Understanding subscription vs one-time chargesUpdated 24 days ago
What is this Centr charge on my statement?
You might see two kinds of Centr charges: a recurring charge for your Centr Coach app membership, and a one-time charge for equipment bought from the Centr shop. They’re separate purchases, and each has its own receipt.
App membership charges
These are recurring charges for your Centr Coach membership. They repeat every month, every 3 months, or once a year, depending on your plan, until you cancel. Depending on where you subscribed, they’ll appear on your statement as Centr or Centr LLC, Apple.com/bill, or Google Play.
Equipment charges
These are one-time charges for equipment ordered from shop.centr.com. They appear as Centr or Centr LLC and don’t repeat. If you bought Centr equipment from a retailer like Walmart or Costco, the charge will come from that retailer, not Centr.
Bought equipment and now being charged for the app?
Many Centr equipment purchases include a code for 3 months of free app access. Once you redeem the code, your free period begins, and when it ends, your membership continues on the Quarterly plan, billed every 3 months, unless you cancel.
If you only wanted the equipment, you can cancel your app membership anytime, and you’ll keep access until the end of the period you’ve paid for. Your equipment is yours to keep either way.
If you were recently charged and didn’t mean to continue, you can request a refund.
Not sure what a charge is for?
Check your receipt emails, which will show whether the charge was for a subscription or an equipment order. You can also check your subscription details to see whether you have an active membership.
Still not sure? Email us at [email protected] with the date and amount of the charge, and we’ll help you figure it out.