Missing Parameters ErrorUpdated a month ago

Issue

Customer receives a “Missing Parameters” error when attempting to log into their account on the treadmill console, typically after a software update.

Root Cause

The issue occurs when the account password does not meet the current minimum security requirements.

Older accounts created with:

• 4-digit numeric passwords
   will fail authentication after recent software updates.

The console requires:

• Minimum 8 characters
• At least 2 character types
   (example: letters + numbers)

Resolution Steps (Customer Instructions)

Step 1: Reset the Account Password

1. On your console touch, go to the account login page
2. Select Forgot Password
3. Enter the email address used to create the treadmill account
4. Create a new password that meets the following requirements:

• At least 8 characters
• Includes at least two types of characters (example: letters + numbers)

Step 2: Log Back In on the Treadmill

1. Return to the treadmill console
2. Enter the same email address
3. Log in using the newly updated password
4. The “Missing Parameters” message should no longer appear

Important Notes

• Internet connectivity is not the issue
   (Units can stream YouTube, update apps, and connect via hotspot)
• Time/date sync does not resolve this issue
• This is account-authentication related, not a hardware failure
• This commonly appears after recent software updates (ex: version 20251107)

If Issue Persists

• Confirm the customer is logging in with the new password
• Verify the password meets both length and character-type requirements
• Have the customer fully restart the console and try again