Why isn't my workout marking as complete?Updated 24 days ago
Why isn’t my workout marking as complete?
Workouts should mark as complete automatically when you finish them. If yours isn’t, it’s usually a syncing issue that one of these steps will fix.
1. Finish the full workout
A workout only counts as complete if you play it through to the end. If you exit early, even during the cool-down, it won’t be marked as done.
2. Check your connection
Completed workouts need an internet connection to sync. Make sure you’re online, or try switching between Wi-Fi and mobile data. If you finished a workout offline, it will sync the next time you’re connected.
3. Make sure you’re in the right account
If your workout history looks empty or different than expected, you may be logged in with a different email or sign-in method than you used before, which creates a separate account. Log out and back in using the method you originally signed up with, whether that’s email, Apple, or Google.
4. Close and reopen the app
iPhone: Swipe up from the bottom of the screen and pause, then swipe the Centr Coach app away. Reopen it.
Android: Go to Settings > Apps > Centr > Force stop, then reopen the app.
5. Update the app
Open the App Store or Google Play, search for Centr, and tap Update if it’s available. Many tracking issues are fixed in newer versions.
6. Reinstall the app
Delete the app, restart your device, then reinstall it and log in. Your workout history is saved to your account, so you won’t lose anything except any workouts you’ve downloaded for offline use.
Still not working?
Reach out to us at [email protected] and we’ll take a look. Please include your device model, operating system version, app version, which workout isn’t being marked as complete, whether it happens with every workout or just some, and a screenshot if you can.