Slow loading timesUpdated 2 months ago

Quick Fix

Run an internet speed test at fast.com. Slow loading usually means slow internet. You need at least 5 Mbps for smooth performance.

Test Your Internet Speed

1. Open a web browser and go to fast.com
2. Wait for the speed test to complete
3. Check your result:
   • Below 5 Mbps: Your internet is too slow. Follow connection fixes below.
   • 5+ Mbps: Connection is fine. Try app fixes below.

Improve Your Internet Speed

Solution 1: Switch to WiFi

If on mobile data:

1. Connect to a WiFi network
2. Try loading content again

Solution 2: Move Closer to Router

• Move within 20-30 feet of your WiFi router
• Remove obstacles between you and router
• Test speed again and try loading

Solution 3: Restart Your Router

1. Unplug router from power
2. Wait 30 seconds
3. Plug back in
4. Wait 2 minutes for restart
5. Reconnect and try again

Solution 4: Close Other Apps and Devices

• Close all other apps on your device
• Stop downloads or updates
• Pause streaming on other devices
• Try loading in CENTR again

App Performance Fixes

Solution 5: Close Background Apps

iPhone:

1. Swipe up from bottom and pause
2. Swipe away all apps except CENTR
3. Open only CENTR

Android:

1. Tap Recent Apps button
2. Swipe away all apps or tap "Close All"
3. Open only CENTR

Solution 6: Force Close and Restart CENTR

iPhone:

1. Swipe up and swipe CENTR away
2. Wait 10 seconds
3. Open CENTR again

Android:

1. Settings > Apps > CENTR > Force Stop
2. Wait 10 seconds
3. Open CENTR again

Solution 7: Clear App Cache (Android Only)

1. Go to Settings
2. Tap "Apps" > "CENTR"
3. Tap "Storage"
4. Tap "Clear Cache"
5. Open CENTR again

Note: iPhone users should skip to Solution 8.

Solution 8: Check Device Storage

Low storage slows down apps.

iPhone: Settings > General > iPhone Storage
Android: Settings > Storage

You need at least 500MB free. Delete unused apps, photos, or videos if low.

Solution 9: Restart Your Device

1. Power off completely
2. Wait 10 seconds
3. Power back on
4. Open CENTR (don't open other apps first)

Solution 10: Update the App

iPhone:

1. App Store > Profile icon > Update CENTR

Android:

1. Google Play Store > Profile > Manage apps & device > Update CENTR

Solution 11: Delete and Reinstall

Your data is safe in the cloud. Reinstalling won't delete anything.

iPhone:

1. Delete CENTR app
2. Restart iPhone
3. Reinstall from App Store
4. Log in

Android:

1. Uninstall CENTR app
2. Restart device
3. Reinstall from Google Play Store
4. Log in

Common Causes of Slow Loading

• Slow internet: Under 5 Mbps. Upgrade or switch networks.
• Weak WiFi signal: Move closer to router.
• Too many apps open: Close background apps.
• Low storage: Free up at least 500MB.
• Outdated app: Update to latest version.
• Cache buildup: Clear cache (Android) or reinstall (iOS).

Try on centr.com

Test if it's app-specific:

1. Open a web browser
2. Go to centr.com
3. Log in and browse content

• If web is fast: The app needs updating or reinstalling
• If web is also slow: Your internet connection is the issue

Still Loading Slowly?

If app still loads slowly after trying all steps, contact our support team at [email protected] with:

• Internet speed test result from fast.com
• Device model and operating system version
• CENTR app version (Settings or About)
• Available storage space
• What loads slowly (videos, workouts list, app startup, etc.)
• Whether centr.com is also slow

We'll help identify the cause and speed up your app.