My workouts disappeared after app updateUpdated 2 months ago

Quick Fix

Sign out of the CENTR app and sign back in. This forces a fresh sync from the cloud and usually restores missing content.

Sign Out and Sign Back In

Open the CENTR app
Go to your profile or settings
Find and tap "Sign Out" or "Log Out"
Close the app completely
Reopen the CENTR app
Sign in with your email and password
Wait 30-60 seconds for content to sync
Check if your workouts and programs have returned

Important: Your data is stored in the cloud. Signing out does NOT delete your saved workouts or progress.

If Content Still Missing

Try these additional solutions in order.

Solution 2: Check Your Internet Connection

Content needs a stable internet connection to sync.

Connect to WiFi (more reliable than mobile data)
Run a speed test at fast.com (need at least 5 Mbps)
Move closer to your WiFi router
Restart your router: unplug for 30 seconds, plug back in
Try signing out and back in again with strong WiFi

Solution 3: Force Close and Restart the App

iPhone:

Swipe up from the bottom of your screen
Swipe the CENTR app up to close it completely
Wait 10 seconds
Open CENTR again
Wait for content to load (30-60 seconds)

Android:

Go to Settings > Apps > CENTR
Tap "Force Stop"
Wait 10 seconds
Open CENTR again
Wait for content to load (30-60 seconds)

Solution 4: Check If Content Exists on centr.com

Verify your workouts are in your account:

Open a web browser on any device
Go to centr.com
Log in with your account credentials
Browse to Programs or Workouts section
Check if your content is visible

If content shows on web: This is an app sync issue. Continue to Solution 5.
If content is also missing on web: Contact support immediately - this may be an account issue.

Solution 5: Delete and Reinstall the App

Reinstalling gives you a fresh sync from the cloud.

Your data is safe in the cloud. You won't lose:

✅ Your workout history and completed sessions
✅ Your saved programs and favorites
✅ Your progress tracking
✅ Your subscription status

iPhone:

Delete the CENTR app completely
Restart your iPhone
Open the App Store and search for "CENTR"
Install the latest version
Open the app and sign in with your credentials
Wait 1-2 minutes for all content to sync
Check for your workouts and programs

Android:

Uninstall the CENTR app completely
Restart your Android device
Open Google Play Store and search for "CENTR"
Install the latest version
Open the app and sign in with your credentials
Wait 1-2 minutes for all content to sync
Check for your workouts and programs

Common Reasons Content Disappears After Updates

Incomplete sync: App updated before finishing content download. Sign out/in fixes this.
Cache cleared during update: App needs to re-download content. Reinstall helps.
Login session expired: Update logged you out. Sign back in to restore.
Connection issues during update: Content didn't download. Check internet and retry.

Specific Content Issues

If Specific Workouts Are Missing

For example: "All boxing workouts are gone" or "Ashley's programs disappeared"

Check if the content exists on centr.com
If it's on the web but not the app, delete and reinstall the app
If it's missing on both, contact support - the content may have been reorganized or updated

If Saved/Favorited Workouts Are Missing

Sign out and sign back in to force sync
Check under "My Favorites" or "Saved" sections in the app
Check centr.com to see if favorites are there
Delete and reinstall if still missing

Prevention for Future Updates

To minimize issues after future app updates:

Update the app while connected to strong WiFi
Don't force close the app immediately after updating - let it sync
Wait 1-2 minutes after opening the updated app for content to load
Keep your device storage above 1GB free space

Still Missing Content?

If your workouts are still missing after trying all steps, contact our support team at [email protected] with:

Your account email address
Device model and operating system version
CENTR app version (found in Settings or About)
What specific content is missing (all workouts, specific programs, favorites, etc.)
Whether the content shows on centr.com
When you noticed the content was missing (after which update)
Screenshots showing what's missing

We'll investigate and restore your content, usually within 24-48 hours.

Your Data Should Restore

In most cases, missing content after an update is a temporary sync issue, not permanent data loss. Your workout history, saved programs, and favorites are safely stored in our cloud servers. Once the app successfully syncs, everything will be back where you left it.

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