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Should I delete and reinstall?Updated 2 months ago

Your Data Is Safe

Before deciding to delete and reinstall, know this: Your important data is stored in the cloud and will NOT be deleted.

What you WON'T lose:

  • ✅ Your workout history and completed sessions
  • ✅ Your progress tracking and stats
  • ✅ Your saved favorites and programs
  • ✅ Your subscription status and billing
  • ✅ Your account settings and preferences
  • ✅ Your meal plans and saved recipes

What you WILL lose (temporarily):

  • ❌ Downloaded workouts for offline viewing (you can re-download them)
  • ❌ Your login session (you'll need to sign in again)

Everything else syncs back from the cloud automatically when you sign in.

When to Delete and Reinstall

Consider deleting and reinstalling when:

  • App crashes frequently or won't open
  • App is stuck on loading screen
  • Content won't load or sync properly
  • App is running very slowly after trying other fixes
  • App freezes or becomes unresponsive regularly
  • Videos won't play after trying other solutions
  • You see persistent error messages
  • Support recommends it for troubleshooting

Reinstalling resolves 60-70% of persistent app issues.

When NOT to Delete and Reinstall

Try simpler fixes first:

  • If app just needs a restart: Force close instead (Settings > Apps > CENTR > Force Stop)
  • If internet is slow: Fix your connection first
  • If it's a known bug: Wait for app update instead (e.g., v8.0 Android logout bug)
  • If you just need to clear cache: Android users can clear cache without reinstalling (Settings > Apps > CENTR > Storage > Clear Cache)

Always try force closing, restarting your device, and checking internet connection before reinstalling.

How to Delete and Reinstall on iPhone

  1. Before deleting: Make note of your email and password (you'll need them to sign back in)
  2. Press and hold the CENTR app icon on your home screen
  3. Tap "Remove App" or the minus (-) icon
  4. Select "Delete App" and confirm
  5. Restart your iPhone:
    • Press and hold power button
    • Slide to power off
    • Wait 10 seconds
    • Power back on
  6. Open the App Store
  7. Search for "CENTR"
  8. Tap "Download" or the cloud icon (you won't be charged again)
  9. Wait for the download to complete
  10. Open the CENTR app
  11. Sign in with your email and password
  12. Wait 1-2 minutes for all your data to sync from the cloud
  13. Check that your workout history and favorites have returned

How to Delete and Reinstall on Android

  1. Before uninstalling: Make note of your email and password (you'll need them to sign back in)
  2. Open Settings on your Android device
  3. Tap "Apps" or "Applications"
  4. Find and tap "CENTR"
  5. Tap "Uninstall"
  6. Confirm when prompted
  7. Restart your Android device:
    • Press and hold power button
    • Tap "Restart" or "Reboot"
    • Wait for device to restart
  8. Open the Google Play Store
  9. Search for "CENTR"
  10. Tap "Install"
  11. Wait for the installation to complete
  12. Open the CENTR app
  13. Sign in with your email and password
  14. Wait 1-2 minutes for all your data to sync from the cloud
  15. Check that your workout history and favorites have returned

After Reinstalling

Immediate checks:

  1. Verify you're signed in to the correct account (check email in settings)
  2. Wait 1-2 minutes for sync to complete
  3. Check your workout history is restored
  4. Check your saved favorites and programs are back
  5. Test the issue that caused you to reinstall

Re-download offline workouts:

  • If you had workouts downloaded for offline use, you'll need to download them again
  • Connect to WiFi (downloads use significant data)
  • Find each workout and tap the download icon

Troubleshooting After Reinstall

If data doesn't sync back:

  1. Check your internet connection
  2. Verify you're logged into the correct account (check email)
  3. Sign out and sign back in to force sync
  4. Wait 5 minutes for complete sync
  5. If still missing, contact support at [email protected]

If the original issue persists:

  1. Verify you installed the latest version from the app store
  2. Check your device has at least 500MB free storage
  3. Update your device's operating system to the latest version
  4. Try on centr.com to see if issue is app-specific or account-wide
  5. Contact support with detailed information about the issue

Alternative: Offload App (iPhone Only)

iPhone has a less drastic option that keeps your data:

  1. Go to Settings > General > iPhone Storage
  2. Find and tap "CENTR"
  3. Tap "Offload App" (this keeps documents and data)
  4. Then tap "Reinstall App"

This is less thorough than full delete/reinstall but may solve some issues.

What If My Subscription Doesn't Show After Reinstall?

Don't worry - your subscription is tied to your account, not the app:

  1. Verify you're signed into the correct email address
  2. Check your subscription on centr.com to confirm it's active
  3. Sign out and sign back in on the app to refresh subscription status
  4. If still not showing, contact support at [email protected] with your account email

Prevent Issues Before Reinstalling

Before deleting and reinstalling, make sure you have:

  • ✅ Your account email address
  • ✅ Your password (or ability to use Sign in with Google/Apple)
  • ✅ At least 500MB free storage space
  • ✅ Strong WiFi or mobile data connection
  • ✅ Latest iOS or Android version installed

When Reinstalling Doesn't Help

If you've reinstalled and the issue persists, it may be:

  • An account-specific issue (contact support to investigate)
  • A device compatibility problem (check minimum requirements)
  • A network/connection issue (test on different WiFi)
  • A widespread bug (check for app updates or known issues)

Still Having Issues?

If reinstalling didn't resolve your problem, contact our support team at [email protected] with:

  • Your account email address
  • Device model and operating system version
  • CENTR app version (found in Settings or About)
  • Detailed description of the issue
  • Confirmation that you've deleted and reinstalled the app
  • Whether the issue also happens on centr.com
  • Screenshots or screen recordings of the problem
  • What you were doing when the issue occurs

We'll investigate deeper and find a solution, usually within 24-48 hours.

Final Reassurance

Deleting and reinstalling the CENTR app is a safe troubleshooting step. Your workout history, progress, subscription, and all important data are stored securely in our cloud servers. After signing back in, everything will sync back automatically. You have nothing to lose by trying this solution.

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