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App stuck on CENTR logoUpdated 2 months ago

Quick Fix

Force close the CENTR app completely, then reopen it. This resolves many loading screen issues immediately.

Force Close and Restart

For iPhone (iOS)

  1. Swipe up from the bottom of your screen (or double-click Home button on older iPhones)
  2. Find the CENTR app in your open apps
  3. Swipe the CENTR app up and off the screen to close it completely
  4. Wait 10 seconds
  5. Open the CENTR app again from your home screen

For Android

  1. Open Settings on your device
  2. Tap "Apps" or "Applications"
  3. Find and tap "CENTR"
  4. Tap "Force Stop"
  5. Confirm by tapping "OK"
  6. Wait 10 seconds
  7. Return to your home screen and open CENTR again

If Still Stuck on Loading Screen

If force closing doesn't work, try these solutions in order.

Solution 2: Update to Latest App Version

App version 8.1.0 (as of November 2025) includes fixes for loading screen issues.

iPhone:

  1. Open the App Store
  2. Tap your profile icon in the top right
  3. Scroll down to see pending updates
  4. If CENTR shows an update, tap "Update"
  5. Wait for the update to complete, then open the app

Android:

  1. Open the Google Play Store
  2. Tap your profile icon in the top right
  3. Select "Manage apps & device"
  4. Look for CENTR under "Updates available"
  5. Tap "Update" next to CENTR
  6. Wait for the update to complete, then open the app

Solution 3: Check Your Internet Connection

The app needs internet to load past the CENTR logo.

  • Try switching between WiFi and mobile data
  • Move closer to your WiFi router if signal is weak
  • Test other apps to confirm internet is working
  • Restart your WiFi router if needed

Solution 4: Restart Your Device

  1. Power off your phone or tablet completely
  2. Wait 10 seconds
  3. Power your device back on
  4. Open the CENTR app

Solution 5: Clear App Cache (Android Only)

Clearing cache removes temporary files that may be causing loading issues.

  1. Go to Settings on your Android device
  2. Tap "Apps" or "Applications"
  3. Find and tap "CENTR"
  4. Tap "Storage"
  5. Tap "Clear Cache" (NOT "Clear Data")
  6. Open the CENTR app again

Note for iOS users: iPhones don't have a cache clearing option. You'll need to delete and reinstall (see Solution 6).

Solution 6: Delete and Reinstall the App

Important: Your workout history, progress, and subscription are saved in the cloud. Reinstalling will NOT delete your data.

iPhone:

  1. Press and hold the CENTR app icon on your home screen
  2. Tap "Remove App" or the minus (-) icon
  3. Select "Delete App" and confirm
  4. Restart your iPhone
  5. Open the App Store and search for "CENTR"
  6. Tap "Download" or the cloud icon to reinstall
  7. Open the app and log in with your email and password

Android:

  1. Open Settings
  2. Tap "Apps" or "Applications"
  3. Find and tap "CENTR"
  4. Tap "Uninstall" and confirm
  5. Restart your device
  6. Open the Google Play Store and search for "CENTR"
  7. Tap "Install"
  8. Open the app and log in with your email and password

Important Login Note: Use your email and original password (the password you used before any recent updates). This triggers the correct login flow.

Known Issue: Login Configuration Problem

Some users experience persistent loading screen issues due to a login configuration problem, especially after the v8.0 update. If you've tried all steps above and are still stuck on the CENTR logo:

Symptoms:

  • App stays on CENTR logo and never opens
  • Can only reach login screen after deleting and reinstalling
  • Issue started after October 2025 update
  • Reinstalling helps temporarily but issue returns

What to do: Contact our support team at [email protected]. Our team can perform a login configuration reset on your account, which resolves this issue for most users.

When contacting support, include:

  • Your email address associated with your CENTR account
  • Device model (e.g., iPhone 15 Pro, Google Pixel 10)
  • Operating system version (e.g., iOS 18.7.1, Android 16)
  • CENTR app version (if you can access it in Settings or About section)
  • Confirmation that you've tried deleting and reinstalling
  • Whether the issue started after an app update

After the support team performs the configuration reset:

  1. Delete the CENTR app from your device completely
  2. Reinstall the latest version from App Store or Google Play
  3. Open the app and sign in using your email and original password
  4. This will trigger the correct login flow and reconnect your account

Check If It's an App-Specific Issue

Try accessing your account on centr.com:

  1. Open a web browser on your computer, tablet, or phone
  2. Go to centr.com
  3. Log in to your account
  4. Check if you can access content
  • If centr.com works: The issue is specific to the app. Contact support for login configuration reset.
  • If centr.com also doesn't work: This may be an account issue. Contact support at [email protected].

Your Data Is Safe

While stuck on the loading screen is frustrating, your data is NOT lost:

  • ✅ Your workout history and progress are stored in the cloud
  • ✅ Your subscription status is safe
  • ✅ Your saved favorites and programs are preserved
  • ✅ Your account data and preferences remain intact

Once the loading issue is resolved, all your data will be accessible again.

Still Stuck After All Steps?

If you've tried everything above and the app is still stuck on the CENTR logo, contact our support team at [email protected] with the information listed in the "Known Issue" section above. We'll investigate and get back to you within 24-48 hours with a solution.

In the meantime, you can use centr.com to access your workouts and content.

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