed</li><li>Weight stack components that broke</li><li>Any part that failed due to manufacturing defect during normal use</li></ul>What&apos;s NOT Covered:<ul><li>Failures from exceeding equipment weight/load limits</li><li>Damage from drops, impacts, or accidents</li><li>Equipment modified or repaired improperly</li><li>Normal wear and tear (typically after 2+ years)</li><li>Equipment used outdoors (unless rated for it)</li><li>Misuse or abuse</li></ul>Step 3: Resolution (If Covered by Warranty)Once your claim is approved:<ul><li>Confirmation number provided (example: &quot;SO#161021&quot;)</li><li>Replacement part(s) will be shipped</li><li>Timeline: Parts ship within 1-2 weeks</li><li>Tracking number sent via email when shipped</li><li>Delivery: 5-7 business days after shipment</li><li>You typically do NOT need to return broken parts (unless specifically requested)</li></ul>Total Timeline: Approximately 2-3 weeks from reporting to receiving replacement parts.Shipping Costs:<ul><li>Within 2 years of purchase: Free parts + free shipping (courtesy policy)</li><li>1-2 years old: Free parts, you pay shipping ($15-$20)</li><li>Over 2 years (out of warranty): Parts available for purchase (cables $20-$40, straps $20, plus shipping)</li></ul><h3 id="if-equipment-breaks-during-warranty-period">If Equipment Breaks During Warranty Period</h3>Recent Purchase (Within 30 Days):If equipment breaks shortly after delivery, also consider:<ul><li>Shipping damage: May have been damaged in transit even if box looked OK</li><li>Missing parts: Incomplete assembly can cause premature failure</li><li>Factory defect: Clear manufacturing quality issue</li></ul>Report within 30 days for fastest resolution. Include photos of the shipping box if you still have it.Within First Year:Most equipment failures within the first year indicate manufacturing defects and are covered by warranty. Be prepared to provide:<ul><li>Proof of purchase</li><li>Serial number</li><li>Description of normal use (confirm you didn&apos;t exceed weight limits)</li></ul>After 1 Year (Out of Warranty):Equipment failures after the warranty period may still be resolved:<ul><li>Replacement parts are available for purchase</li><li>Support will quote you: part cost + shipping</li><li>Typical costs: Cables $20-$40 each, Straps $20, Brackets vary</li><li>You can choose whether to repair or replace equipment</li></ul><h3 id="common-scenarios-and-what-to-expect">Common Scenarios and What to Expect</h3>Scenario 1: Cable Snapped During Exercise<ul><li>Typical cause: Manufacturing defect (if within 1 year), normal wear (if 2+ years)</li><li>Warranty: Usually covered within first year</li><li>Resolution: Replacement cable shipped, installation typically straightforward</li><li>Timeline: 2-3 weeks</li></ul>Scenario 2: Pulley Cracked or Shattered<ul><li>Typical cause: Material defect or impact</li><li>Warranty: Covered if defect, not covered if impact/drop damage</li><li>Resolution: Replacement pulley assembly shipped</li><li>Timeline: 2-3 weeks</li></ul>Scenario 3: Frame Bracket Broke<ul><li>Typical cause: Weld failure, material defect, or overloading</li><li>Warranty: Covered if material/weld defect, may not cover if exceeded weight limits</li><li>Resolution: Replacement bracket or frame section shipped</li><li>Timeline: 2-3 weeks, may require more complex installation</li></ul>Scenario 4: Seat or Pad Failed<ul><li>Typical cause: Attachment point failure or material defect</li><li>Warranty: Usually covered if structural failure, not if just worn padding</li><li>Resolution: Replacement seat assembly shipped</li><li>Timeline: 2-3 weeks</li></ul><h3 id="common-questions-about-equipment-failures">Common Questions About Equipment Failures</h3>Q: Am I liable if equipment breaks and causes injury?A: If you were using equipment properly within its design limits and it failed due to defect, you are not liable. However, document everything thoroughly and report to CENTR immediately. If injuries are serious, you may want to consult legal counsel. Keep all documentation including warranty terms, support communications, and medical records.Q: Will CENTR cover medical bills if equipment failure causes injury?A: Contact CENTR support to discuss your specific situation. Provide full documentation of the incident and injuries. Resolution depends on circumstances and cause of failure. This is handled case-by-case with management review.Q: Do I need to return the broken equipment for warranty?A: Typically no. CENTR usually sends replacement parts without requiring return of broken parts, unless specifically requested by support for analysis. Keep broken parts until your replacement arrives and is working properly.Q: What if the same part breaks multiple times?A: Definitely report this to support: &quot;This is the second/third time this part has broken.&quot; Repeated failures trigger manager review and may indicate need for upgraded component, improper installation guidance, or that equipment is being used beyond its design specifications. Be honest about usage patterns.Q: Can I get expedited shipping for broken equipment?A: Standard shipping (5-7 business days after parts ship) is included. Expedited shipping may be available in urgent cases with manager approval and possible additional cost. Explain your situation to support and they&apos;ll escalate if appropriate.Q: What if I can&apos;t find my proof of purchase?A: Provide the serial number from your equipment. Serial numbers often allow support to verify warranty period: &quot;Based on your serial number, your unit is covered.&quot; If you remember approximate purchase date or where you bought it, include that information too.Q: Can I temporarily repair equipment while waiting for parts?A: Do NOT attempt temporary repairs on structural or safety-critical components. Temporary fixes can:<ul><li>Void your warranty</li><li>Create additional safety hazards</li><li>Cause more damage</li><li>Increase liability if further failure occurs</li></ul>Wait for proper replacement parts from CENTR. If you need to continue training, find alternative exercises that don&apos;t use the damaged equipment.<h3 id="preventing-future-equipment-failures">Preventing Future Equipment Failures</h3>While some failures are unavoidable manufacturing defects, you can reduce risk:<ul><li>Regular inspections: Check cables, connections, and moving parts monthly</li><li>Stay within limits: Don&apos;t exceed equipment&apos;s rated weight capacity</li><li>Proper use: Follow exercise instructions and equipment guidelines</li><li>Appropriate environment: Keep equipment indoors in climate-controlled space</li><li>Maintenance: Keep moving parts clean and properly lubricated (if applicable)</li><li>Early reporting: Report unusual sounds or rough operation before failure occurs</li></ul><h3 id="contact-centr-support">Contact CENTR Support</h3>For equipment failures, contact support immediately:Email: service@centr.com Phone: 714-738-1729 (Monday-Friday, Pacific Time)In your message include:<ul><li>&quot;Equipment Failure During Use&quot; in subject line</li><li>Equipment model and serial number</li><li>Photos of damage (multiple angles)</li><li>Purchase date or proof of purchase</li><li>Detailed description of failure incident</li><li>Any injuries that occurred</li><li>Your contact information and shipping address</li></ul>The support team will guide you through the warranty claim process and get replacement parts shipped as quickly as possible.<h3 id="important-safety-reminder">Important Safety Reminder</h3>Do not continue using equipment after failure. Even if it seems to still work partially, damaged equipment is unpredictable and dangerous. Wait for proper replacement parts and professional evaluation before resuming use. Your safety is more important than continuing your workout.

Troubleshooting

What are signs my equipment needs maintenance or replacement?

My equipment bands/straps are fraying. What should I do?

Is my equipment safe to use if it's damaged?

What should I do if my equipment breaks during use?