Login problems after v8.0 updateUpdated 2 months ago

About the v8.0 Login Update

The CENTR 8.0 update included a major system upgrade to improve login security and overall performance. Some users experienced login difficulties during this transition.

If you're having trouble logging in after the v8.0 update, try these solutions in order.

Solution 1: Check the Official Help Article

We've created a detailed guide specifically for post-update login issues:

1. Visit help.centr.com
2. Search for "Centr Login Update and How to Prepare (After Oct 25th)"
3. Follow the step-by-step recovery instructions

This article contains the most up-to-date solutions for v8.0 login problems.

Solution 2: Try Alternative Login Methods

If your email/password login isn't working, try these alternative methods:

Sign in with Google

If you have a Google account associated with your CENTR account:

1. Open the CENTR app
2. On the login screen, tap "Sign in with Google" or "Continue with Google"
3. Select your Google account
4. Grant permissions if prompted

Sign in with Apple

If you have an Apple account associated with your CENTR account:

1. Open the CENTR app
2. On the login screen, tap "Sign in with Apple"
3. Authenticate with Face ID, Touch ID, or your Apple ID password
4. Grant permissions if prompted

Solution 3: Use Forgot Password (In the App)

Important: Use the "Forgot Password" option WITHIN the app, not on the website.

1. Open the CENTR app
2. On the login screen, tap "Forgot Password"
3. Enter your email address
4. Check your email for the password reset link
5. Create a new password
6. Return to the app and sign in with your email and new password

Why in the app? The v8.0 update changed login systems. Resetting your password through the app ensures it works with the new system.

Solution 4: Delete and Reinstall the App

Reinstalling gives you the latest login flow.

Important: Your data is saved in the cloud. Reinstalling won't delete your workout history or subscription.

iPhone:

1. Delete the CENTR app completely
2. Restart your iPhone
3. Open the App Store and search for "CENTR"
4. Install the latest version
5. Open the app
6. Try signing in with email and password
7. If that doesn't work, try "Sign in with Google" or "Sign in with Apple"

Android:

1. Uninstall the CENTR app completely
2. Restart your Android device
3. Open Google Play Store and search for "CENTR"
4. Install the latest version
5. Open the app
6. Try signing in with email and password
7. If that doesn't work, try "Continue with Google"

Solution 5: Verify Your Email Address

Make sure you're using the correct email:

• Check for typos in your email address
• Verify you're using the right domain (.com vs .net, gmail.com vs googlemail.com)
• Try any alternative email addresses you may have used

If You Accidentally Created a New Account

Some users mistakenly created a new account during login attempts. If this happened:

Symptoms:

• You can log in, but your workout history is missing
• Your subscription doesn't show
• Your saved favorites and programs are gone

Solution:

1. Contact our support team at [email protected]
2. Provide your original email address
3. Mention you think you accidentally created a new account
4. List any login methods you tried (Google, Apple, email/password)
5. Our team can merge your accounts and restore your data

Use centr.com as a Workaround

While troubleshooting app login, you can use the website:

1. Open a web browser on any device
2. Go to centr.com
3. Try logging in with your credentials
4. If successful, you can access all your workouts and content
5. Your progress will sync back to the app once login is fixed

Why Login Issues Happened

The v8.0 update migrated CENTR to a new authentication system for improved security. During this transition, some account configurations needed updating. This is not a problem with your account - it's a technical migration issue that our team can resolve.

Still Can't Log In?

If you've tried all solutions above and still can't access your account, contact our support team at [email protected] with:

• The email address you use for your CENTR account
• When you first noticed the login issue (after update, specific date)
• What happens when you try to log in (error message, blank screen, incorrect password error)
• Which login methods you've tried (email/password, Google, Apple)
• Whether you can log in at centr.com
• Your device model and app version
• Screenshots of any error messages

Our team will investigate and help you regain access to your account, usually within 24-48 hours.

Your Data Is Safe

Even though you can't currently access your account, your data is secure:

• ✅ Your workout history is stored in the cloud
• ✅ Your subscription is still active
• ✅ Your saved programs and favorites are preserved
• ✅ Your progress tracking is intact

Once login is restored, everything will be exactly as you left it.