When will I receive my refund?Updated 24 days ago
When will I receive my refund?
Most refunds appear in your account within 5 to 10 business days (about 1 to 2 weeks) after they’re approved. Refunds go back to the original payment method you used, such as the same card or your Apple Pay or Google Pay balance.
Timing by where you subscribed
Centr.com: We process approved refunds right away and confirm by email. Funds usually appear within 5 to 10 business days, depending on your bank.
Apple: Apple reviews refund requests and emails you their decision, usually within a few days. If approved, funds usually appear within 5 to 10 business days of the approval. You can check your request’s status at reportaproblem.apple.com.
Google Play: Google reviews refund requests and emails you their decision. If approved, funds usually appear within 3 to 5 business days. You can check your refund status at pay.google.com.
Weekends, bank holidays, and international cards can add a few days.
Haven’t received your refund yet?
Check your statement for a credit. Refunds appear as a credit, not a charge, and may be labeled Centr, Centr LLC, Apple, or Google. Some banks show refunds as pending first.
Contact your bank. If it’s been more than 10 business days since your refund was approved, your bank can tell you whether a credit is pending or has already been posted.
Contact whoever processed your refund. For centr.com subscriptions, email us at [email protected] with the date your refund was approved and the original payment method (no card numbers, please), and we’ll confirm it was sent. For Apple or Google, contact Apple Support or Google Play Help.
Was your card closed or replaced?
The refund will still be sent to your original card. In most cases, your bank will transfer it to your new card or account, so contact them first. If they can’t, reach out to whoever processed your refund for help.