Contact CENTR support via email at hello@centr.com or through the in-app Help button for assistance with your account, technical issues, or billing questions.

<h3 id="ways-to-contact-centr-support">Ways to Contact CENTR Support</h3><p>Our support team is ready to help with any questions about your account, subscription, technical issues, or physical product orders. We offer multiple ways to reach us, with email being the primary and fastest method for most inquiries.</p><h3 id="email-support">Email Support</h3><p>Email is the most reliable way to contact our support team:</p><ul><li><strong>Email address:</strong> hello@centr.com</li><li><strong>Response time:</strong> You&apos;ll receive an acknowledgment within 24 hours, with a resolution or detailed update within 24-48 hours</li><li><strong>Best for:</strong> Account issues, subscription questions, billing inquiries, technical problems, order tracking, refund requests, and general questions</li><li><strong>Available:</strong> Send your email anytime - we&apos;ll respond during business hours</li></ul><p>When emailing support, the more details you provide upfront, the faster we can resolve your issue.</p><h3 id="in-app-support">In-App Support</h3><p>If you&apos;re using the CENTR app, you can contact support directly through the app:</p><ol><li>Open the CENTR app on your device</li><li>Navigate to your Profile section</li><li>Look for the &quot;Help&quot; button</li><li>Tap to send a message directly to our support team</li></ol><p>This method automatically includes your account information, which can speed up the resolution process.</p><h3 id="what-we-dont-offer">What We Don&apos;t Offer</h3><p><strong>Phone Support:</strong> We do not currently offer phone support. All inquiries should be submitted via email at hello@centr.com or through the in-app Help button. Our team will respond to your query within 24-48 hours.</p><h3 id="before-contacting-support">Before Contacting Support</h3><p>You can often get faster answers by checking these self-service resources first:</p><ol><li><strong>Search this Help Center:</strong> Use the search bar to find articles about common issues - many questions have instant answers available</li><li><strong>Check your account settings:</strong> For subscription information, billing history, and account details, log into your account at centr.com or in the app</li><li><strong>Try basic troubleshooting:</strong> For technical issues, try force-closing the app, restarting your device, or checking for app updates</li><li><strong>Review your email:</strong> Check for confirmation emails about orders, subscriptions, or password resets - they may already contain the information you need</li></ol><p>If you&apos;ve checked these resources and still need help, we&apos;re here for you.</p><h3 id="what-to-include-in-your-support-request">What to Include in Your Support Request</h3><p>To help us resolve your issue quickly, please include:</p><ul><li><strong>Your account email address:</strong> The email you used to sign up for CENTR</li><li><strong>Clear description of the issue:</strong> What&apos;s happening? What were you trying to do?</li><li><strong>For technical issues:</strong> Device type and OS version (e.g., iPhone 15 Pro, iOS 17.2 or Pixel 10, Android 16), app version (found in Settings), and when the issue started</li><li><strong>Screenshots or error messages:</strong> Visual information helps us diagnose problems faster</li><li><strong>Steps you&apos;ve already tried:</strong> Let us know what troubleshooting you&apos;ve attempted so we don&apos;t suggest the same steps</li><li><strong>For order issues:</strong> Order number, product name, and specific concern</li><li><strong>For billing issues:</strong> Transaction date, amount charged, and where you subscribed (Apple App Store, Google Play, or centr.com)</li></ul><p>The more context you provide, the faster we can help resolve your issue.</p><h3 id="platform-specific-support">Platform-Specific Support</h3><p>Some issues need to be handled directly with the platform where you made your purchase:</p><h4 id="apple-app-store-billing-issues">Apple App Store Billing Issues</h4><p>If you subscribed through the Apple App Store (iPhone or iPad) and have billing questions, refund requests, or payment issues:</p><ul><li>Visit reportaproblem.apple.com</li><li>Sign in with your Apple ID</li><li>Find your CENTR subscription transaction</li><li>Request a refund or report a billing problem</li></ul><p>Apple controls all billing for App Store subscriptions. We can&apos;t process refunds or modify billing for Apple subscriptions, but we&apos;re happy to guide you through the Apple process if needed.</p><h4 id="google-play-store-billing-issues">Google Play Store Billing Issues</h4><p>If you subscribed through Google Play (Android device) and have billing questions, refund requests, or payment issues:</p><ul><li>Visit play.google.com/store/account</li><li>Sign in with your Google account</li><li>Go to &quot;Subscriptions&quot;</li><li>Select CENTR and manage your subscription or request a refund</li></ul><p>Google manages all billing for Play Store subscriptions. For Google-specific billing issues, they&apos;re the best point of contact, though our team can help guide you through the process.</p><h4 id="web-subscriptions-centrcom">Web Subscriptions (centr.com)</h4><p>If you subscribed directly through centr.com, our support team has full access to help with billing, refunds, and account modifications. Contact us at hello@centr.com for any assistance.</p><h3 id="response-time-expectations">Response Time Expectations</h3><p>We strive to respond as quickly as possible:</p><ul><li><strong>Initial acknowledgment:</strong> Within 24 hours of your email</li><li><strong>Resolution or detailed update:</strong> Within 24-48 hours for most issues</li><li><strong>Complex issues:</strong> May require additional investigation and could take 3-5 days, but we&apos;ll keep you updated on progress</li><li><strong>Technical bugs:</strong> Our internal team reviews within 24-48 hours and provides updates on fix timelines</li></ul><p>If your issue requires escalation to our technical team or involves coordination with Apple/Google, we&apos;ll keep you informed every step of the way.</p><h3 id="join-the-centr-community">Join the CENTR Community</h3><p>While waiting for a response, or for general questions about workouts and programs, consider joining our community:</p><ul><li><strong>Private Facebook Group:</strong> Connect with other CENTR members who can share tips, encouragement, and experiences</li><li><strong>Social Media:</strong> Follow us on Instagram, Facebook, Twitter, YouTube, and TikTok for updates, inspiration, and community interaction</li></ul><p>The community is great for workout advice, motivation, and connecting with fellow members, but for account-specific or technical issues, always contact support directly.</p><h3 id="still-need-help">Still Need Help?</h3><p>If you&apos;ve read through this article and still have questions, don&apos;t hesitate to reach out. Email us at hello@centr.com with as much detail as possible, and our team will get back to you within 24-48 hours. We&apos;re here to ensure you have the best possible experience with CENTR.</p>

How do I contact customer support?

Learn about CENTR support response times, what factors affect response speed, and what to do while waiting for our team to address your inquiry.

<h3 id="standard-response-times">Standard Response Times</h3><p>Our support team works diligently to respond to all inquiries as quickly as possible. Here&apos;s what you can expect when you contact us at hello@centr.com or through the in-app Help button:</p><ul><li><strong>Initial acknowledgment:</strong> Within 24 hours of receiving your email or message</li><li><strong>Resolution or detailed update:</strong> Within 24-48 hours for most standard inquiries</li><li><strong>Follow-up responses:</strong> Within 24 hours once we&apos;re actively working on your case</li><li><strong>Complex issues:</strong> May require 3-5 days for thorough investigation, but we&apos;ll keep you updated on our progress</li></ul><p>These timeframes apply to emails sent during business days. Messages sent on weekends or holidays may experience slightly longer initial response times, though we monitor support channels regularly.</p><h3 id="what-affects-response-time">What Affects Response Time</h3><p>Several factors can influence how quickly we can resolve your issue:</p><h4 id="issue-complexity">Issue Complexity</h4><ul><li><strong>Simple questions:</strong> Account information, subscription status, or general questions typically receive the fastest responses</li><li><strong>Technical problems:</strong> App bugs, sync issues, or technical errors may require investigation by our engineering team, adding 24-48 hours for internal review</li><li><strong>Billing coordination:</strong> Issues involving Apple or Google billing systems may take longer as we coordinate with those platforms</li><li><strong>Order tracking:</strong> Physical product inquiries may require coordination with shipping carriers or warehouses</li></ul><h4 id="information-provided">Information Provided</h4><p>The completeness of your initial message significantly impacts resolution speed:</p><ul><li><strong>Detailed requests:</strong> When you include your account email, device information, screenshots, error messages, and steps you&apos;ve tried, we can often resolve issues in the first response</li><li><strong>Incomplete information:</strong> If we need to ask follow-up questions to gather basic details, resolution takes longer as we wait for your response</li><li><strong>Clear descriptions:</strong> Specific problem descriptions help us diagnose issues faster than vague statements</li></ul><h4 id="issue-type">Issue Type</h4><p>Different issue categories have different resolution patterns:</p><ul><li><strong>Password resets:</strong> Often resolved immediately through self-service or within one response</li><li><strong>Subscription questions:</strong> Typically answered within 24 hours with account access information</li><li><strong>Refund requests:</strong> May take 24-48 hours to process and an additional 3-10 business days for the refund to appear in your account</li><li><strong>App bugs:</strong> Require internal team review (24-48 hours) and may need engineering fixes that take longer</li><li><strong>Account data issues:</strong> May require backend investigation and can take 2-3 days to fully resolve</li></ul><h3 id="technical-issue-response-process">Technical Issue Response Process</h3><p>When you report a technical problem with the app or website, here&apos;s what happens behind the scenes:</p><ol><li><strong>Initial response (within 24 hours):</strong> Our support team acknowledges your report and may provide immediate troubleshooting steps</li><li><strong>Triage (24-48 hours):</strong> If standard troubleshooting doesn&apos;t resolve the issue, we escalate to our technical team for investigation</li><li><strong>Investigation (2-5 days):</strong> Our engineering team reviews logs, reproduces the issue, and determines the cause</li><li><strong>Resolution or update:</strong> We either provide a fix, a workaround, or a timeline for when the issue will be resolved in an app update</li></ol><p>For critical bugs affecting many users, we prioritize faster resolution and may provide interim workarounds while developing a permanent fix.</p><h3 id="what-to-do-while-waiting">What to Do While Waiting</h3><p>While our team works on your inquiry, here are productive steps you can take:</p><h4 id="check-your-email">Check Your Email</h4><ul><li><strong>Spam/junk folder:</strong> Sometimes our responses get filtered. Check this folder regularly</li><li><strong>Add to contacts:</strong> Add hello@centr.com to your email contacts to ensure our messages reach your inbox</li><li><strong>Email filters:</strong> Check if any email rules might be redirecting our messages</li><li><strong>Correct email address:</strong> Verify you provided the correct email address in your support request</li></ul><h4 id="try-self-service-options">Try Self-Service Options</h4><ul><li><strong>Search this Help Center:</strong> Many common issues have detailed articles with step-by-step solutions</li><li><strong>Try basic troubleshooting:</strong> Force close and restart the app, check for updates, restart your device, or switch between WiFi and cellular data</li><li><strong>Check your account online:</strong> Log into centr.com to verify subscription status, billing history, or account details</li><li><strong>Review confirmation emails:</strong> Check past emails for order confirmations, subscription receipts, or password reset instructions</li></ul><h4 id="gather-additional-information">Gather Additional Information</h4><p>If you realize you forgot to include important details in your original message, you can reply to your support email with:</p><ul><li>Screenshots of error messages</li><li>Your device model and operating system version</li><li>The app version you&apos;re using (found in app Settings)</li><li>Additional context about when the problem started</li><li>Results of any troubleshooting you attempted</li></ul><p>This additional information helps us resolve your issue faster when we respond.</p><h3 id="platform-specific-response-times">Platform-Specific Response Times</h3><p>Some issues require coordination with external platforms, which can extend resolution time:</p><h4 id="apple-app-store-issues">Apple App Store Issues</h4><p>For billing, refunds, or subscription problems related to Apple:</p><ul><li>We can guide you through the Apple refund process (immediate)</li><li>Apple processes refund requests within 48 hours to 7 days</li><li>Subscription changes through Apple are immediate once processed</li></ul><h4 id="google-play-store-issues">Google Play Store Issues</h4><p>For billing, refunds, or subscription problems related to Google:</p><ul><li>We can guide you through the Google refund process (immediate)</li><li>Google typically processes requests within 1-4 business days</li><li>Subscription modifications are immediate once confirmed</li></ul><h4 id="physical-product-orders">Physical Product Orders</h4><p>For equipment orders and shipping:</p><ul><li>Order status inquiries: 24 hours for us to check with fulfillment team</li><li>Tracking information: Available within 2 business days of order placement</li><li>Shipping issues: May require 2-3 days to coordinate with carriers</li><li>Damaged items: 24-48 hours to process replacement authorization</li></ul><h3 id="urgent-issues">Urgent Issues</h3><p>While we don&apos;t have an &quot;urgent&quot; priority tier, we do recognize and expedite certain critical situations:</p><ul><li><strong>Account locked:</strong> Preventing access to paid subscription</li><li><strong>Unauthorized charges:</strong> Billing issues requiring immediate attention</li><li><strong>Data loss:</strong> Lost workout history or account information</li><li><strong>Widespread bugs:</strong> Technical issues affecting many users simultaneously</li></ul><p>If your issue is critical and time-sensitive, clearly state this in the subject line of your email (e.g., &quot;URGENT: Cannot access account after payment&quot;).</p><h3 id="after-we-respond">After We Respond</h3><p>Once you receive our initial response:</p><ul><li><strong>Follow instructions carefully:</strong> If we provide troubleshooting steps, try them in order and report results</li><li><strong>Reply promptly:</strong> If we ask for additional information, quick replies help us resolve your issue faster</li><li><strong>Test proposed solutions:</strong> Try any fixes or workarounds we suggest and let us know if they work</li><li><strong>Confirm resolution:</strong> Once your issue is resolved, let us know so we can close your case</li></ul><h3 id="still-waiting">Still Waiting?</h3><p>If it&apos;s been more than 48 hours without an initial response:</p><ol><li>Check your spam/junk folder thoroughly</li><li>Verify you emailed hello@centr.com</li><li>Check if you received an automated confirmation of your message</li><li>Reply to your original email with &quot;Following up&quot; in the subject line</li><li>Double-check you&apos;re monitoring the correct email account</li></ol><p>Our team responds to every inquiry. If you haven&apos;t heard from us within 48 hours, there may be an email delivery issue, and following up helps ensure we&apos;ve received your message.</p><h3 id="were-here-to-help">We&apos;re Here to Help</h3><p>We understand that waiting for support can be frustrating, especially when you&apos;re dealing with an issue that affects your CENTR experience. Our team is committed to responding as quickly as possible while ensuring we provide thorough, helpful solutions. If you have questions about response times or need to follow up on an existing inquiry, email us at hello@centr.com.</p>

How long does it take to get a response from support?

CENTR support is available Monday to Friday, 9 AM to 5 PM Pacific Time. You can email hello@centr.com anytime, and our team will respond within 24-48 hours during business hours.

<h3 id="support-hours-overview">Support Hours Overview</h3><p>Our CENTR support team is available to assist you during specific business hours. Understanding when our team is actively responding to inquiries helps you know when to expect replies and plan accordingly for time-sensitive issues.</p><h3 id="active-support-hours">Active Support Hours</h3><p>Our support team actively monitors and responds to inquiries during these hours:</p><ul><li><strong>Days:</strong> Monday through Friday</li><li><strong>Hours:</strong> 9:00 AM to 5:00 PM Pacific Time (PT)</li><li><strong>Time Zone:</strong> Pacific Time (Los Angeles, San Francisco, Seattle)</li><li><strong>Excluding:</strong> US federal holidays and company closure days</li></ul><h3 id="what-this-means-for-you">What This Means for You</h3><h4 id="during-business-hours-monday-friday-9-am---5-pm-pt">During Business Hours (Monday-Friday, 9 AM - 5 PM PT)</h4><p>When you contact support during our active hours:</p><ul><li><strong>Initial acknowledgment:</strong> Typically within a few hours during the same business day</li><li><strong>Full response:</strong> Within 24 hours for most inquiries</li><li><strong>Complex issues:</strong> May take 24-48 hours with regular updates</li><li><strong>Fastest resolution:</strong> Issues submitted early in the business day often receive same-day responses</li></ul><h4 id="outside-business-hours">Outside Business Hours</h4><p>You can still contact us anytime:</p><ul><li><strong>Email submission:</strong> Send your inquiry to hello@centr.com 24/7 - your message will be queued</li><li><strong>In-app messages:</strong> Submit via the Help button in your Profile anytime</li><li><strong>Response timing:</strong> Messages sent after 5 PM PT Friday will be addressed starting Monday morning</li><li><strong>Weekend emails:</strong> Received and queued for Monday response (next business day)</li></ul><h3 id="converting-to-your-time-zone">Converting to Your Time Zone</h3><p>If you&apos;re located outside the Pacific Time zone, here&apos;s when our support hours fall in other common time zones:</p><h4 id="united-states">United States</h4><ul><li><strong>Pacific Time (PT):</strong> 9 AM - 5 PM</li><li><strong>Mountain Time (MT):</strong> 10 AM - 6 PM</li><li><strong>Central Time (CT):</strong> 11 AM - 7 PM</li><li><strong>Eastern Time (ET):</strong> 12 PM (noon) - 8 PM</li></ul><h4 id="international">International</h4><ul><li><strong>UK (GMT/BST):</strong> 5 PM - 1 AM (next day)</li><li><strong>Central Europe (CET/CEST):</strong> 6 PM - 2 AM (next day)</li><li><strong>Australia (AEST):</strong> 2 AM - 10 AM (next day)</li><li><strong>New Zealand (NZST):</strong> 4 AM - 12 PM (next day)</li></ul><p>Note: Time conversions may vary during Daylight Saving Time transitions. Pacific Time observes Daylight Saving Time from March to November.</p><h3 id="best-times-to-contact-support">Best Times to Contact Support</h3><p>To get the fastest response, consider these timing strategies:</p><h4 id="optimal-contact-times">Optimal Contact Times</h4><ul><li><strong>Early weekday mornings:</strong> Tuesday-Thursday, 9 AM - 11 AM PT tend to have faster response times</li><li><strong>Mid-week:</strong> Tuesday through Thursday typically see less volume than Mondays and Fridays</li><li><strong>Avoid Monday mornings:</strong> Volume is highest due to weekend accumulation</li><li><strong>Avoid Friday afternoons:</strong> If your issue needs back-and-forth communication, starting Friday afternoon may delay resolution until Monday</li></ul><h4 id="for-urgent-issues">For Urgent Issues</h4><p>If you have a time-sensitive issue:</p><ul><li>Submit early in the business day (before noon PT) to maximize same-day response potential</li><li>Include all relevant information in your first message to avoid delays from follow-up questions</li><li>Mark the subject line appropriately (e.g., &quot;URGENT: Cannot access paid subscription&quot;)</li><li>For billing disputes with Apple or Google, contact them directly as they operate 24/7</li></ul><h3 id="what-happens-outside-support-hours">What Happens Outside Support Hours</h3><h4 id="self-service-resources-available-247">Self-Service Resources Available 24/7</h4><p>While our team is offline, these resources remain available:</p><ul><li><strong>This Help Center:</strong> Search for articles covering common issues and questions</li><li><strong>Account settings:</strong> View subscription status, billing history, and account details at centr.com</li><li><strong>Password reset:</strong> Self-service password reset available anytime at centr.com/forgot-password</li><li><strong>Platform billing:</strong> Apple and Google provide 24/7 support for App Store and Play Store billing issues</li><li><strong>CENTR Community:</strong> Connect with other members for workout tips, motivation, and peer support</li></ul><h4 id="automatic-email-confirmation">Automatic Email Confirmation</h4><p>When you email hello@centr.com:</p><ul><li>Your message is received immediately and added to our support queue</li><li>You should receive an automatic confirmation that your message was received</li><li>If you don&apos;t receive confirmation, check your spam/junk folder or verify the email address</li><li>Messages are addressed in the order received when the team returns</li></ul><h3 id="holidays-and-extended-closures">Holidays and Extended Closures</h3><p>Our support team observes US federal holidays and occasional company closure days:</p><h4 id="major-us-holidays">Major US Holidays</h4><p>Support is typically closed on:</p><ul><li>New Year&apos;s Day</li><li>Memorial Day</li><li>Independence Day (July 4)</li><li>Labor Day</li><li>Thanksgiving and the day after</li><li>Christmas Day</li></ul><h4 id="extended-holiday-closures">Extended Holiday Closures</h4><p>During major holiday periods (such as between Christmas and New Year), support hours may be reduced. We&apos;ll communicate any extended closures or modified hours through:</p><ul><li>Email announcements to members</li><li>In-app notifications</li><li>Help Center banner messages</li><li>Social media updates</li></ul><h3 id="response-time-expectations">Response Time Expectations</h3><p>Based on when you submit your inquiry:</p><h4 id="submitted-during-business-hours">Submitted During Business Hours</h4><ul><li><strong>Monday 9 AM - 5 PM PT:</strong> Response typically by Tuesday</li><li><strong>Tuesday-Thursday 9 AM - 5 PM PT:</strong> Response often same day or next business day</li><li><strong>Friday 9 AM - 5 PM PT:</strong> Response Friday if submitted early, or Monday if submitted late Friday</li></ul><h4 id="submitted-outside-business-hours">Submitted Outside Business Hours</h4><ul><li><strong>Weeknight (after 5 PM PT):</strong> Response next business day</li><li><strong>Friday after 5 PM PT:</strong> Response Monday</li><li><strong>Saturday or Sunday:</strong> Response Monday</li><li><strong>Holiday:</strong> Response next business day after holiday</li></ul><h3 id="making-the-most-of-support-hours">Making the Most of Support Hours</h3><p>To ensure efficient support when contacting us:</p><h4 id="before-contacting-support">Before Contacting Support</h4><ol><li>Search this Help Center for immediate answers to common questions</li><li>Try basic troubleshooting for technical issues (restart app, check for updates, clear cache)</li><li>Gather relevant information (account email, device details, screenshots, error messages)</li><li>Check your account settings for subscription and billing information</li></ol><h4 id="when-contacting-support">When Contacting Support</h4><p>Include in your initial message:</p><ul><li>Your account email address</li><li>Detailed description of the issue</li><li>Steps you&apos;ve already tried</li><li>Device and OS information for technical issues</li><li>Screenshots of error messages</li><li>Order numbers for physical product inquiries</li></ul><p>Providing complete information upfront reduces back-and-forth and speeds up resolution, especially if your message is received outside business hours.</p><h3 id="platform-specific-support">Platform-Specific Support</h3><p>Some issues are handled by external platforms that have different hours:</p><h4 id="apple-app-store">Apple App Store</h4><ul><li><strong>Hours:</strong> 24/7 support available</li><li><strong>For:</strong> Billing disputes, refund requests, subscription modifications</li><li><strong>Contact:</strong> reportaproblem.apple.com</li><li><strong>When:</strong> Issues with payments processed through Apple</li></ul><h4 id="google-play-store">Google Play Store</h4><ul><li><strong>Hours:</strong> 24/7 support available</li><li><strong>For:</strong> Billing disputes, refund requests, subscription modifications</li><li><strong>Contact:</strong> play.google.com/store/account</li><li><strong>When:</strong> Issues with payments processed through Google</li></ul><h4 id="centr-web-subscriptions">CENTR Web Subscriptions</h4><ul><li><strong>Hours:</strong> Monday-Friday 9 AM - 5 PM PT (our team)</li><li><strong>For:</strong> All billing, refunds, and account modifications</li><li><strong>Contact:</strong> hello@centr.com</li><li><strong>When:</strong> Subscriptions purchased directly through centr.com</li></ul><h3 id="emergency-and-critical-issues">Emergency and Critical Issues</h3><p>For truly urgent issues during business hours:</p><ul><li><strong>Account locked after payment:</strong> Clearly mark subject as urgent - we prioritize access issues</li><li><strong>Unauthorized charges:</strong> Document the charge and contact us immediately during business hours</li><li><strong>Data loss:</strong> Report immediately with details about what data was lost and when</li></ul><p>For urgent issues outside business hours, utilize self-service options (password reset, Help Center articles) until support reopens.</p><h3 id="contact-information">Contact Information</h3><p>To reach CENTR support:</p><ul><li><strong>Email:</strong> hello@centr.com</li><li><strong>In-app:</strong> Profile &gt; Help button</li><li><strong>Hours:</strong> Monday-Friday, 9 AM - 5 PM Pacific Time</li><li><strong>Expected response:</strong> Within 24-48 hours during business hours</li></ul><p>We appreciate your understanding of our support hours and strive to provide thorough, helpful responses to every inquiry. While we&apos;re not available 24/7, our self-service resources and comprehensive Help Center are designed to provide assistance whenever you need it.</p>

What are CENTR support hours?

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Support Team Information

What are the community guidelines and rules?

What is CENTR and how does it work?

How do I start my free trial?

Will I be charged during my free trial?

How do I redeem a promo code or gift subscription?

How do I create my CENTR account?

Which subscription plan should I choose?

How do I set up my profile and goals?

How do I select my fitness level?

How do I choose my workout program?

What equipment do I need to get started?

How do I download the CENTR app?

Can I use CENTR on multiple devices?

Which devices are compatible with CENTR?

How do I navigate the CENTR app?

Where can I find help and support?

What should I do first after signing up?

How long are CENTR workouts?

Can I try CENTR before committing?

What happens after my trial ends?

How do I cancel if CENTR isn't for me?

Is there a community or support group?

What if I have dietary restrictions?

Do I need a gym membership to use CENTR?

Getting Started

I can't log in to my account

I forgot my password - how do I reset it?

I'm not receiving password reset emails

My password reset link isn't working

I'm getting an invalid credentials error

I'm being logged out repeatedly

I can't access my account with Apple Sign-In

Understanding Apple Private Relay email issues

How do I find my Apple Private Relay email?

How do I change my password?

How do I use Apple Sign-In?

How do I use Google Sign-In?

Switching from email to social login

How do I update my email address?

How do I update my profile information?

How do I manage notification settings?

How do I link Apple or Google Sign-In to my account?

Can I recover a deleted account?

Account & Login

How do I request a refund?

I cancelled my subscription but was still charged

What happens when my free trial ends?

What is the refund policy?

How do I view my subscription details?

Will I lose access immediately after cancelling?

How do I reactivate a cancelled subscription?

Understanding auto-renewal

How do I upgrade my subscription plan?

How do I downgrade my subscription?

How do I pause my subscription?

I was charged but my trial shouldn't have ended yet

What payment methods are accepted?

How do I update my payment method?

Why was my payment declined?

How do I fix a failed payment?

When will I be charged?

How do I view my billing history?

How do I get a receipt or invoice?

Understanding subscription vs one-time charges

When will I receive my refund?

I was charged incorrectly

I see duplicate charges

Disputing a charge with my bank

Managing your Apple App Store subscription

Managing your Google Play subscription

How do I cancel my subscription?

Managing your web subscription (centr.com)

Subscription & Billing

What if I miss a day in my program?

How do I log weights and reps?

Why isn't my workout marking as complete?

How do I skip or modify exercises?

What types of workouts are available?

Can I play my own music during workouts?

How do I browse available workouts?

How do I search for specific workouts?

How do I filter workouts by equipment?

How do I filter by duration?

How do I find workouts for my fitness level?

What programs are available?

How do I start a program?

How do I switch programs?

Can I do multiple programs at once?

How do I restart a program?

How do I customize my workout plan?

How do I view my workout history?

How do I play and pause workouts?

How do I adjust video quality?

Understanding rest timers and intervals

How do I track my strength gains?

Workouts & Programs

How does the meal planner work?

How do I set my dietary preferences?

How do I handle food allergies?

Can I customize portion sizes?

How do I swap meals?

How do I plan for a family?

How do I use the shopping list?

How do I meal prep efficiently?

Understanding serving sizes

Can I save favorite recipes?

How do I log my meals?

Nutrition & Meals

How do I manage data usage?

How do I adjust notification preferences?

How do I access meditation content?

How do I save workouts to favorites?

Understanding rest timers and workout intervals

How do I connect my Apple Watch?

How do I cast to Chromecast?

How do I use AirPlay?

App Features & Settings

The app crashes when I open it

Videos won't play or keep buffering

I keep getting logged out of the app (Android)

App stuck on CENTR logo

The app is freezing or unresponsive

The app is running slowly

I see a blank or white screen

Content isn't loading properly

Login problems after v8.0 update

My workouts disappeared after app update

Video quality is poor

Audio is out of sync

My progress isn't syncing

Workouts aren't marking as complete

My data is missing or incorrect

Multiple device sync issues

Slow loading times

Should I delete and reinstall?

How do I provide feedback about CENTR?

Troubleshooting

Subscription Renewal Update

Centr Login Update & How To Prepare (Before Sept. 28th)

Centr Login Update & How To Prepare (After Oct 25th)

Centr Login Update

Centr App Service Bulletins

Amex membership benefits (OFFER CLOSED)

Win Chris Hemsworth's Centr Team For Life (COMP CLOSED)

Promotional Offers

Centr App

10" & 15.6" LED Touchscreens

15" Touch Key LED Console

Tablet Holder

Consoles

FAQs

Manuals

Assembly Video

Demo Video

Maintenance & Troubleshooting

Centr RUNR Treadmill

Centr RUNR-S Treadmill with 10" Screen

Centr X HYROX Perform Tread

Demo Videos

Inspire Series T4 & T4S Treadmill

Inspire Series T5 & T5S Treadmill

Inspire Series T7 & T7S Treadmill

Belt Alignment Video

General Treadmill Maintenance & Troubleshooting

(JUL 2025) Common Treadmill Issues – Current Solutions & Best Practices

Treadmill Service Bulletins

Centr OTA App

Firmware Updates

Inspire Tread 3 Motorized Treadmill

Discontinued Treadmills

Treadmills

Centr 1 Home Gym Functional Trainer

Centr 2 Home Gym Functional Trainer

Centr 3 Home Gym Functional Trainer with Selectorized Smith Bar

Inspire FT1 Functional Trainer

Centr Inspire Series FT1 Pro Functional Trainer

Inspire FT2 Functional Trainer

Centr Inspire Series FT2 PRO Smith Functional Trainer

Inspire FTX & FTXC Functional Trainer

Inspire SF3 Smith Machine Functional Trainer

Inspire CG3 Functional Trainer

Discontinued Functional Trainers

Functional Trainers

Centr Multi-Gym

Centr Body Weight Home Gym Machine

Multi-Gyms

Strength

Equipment