The app crashes when I open itUpdated 2 months ago

Quick Fix

Force close the CENTR app completely and restart it. This resolves most crash issues immediately.

Force Close and Restart the App

For iPhone (iOS)

1. Swipe up from the bottom of your screen (or double-click Home button on older iPhones)
2. Find the CENTR app in your open apps
3. Swipe the CENTR app up and off the screen to close it completely
4. Wait 5 seconds
5. Open the CENTR app again from your home screen
6. Log back in if needed

For Android

1. Open Settings on your device
2. Tap "Apps" or "Applications"
3. Find and tap "CENTR"
4. Tap "Force Stop"
5. Confirm by tapping "OK"
6. Return to your home screen and open CENTR again
7. Log back in if needed

If the App Still Crashes

Try these additional solutions in order. Each step builds on the previous one.

Solution 2: Update to Latest App Version

Many crashes are fixed in newer versions of the app.

iPhone:

1. Open the App Store
2. Tap your profile icon in the top right
3. Scroll down to see pending updates
4. If CENTR shows an update, tap "Update"
5. Wait for the update to complete, then open the app

Android:

1. Open the Google Play Store
2. Tap your profile icon in the top right
3. Select "Manage apps & device"
4. Look for CENTR under "Updates available"
5. Tap "Update" next to CENTR
6. Wait for the update to complete, then open the app

Solution 3: Restart Your Device

Restarting clears your device's memory and can fix crash issues.

1. Power off your phone or tablet completely
2. Wait 10 seconds
3. Power your device back on
4. Open the CENTR app

Solution 4: Check Your Internet Connection

Connection issues can cause the app to crash during loading.

• Try switching between WiFi and mobile data
• Move closer to your WiFi router
• Test other apps to confirm your internet is working
• Restart your WiFi router if needed

Solution 5: Delete and Reinstall the App

Important: Your workout history, progress, and subscription are saved in the cloud. Reinstalling will NOT delete your data.

iPhone:

1. Press and hold the CENTR app icon on your home screen
2. Tap "Remove App" or the minus (-) icon
3. Select "Delete App" and confirm
4. Restart your iPhone
5. Open the App Store and search for "CENTR"
6. Tap "Download" or the cloud icon to reinstall
7. Open the app and log in with your account credentials

Android:

1. Open Settings
2. Tap "Apps" or "Applications"
3. Find and tap "CENTR"
4. Tap "Uninstall" and confirm
5. Restart your device
6. Open the Google Play Store and search for "CENTR"
7. Tap "Install"
8. Open the app and log in with your account credentials

This resolves 60-70% of persistent app crashes.

Check If It's an App-Specific Issue

Try accessing your account on centr.com using a web browser:

• If centr.com works: The issue is specific to the app. Continue troubleshooting below.
• If centr.com also has issues: This may be an account or server problem. Contact support at [email protected].

Common Crash Causes

• Post-update issues: If crashes started after an app update, delete and reinstall to clear old data
• Low device storage: Free up space on your device (need at least 500MB available)
• Outdated device software: Update iOS or Android to the latest version
• Background apps: Close other apps running in the background to free up memory

Still Having Crashes?

If you've tried all steps above and the app still crashes, contact our support team at [email protected] with this information:

• Device model (e.g., iPhone 15 Pro, Google Pixel 10)
• Operating system version (e.g., iOS 18.7.1, Android 16)
• CENTR app version (found in app Settings or About section)
• What happens when the app crashes (does it freeze on the logo, close immediately, show an error message?)
• When the crashes started (after an update, specific date)
• Screenshots or screen recording of the crash if possible

We'll investigate and get back to you within 24-48 hours with a solution.